Page 1 ® xSeries 342 User’s Reference SC06-P458-90...
Page 3 IBM xSeries 342 User’s Reference...
Page 4 Before using this information and the product it supports, be sure to read the general information in Appendix A, “Product warranty and notices,” on page 125. Second Edition (July 2001) © Copyright International Business Machines Corporation 2001. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.
Page 5: Table Of Contents
Safety ............vii Chapter 1. Introducing the IBM xSeries 342 ......1 Features and specifications .
Page 6 Working with adapters ..........44 Adapter considerations .
Page 7 IBM Statement of Limited Warranty ........125...
Page 8 Book Title...
Page 9: Safety
Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright IBM Corp. 2001...
Page 10 Antes de instalar este producto lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. viii IBM xSeries 342: User’s Reference...
Page 11 Statement 1 Danger Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet.
Page 12 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 13 Statement 4 ≥18 kg (39.7 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 14 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. IBM xSeries 342: User’s Reference...
Page 15: Chapter 1. Introducing The Ibm Xseries 342
Your IBM xSeries 342 server comes with a three-year limited warranty and 90-Day IBM Start Up Support. If you have access to the World Wide Web, you can obtain up- to-date information about your server model and other IBM server products at the following World Wide Web address: http://www.ibm.com/eserver/xseries/.
Page 16: Features And Specifications
Compatible with SVGA and VGA approximately: • 8 MB video memory — Minimum: 0.08 kVA (0.076 Table 1. Features and Specifications. *KB equals approximately 1000 bytes. MB equals approximately 1000000 bytes. GB equals approximately 1000000000 bytes. IBM xSeries 342: User’s Reference...
Page 17: Notices And Statements Used In This Book
Notices and statements used in this book The caution and danger statements also appear in the multilingual Safety Information book provided on the IBM xSeries Documentation CD that comes with your xSeries product. Each statement is numbered for easy reference to the corresponding statements in the safety book.
Page 18: Reliability, Availability, And Serviceability Features
(SDRAM) dual inline memory modules (DIMMs). • Integrated System Management (ISM) Processor The IBM Integrated System Management Processor provides environmental monitoring for your server. This system environmental monitor supports the Automatic Server Restart (ASR) feature, and it can issue system alerts using the Alert on LAN features of the integrated Ethernet controller.
Page 19: Server Controls And Indicators
The light might be burned out. To remove all electrical current from the 1.Service availability will vary by country. Response time will vary depending on the number and nature of incoming calls. Chapter 1. Introducing the IBM xSeries 342...
Page 20 DC power light: This green light on the power supply (behind the bezel) provides status information about the power supply. During normal operation, both the ac and dc power lights are on. For any other combination of lights, see “Power-supply LEDs” on page 103. IBM xSeries 342: User’s Reference...
Page 21: Operator Information Panel
If ac power is present, the server is off, and the wake-up feature is enabled in the Configuration/Setup utility program, the wake-up feature will turn on the server at the set time. • The Integrated System Management Processor can also turn on the server. Chapter 1. Introducing the IBM xSeries 342...
Page 22: Turning Off The Server
If the system was turned on by the Wake on LAN feature, you can turn it off by either a software routine or by the fail-safe, power-down counter. • The system environment monitor subsystem can turn off the server. IBM xSeries 342: User’s Reference...
Page 23: Chapter 2. Arranging Your Workspace
The monitor lets hot air escape through vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage. Place the server and monitor so that nothing blocks the air vents; usually, 15 cm (6 © Copyright IBM Corp. 2001...
Page 24: Electrical Outlets And Cable Lengths
Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally. For more information about power cords, refer to the power cord information in this on-line publication. IBM xSeries 342: User’s Reference...
Page 25: Chapter 3. Configuring Your Server
ServerGuide CDs The ServerGuide CDs include software setup and installation tools specifically designed for IBM xSeries servers. You can use these CDs during the initial installation of your server to configure the server hardware and simplify your network operating system installation. The ServerGuide CDs also contain a collection of application programs, which you can install after your server is up and running.
