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Appendix L: Troubleshooting
Many problems can be solved without outside assistance by following the
troubleshooting procedures provided via online help or in the device documentation,
operating system and software applications. Most software applications contain
troubleshooting procedures and explanation of error information. If you suspect a
software issue, refer to the operating system or application troubleshooting guides.
NOTE: This manual does not cover operating system. Please, refer to Microsoft
Windows XP Professional or Windows 2000 documentation.
This chapter contains helpful hints to follow when you encounter any problem. If a
problem persists after you follow the instructions in this chapter, contact your system
administrator for help.
The following table describes error messages that warn you about conditions that
might prevent normal operation.
Table 6. Error Messages About Abnormal Conditions
Message
Vehicle Battery is Low. The system
will shutdown in 3 minutes.
MW800 CPU temperature is high. The
system will shutdown in 3 minutes.
Warning condition is over
MW800 CPU temperature is low. The
system will shutdown in 3 minutes.
PC Card error was detected. Please
remove the PC Card device and than
press OK.
MW800 hard drive heater may be
malfunctioned.
Over current is detected in device
connected to Firewire port.
The MW800 display provides the following indication about failure conditions.
Table 7. Failure Indications
Indication
Power LED is off
Power LED is steady yellow
Temperature LED blinks red
Communication LED is steady blue
Do the following
The car battery voltage is below of the low operational
limit. Please save your work before shutting down
The internal temperature is higher than the valid limit.
Please save your work before shutting down. Never turn
on the device until it cools down to normal operating
temperature.
Cancel Warning
The internal temperature is below of the valid limit.
Please save your work before shutting down. Never turn
on the device until it heats up to normal operating
temperature.
Card Bus over-current is discovered. Please remove the
PC Card device and than press OK
Heater over-current is discovered. Please, contact your
system administrator.
The MW800 cannot work with this Firewire device.
Please, disconnect the device.
What's the problem
Check the plug and the power cord.
Vehicle battery is low (9.4 to 10.3 VDC) during
workstation power up.
Display temperature is extremely high during power on
CPU box to display USB power problem, or display in
programming mode. Check the plugs and CPU cable.
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