Samsung MultiXpress X422x Series Administrator's Manual page 221

Solving other problems
Condition
Paper does not feed • Remove any obstructions from inside the machine.
into the machine.
• Paper has not been loaded correctly. Remove
paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove excess
paper from the tray.
• The paper is too thick. Use only paper that meets
the specifications required by the machine (see
"Print media specifications" on page 254).
• If an original does not feed into the machine, the
DSDF rubber pad may require to be replaced.
Contact a service representative.
The paper keeps • There is too much paper in the tray. Remove excess
paper from the tray. If you are printing on special
jamming.
materials, use the multi-purpose tray.
• An incorrect type of paper is being used. Use only paper
that meets the specifications required by the machine
(see "Print media specifications" on page 254).
• There may be debris inside the machine. Open the
front door and remove any debris.
• If an original does not feed into the machine, the
DSDF rubber pad may need to be replaced.
Contact a service representative.
Envelopes skew or fail Ensure that the paper guides are against both sides of
to feed correctly. the envelopes.
Suggested solutions
16
Printing problems
Condition Possible cause
The machine The machine is not
does not print. receiving power.
The machine is not
selected as the default
machine.
Check the machine for the following:
• The front door is not closed. Close the front door.
• Paper is jammed. Clear the paper jam (see "Clearing paper
jams" on page 198).
• No paper is loaded. Load paper (see "Loading paper in the
tray" on page 46).
• The toner cartridge or the imaging unit is not installed.
Install the toner cartridge or imaging unit.
If a system error occurs, contact your service representative.
The connection cable
between the computer
and the machine is not
connected properly.
The connection cable
between the computer
and the machine is
defective.
Suggested solutions
Check the power cord connections.
Check the power switch and the
power source.
Select your machine as your default
machine in your Windows.
Disconnect the machine cable and
reconnect it.
If possible, attach the cable to
another computer that is working
properly and print a job. You can
also try using a different machine
cable.
9. Troubleshooting
221