Page 26: Choices Available From The Configuration/Setup Main Menu
1. You can press F1 to display Help information for a selected menu item. 2. Some menu choices might differ depending on the types of passwords set for your system and IBM system management adapters, or in the version of BIOS code installed on your server.
Page 27 — System Card Data Select this choice to view vital product data (VPD) for some server components. • Product Data Select this choice to view system information, such as the machine type and model, the server serial number, and the revision level or issue date of the BIOS code stored in the flash electrically erasable programmable ROM (EEPROM).
Page 28 — Core Chipset Control Select this choice to modify settings that control features of the core chip set on the system board. Attention: Do not make changes here unless directed to do so by an IBM authorized service representative. — System Partition Visibility Select this choice to choose whether the System Partition is visible or hidden.
Page 29: Using Passwords
— PCI BUS Control Select this choice to view and identify system resources used by PCI devices. PCI devices automatically communicate with the server configuration information. This usually results in automatic configuration of a PCI device. Attention: You must use the menu selections to save custom settings for the PCI Slot/Device Information choice.
Page 30: Using The Scsiselect Utility Program
U s i n g t h e S C S I S e l SCSISelect is a built-in, menu-driven configuration utility program that you can use to: IBM xSeries 342: User’s Reference...
Page 31: Starting The Scsiselect Utility Program
• View the default SCSI IDs • Locate and correct configuration conflicts • Perform a low-level format on a SCSI hard disk The following sections provide the instructions needed to start the SCSISelect Utility and descriptions of the menu choices available. Note: If your server has a RAID adapter installed, use the configuration method supplied with the RAID adapter to view or change SCSI settings for devices attached to the adapter.
Page 32: Choices Available From The Scsiselect Menu
Depending on your server model, you can: • Select whether to display the setup prompt • Set menu wait time • Select operating-system wake-up support Attention: The network startup protocols and startup order options are not supported on this product IBM xSeries 342: User’s Reference...
Page 33 The following sections provide instructions for starting the PXE Boot Agent Utility program and descriptions of the menu choices that are available. Starting the PXE Boot Agent Utility program To start the PXE Boot Agent Utility program: 1. Turn on the server. 2.
Page 34 If a wake-up packet has been sent while the server is on and you are unable to turn the server off, see the "Power" section in the “Troubleshooting charts” on page 107 for more information. IBM xSeries 342: User’s Reference...
Page 35: Chapter 4. Using The Serverguide Cds
Using the ServerGuide CDs The ServerGuide CDs include easy-to-use software setup and installation tools that are specifically designed for your IBM server. The ServerGuide Setup and Installation program detects the server model and hardware options that are installed and uses that information during setup to configure the hardware.
Page 36: Features At A Glance
Where device drivers for most adapters applicable, you can run and devices. executable files directly from the CD or unzip files to any drive on your server or another server on your network. IBM xSeries 342: User’s Reference...
Page 37: Setup And Configuration Overview
When you use the Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program checks your system BIOS, service processors, and other system hardware to determine if system updates are available.
Page 38: System Partition
You can modify information on the diskettes as you use them to set up or update other servers. Note: Availability and function can vary by server model and by the hardware that is installed. IBM xSeries 342: User’s Reference...
Page 39: Installing Your Nos Without Serverguide
If you have already configured the server hardware and you decide not to use ServerGuide to install your NOS, download the latest NOS installation instructions: 1. Go to http://www.ibm.com/pc/support 2. Click Servers. 3. From the Family field, select your server model.
Page 40 ServerGuide setup and configuration program and ensure that the setup is complete. System Updates Action and Applications Get "time out" or Ensure that you have access to the Internet through FTP directly. "Unknown host" errors. IBM xSeries 342: User’s Reference...
Page 41: Chapter 5. Installing Options
Hot-swap fan Air baffle Memory module Fan sink Microprocessor Filler panel for drive bay Terminator card System board Hot-swap hard disk drive Hot-swap power supply Filler panel for device bay Filler panel for power supply bay © Copyright IBM Corp. 2001...
