JMC JIMMY 1993 Owner's Manual page 351

When contacting GMC Truck, please remember that your concern will likely
be resolved in the dealership, using the dealership's facilities, equipment and
personnel. That is why we suggest you follow Step One first i f you have a
concern.
Customer Assistance for the Hearing or
Speech Impaired (TOO]
To assist owners who have hearing difficulties, GMC Truck has installed
special TDD (Telecommunications Devices for the Deaf) equipment
at
its
Customer Assistance Center. Any hearing or speech impaired customer who
has access to a TDD or conventional teletypewriter (TTY) can communicate
with GMC Truck by dialing:
In the United States
.....................................................................
1 -800-GMC-TKTD
In Canada
.........................................................................................
1-800-263-3830.
GM Participation in Better Business
Bumau Mediation/Arbitration Program"
*This program may not be available in all states, depending on state law.
Canadian owners refer to your Warranty and Owner Assistance Information
booklet.
General Motors reserves the right
to
change eligibility limitations andlor
to
discontinue its participation in this program.
Our experience has shown that the Customer Satisfaction Procedure
described earlier in this section has been very successful in achieving
customer satisfaction. However, if you have not been substantially satisfied,
GMC Truck wants
you to be aware of GM's voluntary participation in a
no-charge mediationlarbitration program called BBB AUTO LINE. This program
is administered by the Council of Better Business Bureaus through local
Better Business Bureaus. The program can resolve individual disputes
involving vehicle repairs and the interpretation of your New Vehicle Limited
Warranty.
We prefer that you not resort
to
BBB AUTO LINE until after a final .decision
is made under the Customer Satisfaction Procedure. However, you may file a
claim at any time by contacting your local Better Business Bureau (BBB) at
the following toll-free number: 1-800-955-51 00. For further information about
filing a claim, you may also write
to:
BBB AUTO LINE, Council of Better
Business Bureaus, 4200 Wilson Boulevard, Suite 800, Arlington, Virginia
22203.
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