VeriFone Omni 3210 Installation Manual
  1. Manuals
  2. Brands
  3. VeriFone Manuals
  4. Payment Terminal
  5. Omni 3210
  6. Installation manual
VeriFone Omni 3210 Installation Manual

VeriFone Omni 3210 Installation Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Download this manual
Omni 3210
Installation Guide

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the Omni 3210 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for VeriFone Omni 3210

Summary of Contents for VeriFone Omni 3210

  • Page 1 Omni 3210 Installation Guide...
  • Page 2 Limited Liability. In no event shall VeriFone be liable for any indirect, special, incidental, or consequential damages (including damages for loss of business, profits or the like), even if VeriFone or its representatives have been advised of the possibility of such damages.

  • Page 3: Table Of Contents

    Omni 3210 Installation Guide Table of Contents Introduction ......... . .5...
  • Page 4 Omni 3210 Installation Guide...

  • Page 5: Introduction

    PIN pad, and also saves valuable countertop space. An optional swivel stand facilitates PIN entry by allowing the Omni 3210 to serve as both a clerk- facing and customer-facing entry device (see Figure 2).
  • Page 6 Omni 3210 Installation Guide Figure 2 Omni 3210 Terminal with Swivel Stand The Omni 3210 terminal is attractive, compact, easy to learn and use, and very reliable. In addition to the integrated PIN pad, its important features include: • an intuitive, ATM-style interface, •...

  • Page 7: Installing The Omni 3210

    Omni 3210 Installation Guide Installing the Omni 3210 Step 1: Select a Location for the Terminal To select the best location for your Omni 3210 terminal, follow these important guidelines: Ease of Use Select a location that contributes to the terminal’s ease of use: •...

  • Page 8: Step 2: Unpack The Shipping Carton

    (for example, air conditioners, neon signs, high-frequency or magnetic security devices, or electric motors). Step 2: Unpack the Shipping Carton Carefully inspect the Omni 3210 shipping carton and its contents for any damage or tampering (see Figure 3 and Figure 4). To unpack the shipping carton: Remove and inspect the following items: •...
  • Page 9 Omni 3210 Installation Guide Note: If the terminal or any product component appears damaged or to have been tampered with, immediately notify the shipping company and your VeriFone distributor or service provider. Caution: Do not use a terminal that has been damaged or tampered with.

  • Page 10: Step 3: Examine Terminal Features

    Figure 5 Features of the Omni 3210 Terminal General Features With the Omni 3210 terminal lying on a flat surface and facing toward you, you will notice the following features: • In the center of the terminal, a display screen with a non- removable, clear protective lens.
  • Page 11 Omni 3210 Installation Guide • A magnetic stripe card reader, built in to the right side of the terminal. A graphical icon, shown to the right, indicates the proper card position and swipe direction (see Figure 6). Figure 6 Using the Magnetic Stripe Card Reader •...
  • Page 12 The first port is identified by a telephone- shaped “Telset” icon, shown to the right. You use the Telset port to connect the Omni 3210 to a telephone base unit to configure an optional pass-through telephone line connection. The second telephone line port is identified by a jack-shaped “Telco”...

  • Page 13: Step 4: Connect The Terminal To A Telephone Line

    Step 4: Connect the Terminal to a Telephone Line You can connect the Omni 3210 to a telephone line in one of two ways — direct or pass-through. The relative advantages and disadvantages of these two types of telephone connections are described below.
  • Page 14 • Two telephone line cords are required instead of one. (One telephone line cord is supplied with the terminal; you can obtain an extra cord from VeriFone or from any local business supply store.)
  • Page 15 Omni 3210 Installation Guide RJ-11 Type Modular Wall Jack Telset Port Telco Port Telephone RJ-11 Type Jack in Telephone Base Figure 9 Pass-Through Telephone Line Connection Now that you know the advantages and disadvantages of direct and pass-through telephone line connections, you can proceed to install the type of connection you want.
  • Page 16 Omni 3210 Installation Guide Insert the connector on the other end of the cord into a nearby RJ-11 type telephone company wall jack. (If you do not have this type of modular wall jack, you can obtain an adapter from a local business supply store.)
  • Page 17 Setting Up Telephone Line Connections for Omni 3210 Terminals with Attached Swivel Stand An optional swivel stand is available for the Omni 3210 terminal. Many terminals come with the swivel stand already attached, as shown to the right, and with two pre-installed “pigtail”...

  • Page 18: Step 5: Connect Optional Device(S)

    PIN pads, and an external printer. Brief descriptions of how to connect various devices to the Omni 3210 are provided below. Caution: Before connecting any peripheral device, turn off power to the terminal. Turn on power only after you are finished connecting the peripheral device(s).
  • Page 19 Omni 3210 Installation Guide Connect a CR 600 Check Reader Caution: Some peripherals require a separate power source. Before connecting a CR 600 check reader or similar device, turn off power to the terminal. To connect a CR 600 check reader (see Figure 10): Insert the round mini-DIN type connector on one end of the serial cable into the TERM.
  • Page 20 Omni 3210 Installation Guide Connect a Smart Card Reader/Writer or PINpad 501 To connect a VeriFone SC 4XX or SC 5XX smart card reader/ writer, or a PINpad 501, to the Omni 3210 terminal (see Figure 11): If a serial cable is not already connected to the smart card reader/writer or PINpad 501, insert the RJ-11 type plug on one end of the cable into the modular jack on the device.
  • Page 21 Figure 12 Bar Code Wand Connection Connect an External PIN Pad The Omni 3210 terminal comes with an internal PIN pad. In some cases, however, it may be necessary to install an external PIN pad to use instead of, or in addition to, the internal PIN pad, if necessary (see Figure 13 and Figure 14).
  • Page 22 Connect an External VeriFone Printer The Omni 3210 terminal comes with an integrated thermal printer. The Omni 3210 can also support an external VeriFone printer — the Printer 250. This external printer can be used in addition to, or instead of, the integrated printer to meet the...