Page 42: System Board
DIMM 1 (J1) Microprocessor 2 (U69) PCI Slot 1 32-bit (J44) PCI Slot 2 64-bit (J41) PCI Slot 3 64-bit (J42) Battery (BH1) PCI Slot 4 64-bit (J29) PCI Slot 5 64-bit (J30) VRM 2 connector (J38) IBM xSeries 342: User’s Reference...
Page 43: System Board Internal Cable Connectors
System board internal cable connectors The following illustration shows internal cable connectors on the system board. Note: The illustrations in this document might differ slightly from your hardware. Fan 3 Main power Power backplane On/Off Reset (J26) connector (J19) button connector signal connector (J43) Fan 1 (J28)
Page 44: System Board External Port Connectors
(J52) Video port (J36) Future releases of the Integrated System Management (ISM) firmware code will enable the Integrated System Management processor to send or forward alerts to IBM system management adapters using the ISM ports. IBM xSeries 342: User’s Reference...
Page 45: System Board Switches And Jumpers
System board switches and jumpers The following illustration identifies the switches and jumpers on the system board. Note: The illustrations in this document might differ slightly from your hardware. System board Switch block (SW1) Flash boot block recovery jumper (J16) Note: Any jumper blocks on the system board that are not shown in the illustration are reserved.
Page 46 The default setting is Off (disabled). Note: When the power-on switch is set to the On position, you cannot power down from the front panel. Table 2. Switches 1-8. IBM xSeries 342: User’s Reference...
Page 47: System Board Led Locations
System board LED locations The following illustration identifies LEDs on the system board. You might need to refer to this figure when solving problems with the server. Note: The illustrations in this document might differ slightly from your hardware. DIMM 4 error LED (CR15) DIMM 2 error LED (CR17)
Page 48: Light Path Diagnostics Panel
System management subsystem detected an error. Error on voltage regulator module. DASD The SCSI backplane (if any) or a device connected to a SCSI bus failure. Table 3. Diagnostics panel LEDs. IBM xSeries 342: User’s Reference...
Page 49: Remind Button
• Have a small, flat-blade screwdriver available. • For a list of supported options for your server, refer to http://www.ibm.com/pc/us/compat on the World Wide Web. System reliability considerations To help ensure proper cooling and system reliability, make sure: • Each of the drive bays has either a drive or a filler panel installed.
Page 50: Working Inside A Server With Power On
Do not place the device on your system unit cover or on a metal table. • Take additional care when handling devices during cold weather; heating reduces indoor humidity and increases static electricity. IBM xSeries 342: User’s Reference...
Page 51: Safety Information
Safety information S a f e t y i n f o r m a t i o Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt.
Page 52 Antes de instalar este producto lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. IBM xSeries 342: User’s Reference...
Page 53 Statement 1 Danger Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet.
Page 54 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 55 Statement 4 ≥18 kg (39.7 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 56 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. IBM xSeries 342: User’s Reference...
Page 57: Removing The Cover And Bezel
Removing the cover and bezel r a n d b e z e l R e m o v i n g t h e c o v e Refer to the following illustration to remove the cover and bezel. Note: The illustrations in this document might differ slightly from your hardware.
Page 58: Working With Adapters
PCI slot 1 is on PCI bus A, PCI slots 2 and 3 are on PCI bus B, and PCI slots 4 and 5 are on PCI bus C. The system scans PCI slot 1, the system board Ethernet, IBM xSeries 342: User’s Reference...
Page 59: Installing An Adapter
Utility program main menu. • The optional IBM Remote Supervisor Adapter must be installed in PCI slot 1 only. The ribbon cable that ships with the adapter is required to connect the adapter to the system board. The external power adapter that ships with the adapter is not required with this server.
Page 60 6. Remove the adapter from the static-protective package. Attention: Avoid touching the components and gold-edge connectors on the adapter. 7. Place the adapter, component-side up, on a flat, static-protective surface. 8. Set any jumpers or switches as described by the adapter manufacturer. IBM xSeries 342: User’s Reference...
Page 61 9. Install the adapter: a. Carefully grasp the adapter by its top edge or upper corners, and align it with the expansion slot on the system board. b. Press the adapter firmly into the expansion slot. