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Full Report
This comprehensive report includes the following information: date, channel, time, department,
mailbox number, duration of call, type of call (external caller or internal user), incoming or
outgoing call, call result (answered or unanswered) and caller ID.
Mailbox List
This report displays a detailed list of all mailboxes and includes mailbox, extension, subscriber
name, department, COS, usage, new messages, saved messages, email messages, deleted messages
and total messages.
Mailbox Usage by Date
This report displays the mailbox usage by date. The usage report records any activity made from
the mailbox extension, which includes any calls received or made, whether they are external or
internal.
Mailbox Usage Daily
This report displays mailbox usage information by date.
Message by Mailbox
This report provides a history of all messages by mailbox.
Message Activity
This report displays message activity by mailbox.
Outbound calls
This report provides information on all outbound calls placed by IPedge Messaging. The report
includes mailbox number, date, time, result (answered/ unanswered), call duration and number
dialed.
Port Statistics
This report indicates summary activity per port on specified dates. Information includes the port or
channel number, number of internal versus external calls, total number of calls, total duration,
number of transfers and completions.
Scripts
Messaging creates customized routines or scripts for directing callers around the system. Scripts
programming is a centralized application that can create various choices to a caller as well as being
the standard tool for setting up "Audio Text" mailboxes and building custom applications. Scripts
offers many different applications, including;
• Intelligent call routing, whereby callers are routed based on time of day, day of week, and other
criteria such as caller ID.
• Interactive questionnaires
• Recorded information
Scripts requires a license for each application desired.
Script Logging Reports
This report displays a list of all the calls to a script mailbox including time, date, caller information
and key presses.
IPedge General Description
01/12
Features
Messaging
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