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2.
Carefully cut the damaged paper from the paper roll and
clear the remaining paper from the feed mechanism.
3.
Lower the paper release lever until it snaps back into its
"Down" position.
4.
Re-install the roll of printer paper. If the problem persists,
the problem may be due to poor paper quality. Install a
new roll of higher-quality paper.
Terminal Transactions Do Not Work
If the terminal is not able to successfully process debit or credit
type transactions, follow Options 1–3 below:
Options 1: Check the card reader:
1.
Perform transactions with several cards to ensure the
problem is not a defective card.
2.
Make sure you are swiping cards properly. With the Omni
3210 card reader, the black, magnetic stripe on the back of
the card should face downward and to the right.
3.
Process a transaction manually using the keypad instead of
the card reader. If the manual transaction works, the
problem may be a defective card reader. Contact your
VeriFone distributor or service provider.
4.
If the manual transaction does not work, proceed to the
next step.
Option 2: If your payment application requires a telephone
line connection, check your telephone line and also the
telephone line of the party the terminal is attempting to dial up:
1.
If the problem appears to be with the telephone line, first
check with the party you are trying to call to see if their
dial-up phone system is operational.
Omni 3210 Installation Guide
33
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