Troubleshooting - Yale Doorman User Manual

Troubleshooting

If the product does not
work there is a reset
button between the
battery back up poles
on the bottom of the
outside. This restarts the
product but all electronic
keys and settings are still
valid and not lost.
56
Can not lock the door:
• Check that the strike bolt doesn't sink in the strike plate.
• Check circuitboard and cables for scratches and breakage.
• Make sure the contacts arent' loose and the pins in the
contacts are not damaged or fitted wrong way.
Intruder alarm goes off when door is locked:
• Check the cap between door and strike plate. If strike
bolt comes out of the lock case while door is locked, the
alarm goes off. The door and frame structures move with
temperatures so adjust hinges or strike plate, so that cap is
between 2 mm and 5,5 mm.
• Make sure the strike bolt doesn't sink in the strike plate or that
door cap is too big.
Yale Doorman indicates error when locking the door
• Make sure that the door deadlocks when closing it!