AES MultiCom 500 Installation Manual & User Instructions

AES MultiCom 500 Installation Manual & User Instructions

Multi resident gsm intercom system

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Installation Manual & User Instructions
For
MultiCom 500
Multi resident GSM Intercom System
1 |
P a g e
M u l t i c o m 5 0 0 i n s t a l l i n s t r u c t i o n s v 2

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Do you have a question about the MultiCom 500 and is the answer not in the manual?

Questions and answers

Mr J Fleming
February 4, 2025

I need to swap SIM cards in a Multicom 500 unit tomorrow. Is there an SMS command I need to send to the unit to resolve this, once the SIMs aree swapped?

1 comments:
Mr. Anderson
February 10, 2025

The AES MultiCom 500 manual does not specify an exact SMS command required after swapping SIM cards. However, it advises disabling the SIM card's PIN code and ensuring the SIM is not locked to another phone before inserting it into the device.

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Summary of Contents for AES MultiCom 500

  • Page 1 Installation Manual & User Instructions MultiCom 500 Multi resident GSM Intercom System P a g e M u l t i c o m 5 0 0 i n s t a l l i n s t r u c t i o n s v 2...
  • Page 2: Table Of Contents

    Contents Section Description Page Introduction Getting started SIM card Wiring Keypad / onscreen programming Adding subscribers Programming engineering features PC Programming Testing SMS programming Installation Operation Factory Default Fault finding P a g e M u l t i c o m 5 0 0 i n s t a l l i n s t r u c t i o n s v 2...
  • Page 3: Introduction

    1. Introduction This GSM intercom uses the cellular networks to dial pre-programmed telephone numbers when an apartment number is called or family name is selected from the directory. The 500 model will dial 3 numbers for 500 apartments. These numbers can be fixed line telephones or mobile cell phones or both.
  • Page 4: Wiring

    5) If the SIM card was purchased along with a phone, then it may be locked to that phone. Ask your network provider to unlock the SIM so that it can be used in another device. 6) Insert the working SIM card and connect the antenna as shown below BEFORE connecting the power.
  • Page 5: Keypad / Onscreen Programming

    5. Keypad / On Screen Programming To use the keypad programming method, the following keys are used… F1 = Menu / Exit F2 = Delete F3 = Change abc/ABC/123 function key = UP # = Down = Enter / select 6.
  • Page 6: Programming Engineering Features

    7. Programming Engineering Features Under the manager settings, the diagram below illustrates the settings which can be made on the unit… Change password Enter new programming password and Subscriber settings New___________ confirm it. Confirm___________ Enter subscriber ID If you have a building manager or guard or Manager phone ID:_____________ reception you want visitors to call in...
  • Page 7: Pc Programming

    8. PC Programming Software versions later than V4.04 can be programmed by PC software, via USB link. Please follow the steps as outlined… 1) Install the PC programming software. Contact your distributor for the installation file. 2) Power off the intercom, ensure SIM is inserted and antenna connected. 3) Connect USB cable to the port closest to the power connections.
  • Page 8: Testing

    7) If any of the manager settings are changed on the software, you will then need to click on the SET button for that corresponding section in order for the new settings to be uploaded as shown… 8) New subscribers or residents can be added, deleted or changed easily by this software.
  • Page 9: Sms Programming

    9. SMS Programming This system is capable of being programmed remotely by SMS. This is useful for adding or changing numbers particularly on an on-going basis. Each SMS text must start with the pass code, followed by a #, followed by a command, followed by a #, followed by data in the following format..
  • Page 10: Installation

    Additional SMS commands are shown below (SMS format assumes the standard default 123456 manager code has not been changed. If it has, replace this with the new code. Description Format of SMS Comment Default Restore default passcode 123456#01#123456# 123456 Change passcode 123456#02#newcode# 6 digit code Set managers phone number...
  • Page 11: Factory Default

    12. Factory Default The default settings can be restored on the unit by the following means. Caution, factory default will clear all telephone numbers and subscriber names from the unit. Press… F2 * * * # # # Call 13. Fault finding Q: The unit will not power up.

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