  • Page 23: Step 6: Connect The Terminal Power Pack

    Step 6: Connect the Terminal Power Pack When you have finished connecting any optional peripheral(s), you are ready to connect the Omni 3210 to a power source: Caution: When connecting the terminal to a two-cable power pack, always connect the three-pronged plug of the power pack to an electrical wall outlet first.
  • Page 24 Power port. The “unlocked” icon is shown to the right. Figure 15 Omni 3210 Power Pack Connection When you have established the power connection to the Omni 3210 terminal, the display screen, and the green LED at the top...

  • Page 25: Step 7: Install A Paper Roll In The Printer

    Step 7: Install a Paper Roll in the Printer A fast, quiet thermal printer is built in to the Omni 3210. Because the printer receives power directly from the terminal, there are no additional cables to connect (see Figure 16).
  • Page 26 VeriFone (see “Accessories” on page 39). Here are some things to remember about the thermal paper rolls that you use in the Omni 3210 printer: • Store thermal paper in a dry, dark area. Handle thermal...
  • Page 27 Figure 16 Thermal Printer Features Installing a Paper Roll To install a roll of thermal printer paper in the Omni 3210: Be sure the terminal is connected to a power source. (The green LED “paper out” light should be blinking off and on, indicating that the printer needs paper.)
  • Page 28 Omni 3210 Installation Guide Note: The paper feed slot is located directly above the gray plastic paper roll cradle, and below the black plastic ridge that extends slightly from the base of the paper feed mechanism (refer to Figure 16).
  • Page 29 (inches) and then tear off the printout using the serrated metal tear strip. Congratulations! Your Omni 3210 terminal, and any optional peripheral device(s) you may have connected to it, should now be completely installed and ready to use.

  • Page 30: Maintaining The Omni 3210

    Omni 3210 Installation Guide Maintaining the Omni 3210 Cleaning the Terminal To properly maintain your Omni 3210 terminal, clean it regularly to remove dust, accumulations of dirt or grease, and fingerprints. For the best results, use a clean cloth dampened with water and mild soap.

  • Page 31: Troubleshooting

    If the problem persists, replace the AC power pack that came with your terminal with a power pack from another Omni 3210 terminal. If this test solves the problem, contact your local VeriFone distributor to obtain a replacement power pack.
  • Page 32 Printer Does Not Work Check all terminal power connections. The integrated printer receives its power directly from the Omni 3210 terminal. The green LED indicator light in the upper left corner of the terminal should be On.
  • Page 33 Omni 3210 Installation Guide Carefully cut the damaged paper from the paper roll and clear the remaining paper from the feed mechanism. Lower the paper release lever until it snaps back into its “Down” position. Re-install the roll of printer paper. If the problem persists, the problem may be due to poor paper quality.
  • Page 34 If the party is not experiencing difficulties with their line, contact your local telephone company to have your line checked. If the telephone line works, contact your VeriFone distributor or service provider for assistance. Step 3: Check that the terminal case has not been tampered...

  • Page 35: Verifone Service And Support

    If you are using a direct connection, check the telephone line using another Omni 3210 terminal. If the telephone connection does not work, contact your local telephone company to check the status of the line.

  • Page 36: Returning A Terminal For Service

    Obtain the Product ID information, including the unit Model and Part Number, from the label that is affixed to the bottom of the Omni 3210 terminal (see Figure 17). For example, “Omni 3210” and “P092-501-01”. Obtain the Product Serial Number (S/N) from the label that is affixed to the back of the paper roll cradle (see Figure 18).
  • Page 37 Omni 3210 Installation Guide Be sure to keep records of the following items: • Both Product ID numbers and the Serial Number of the terminal(s) you are returning for service or repair. • Shipping documentation, such as airbill numbers, which you can use to trace the shipment.

  • Page 38: Specifications

    Omni 3210 Installation Guide Specifications Power • AC power pack requirements: Input: 120 V, 60 Hz, 0.6 A Output: 22 V, ~2.0 A • DC power pack requirements: Input: 100–250 V~, 50–60 Hz, 1.2 A Output: DC +25.5 V, 1.57 A •...

  • Page 39: Accessories

    (837-4366 + 3), Monday through Friday, 9 A.M. to 7 P.M., Eastern Standard Time. Accessories and supplies that are available for the Omni 3210 terminal are listed below. When ordering, please refer to the VeriFone Part Number in the left-hand column.
  • Page 40 Omni 3210 Installation Guide Terminal Swivel Stand Kit 07456-01 Modular swivel stand that attaches to the base of the Omni 3210 terminal, with installation instructions Telephone Line Cord 00124-03 2.1-meter (7-foot) telephone line cord with modular RJ-11 type connectors AC Power Pack 07096-01G Input: 120 V AC, 60 Hz, 0.6 A...
  • Page 41 Omni 3210 Installation Guide 21919 Omni 3XXX Swivel Stand Quick Installation Guide 21920 Omni 3210 Installation Guide 22295 Omni 3200/3210 Reference Manual 22296 Omni 3200/3210 Programmer’s Guide...
  • Page 42 Omni 3210 Installation Guide...

  • Page 43: Installation Guide

    2099 Gateway Place Ste 600 San Jose, CA 95110 USA Ph: 408-232-7800 Fax: 408-232-7811 Web: www.verifone.com Omni 3210 Installation Guide VeriFone Part Number 21920, Revision A © 2001 VeriFone, Inc. All rights reserved.

Table of Contents