VeriFone Omni 3200M Installation Manual
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VeriFone Omni 3200M Installation Manual

VeriFone Omni 3200M Installation Manual

Omni 3200m wireless payment terminal
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Summary of Contents for VeriFone Omni 3200M

  • Page 1 This file provided by Switch to Infinity Data Corp for your processing needs! Infinity offers great rates, excellent customer support and a wide range of payment processing solutions. http://www.infinitydata.com/ Call Today! Sales 1 800 393 6665...
  • Page 2 Omni 3200M Installation Guide...
  • Page 3 Limited Liability. In no event shall VeriFone be liable for any indirect, special, incidental, or consequential damages (including damages for loss of business, profits or the like), even if VeriFone or its representatives have been advised of the possibility of such damages.

  • Page 4: Table Of Contents

    ........1 Installing the Omni 3200M .

  • Page 6: Introduction

    Omni 3200M Installation Guide Introduction The Omni 3200M wireless payment terminal frees you to pursue business opportunities almost anywhere they lead. Its intelligent and reliable design delivers unmatched value for merchants and transaction processors alike (see Figure 1). Figure 1...

  • Page 7: Installing The Omni 3200M

    The BellSouth Intelligent Wireless Network also offers connections with complementary networks and several host connectivity options. Each Omni 3200M terminal is assigned a unique code before it is distributed to end users. This code, called the MAN, automatically identifies your terminal to the BellSouth Intelligent Wireless Network when you process transactions.

  • Page 8: Step 2: Unpack The Shipping Carton

    Carefully inspect the shipping carton and its contents for possible shipping damage (see Figure 2). Note: If the Omni 3200M terminal, or any other component, appears to be damaged, please file a claim immediately with the shipping company and then notify your local VeriFone...
  • Page 9 Omni 3200M Installation Guide Warning: Do not use an Omni 3200M terminal that is damaged, or that has a damaged antenna. Do not try to operate the wireless terminal without the antenna. Replace a damaged antenna immediately with the correct replacement part from VeriFone (see “Accessories”...

  • Page 10: Step 3: Examine Terminal Features

    Step 3: Examine Terminal Features Before you continue the installation, please take a moment to note the important features of the Omni 3200M, as shown in Figure 3 below. Figure 3 Features of the Omni 3200M Terminal...
  • Page 11 Omni 3200M Installation Guide General Features With the Omni 3200M terminal lying on a flat surface and facing toward you, please note the following features: • In the center of the terminal, a display screen with a non- removable, clear protective lens.
  • Page 12 (see Figure 5). These ports, described in left-to-right order below, let you connect the terminal to a telephone line (optional for the wireless Omni 3200M), to optional peripheral devices, and to a power source. Figure 5...
  • Page 13 The first port is identified by a telephone- shaped “Telset” icon (shown to the right). You use the Telset port to connect the Omni 3200M to a telephone base unit. The second telephone line port is identified by a jack-shaped “Telco”...

  • Page 14: Step 4: Connect The Antenna To The Antenna Base

    Omni 3200M Installation Guide Step 4: Connect the Antenna to the Antenna Base Follow these steps to connect the antenna to the antenna base located on the back panel of the terminal (see Figure 6): Holding the middle part of the antenna with the rubber whip pointing upward, position the bottom of the antenna onto the threaded connector post of the antenna base.

  • Page 15: Step 5: Connect The Terminal To A Telephone Line (Optional)

    BellSouth Intelligent Wireless Network. However, to perform special operations such as software downloads or upgrades, a land-based telephone line connection is required. You can connect the Omni 3200M to a telephone line in one of two ways — direct (the preferred method) or pass-through: •...
  • Page 16 Figure 7 Direct Telephone Line Connection Set Up a Pass-Through Connection To set up a pass-through telephone line connection from the Omni 3200M to a telephone base unit (see Figure 8):...
  • Page 17 Omni 3200M Installation Guide Insert the connector on one end of the telephone line cord into the Telset port on the back panel of the terminal. (The Telset port is identified by the icon shown to the right.) Insert the connector on the other end of the telephone line cord into the empty RJ11-type modular jack located on the telephone base unit.

  • Page 18: Step 6: Connect Optional Device(S)

    If necessary, remove the power cable connector from the power port on the back panel of the terminal. Connect a PIN Pad To connect a PIN pad to the Omni 3200M terminal (see Figure 9 and Figure 10): If necessary, insert the small modular plug on one end of the PIN pad cable into the modular jack on the PIN pad.
  • Page 19 Warning: Check readers may require a separate power source. Before you connect a check reader, or a similar device, to the Omni 3200M terminal, be sure the device is not connected to a power source. If necessary, disconnect the power pack cable...
  • Page 20 Connect a Smart Card Reader/Writer or PINpad 501 To connect a SC 4xx or SC 5xx smart card reader/writer, or a PINpad 501, to the Omni 3200M terminal (see Figure 12): If a cable is not already connected to the smart card reader/...
  • Page 21 Omni 3200M Installation Guide Insert the larger RJ45-type plug on the other end of the interface cable into the “Bar Code/PIN Pad” serial port on the back panel of the terminal. Figure 12 SC 4xx, SC 5xx, and PINpad 501 Connection...

