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Omni 3210 Installation Guide
2.
If the party is not experiencing difficulties with their line,
contact your local telephone company to have your line
checked.
3.
If the telephone line works, contact your VeriFone
distributor or service provider for assistance.
Step 3: Check that the terminal case has not been tampered
with:
1.
Check if any of the three visible Philips-head screws on
the terminal base are loose or missing.
2.
Check if the Tamper Warning label on the terminal base
has been breached or removed (see Figure 17 on page 37).
If the case has been opened by an unauthorized party, key
data that is necessary to process PIN-based transactions
using the internal PIN pad may have been erased.
3.
If the Tamper Warning label has been breached or
removed, contact your VeriFone distributor or service
provider for assistance.
Serial Port Does Not Work
1.
Check that the device connected to the RS232 port or the
Bar Code/PIN Pad port on the back panel of the terminal is
powered on and functioning correctly. If possible, perform
a self-test on the device in question.
2.
The cable connecting the optional device to the Omni
3210 port may be defective. Try using a different interface
cable, if one is available.
3.
If the problem persists, contact your VeriFone distributor
or service provider for assistance.
34
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