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Device Monitor Capacities for IPedge Systems
Applications including Strata ACD, Call Manager, Tracer, Taske, and System TAPI send requests
to the IPedge system to monitor the status of the telephones using the respective applications.
These requests are sent over the CSTA ethernet link connecting the application and the IPedge
system. These requests can produce a heavy load on the IPedge and LAN so there is a limit to the
number of telephones and devices that can be setup for monitoring and how many can be active on
a monitored call simultaneously. The capacity limits and a table listing how the telephone and
device capacities are counted is provided below:
CSTA Device Monitor Capacity Limits
The limits below apply to the IPedge EC and EM servers.
• Total number of devices that can be monitored: 1152
• Total number of simultaneous device monitor calls: 560
Table 24
Applications using CSTA Device Monitors
1
ACD Agent or Supervisor only.
2
ACD Agent or Supervisor with Call Manager and/or
Tracer or both.
3
Normal User with Call Manager and/or Tracer or
both.
4
ACD Groups.
5
ACD Voice Assistant ports.
6
Extensions to be monitored by Call Manger or Taske. 1 CSTA device monitor each.
7
Attendant Consoles
8
System TAPI Service Provider application.
Note The total CSTA Device Monitors used is equal to the sum of the devices in each Device Category.
IPedge General Description
Device Category
01/12
Number of CSTA device monitors required
1 CSTA device monitor per agent or supervisor.
1 CSTA device monitor per agent or supervisor.
1 CSTA device monitor per user.
1 CSTA device monitor per group.
1 CSTA device monitor per port.
1 CSTA device monitor per console.
1 CSTA device monitor per TSP application user.
Appendix – Specifications
Capacities
107
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