  • Page 22: Step 7: Connect The Terminal Power Pack

    Step 7: Connect the Terminal Power Pack Having installed any optional peripheral(s), you can now connect the Omni 3200M to a power source: Insert the round connector that is on the end of one of the two power pack cables into the power port on the back panel of the terminal (see Figure 14).
  • Page 23 Figure 14 Omni 3200M Power Pack Connection When you connect the power, the Omni 3200M display screen, and the green LED at the top left corner of the terminal, light up. The LED should now be flashing off and on, indicating that there is no paper in the printer.

  • Page 24: Step 8: Install A Paper Roll In The Printer

    Omni 3200M Installation Guide Step 8: Install a Paper Roll in the Printer A fast, quiet thermal printer is built in to the Omni 3200M. Because the printer receives power directly from the terminal, there are no additional cables to connect (see Figure 15).
  • Page 25 Installing a Paper Roll To install a roll of thermal printer paper in the Omni 3200M: Be sure the terminal is connected to a power source. (The green LED light should be blinking off and on, indicating that the printer needs paper.)
  • Page 26 Omni 3200M Installation Guide If necessary, hold down the paper feed button until about 5 centimeters (2 inches) of paper emerge from the slot below the serrated metal tear strip. Insert the orange plastic spindle into the hole in the paper roll you are holding.

  • Page 27: Maintaining The Omni 3200M

    (inches) and then tear off the printout using the serrated metal tear strip. Congratulations! Your Omni 3200M wireless payment terminal, and any optional peripheral device(s) you may have connected to it, should now be completely installed and ready to use.

  • Page 28: Cleaning The Printer

    Troubleshooting During normal, day-to-day operation of your Omni 3200M terminal, it is possible that minor malfunctions may occur. Here are some examples of possible problems, and steps you...
  • Page 29 Omni 3200M terminal. If this test solves the problem, contact your local VeriFone distributor to obtain a replacement power pack. If you are unable to solve the problem with the display, contact your local VeriFone distributor or service provider for assistance.
  • Page 30 Omni 3200M Installation Guide Printer Does Not Work Check all terminal power connections. The integrated printer receives its power directly from the Omni 3200M terminal. The green LED indicator light in the upper left corner of the terminal should be on.
  • Page 31 Check that the terminal is located in an area where radio transmission and reception should be clear. If you suspect that the problem is being caused by the radio module, or by the BellSouth Intelligent Wireless Network, contact your VeriFone distributor or service provider for assistance.
  • Page 32 If they are not experiencing difficulties with their line, contact your local telephone company to have your line checked. If the telephone line works, contact your VeriFone distributor or service provider for assistance. Serial Port Does Not Work Check that the device connected to the “RS232”...

  • Page 33: Verifone Service And Support

    If you are using a direct connection, check the telephone line using another Omni 3200M terminal. If the telephone connection does not work, contact your local telephone company to check the status of the line.

  • Page 34: Returning A Terminal For Service

    Instead, contact your local VeriFone distributor or service provider for assistance. To return a terminal for service, follow these steps: First, obtain the following information from the three...
  • Page 35 Be sure to keep records of the following items: • VeriFone Serial Number, Product ID, and the MAN and MSN numbers that are assigned to the Omni 3200M terminal you are returning for service or repair.

  • Page 36: Specifications

    Shipping weight: 3.0 kg (6.6 lb) The shipping weight includes the shipping carton, terminal, power pack, antenna, telephone line cable, paper roll, paper roll spindle, an Omni 3200M Quick Installation Guide, and a copy of the Omni 3200M Installation Guide.

  • Page 37: Product Certifications

    FCC registration number and ringer equivalence number (REN) for this unit. If requested, this information may be provided to the telephone company. The Ringer Equivalence Number for the Omni 3200M is 0.3 A. The REN is used to determine the quantity of devices that may be connected to the telephone line.
  • Page 38 No repairs may be performed by the user. If trouble is experienced with this equipment, contact your VeriFone representative or service provider. Or, call the VeriFone Service and Support Group at 1-800-834-9133 inside the U.S. for information and instructions.

  • Page 39: Accessories

    Omni 3200M Installation Guide Accessories How to Order The VeriFone Online Store, on the World Wide Web at www.store.verifone.com, provides easy access and secure ordering for Omni 3200M accessories, as well as current information about other VeriFone products. To place accessories orders by telephone, call the VeriFone Customer Development Center at 1-800-233-0522.
  • Page 40 Plastic spindle for 58-mm (2.25-inch) rolls of thermal printer paper Documentation 19595, Rev. B Omni 3200M Installation Guide 19783, Rev. A Omni 3200M Quick Installation Guide 19134, Rev. C Omni 3200/3200M Reference Manual 19135, Rev. B Omni 3200/3200M Programmer’s Guide...

  • Page 41: Installation Guide

    Woodbridge, NJ 07095 USA TEL: 408-496-0444 TEL: 1-800-726-3210 FAX: 408-919-1405 FAX: 732-602-5736 NET: www.verifone.hp.com NET: www.bellsouthwd.com/pos Omni 3200M Installation Guide VeriFone Part Number 19595, Rev. B © 2000 VeriFone, a division of Hewlett-Packard Company. All rights reserved. Printed on recycled paper.

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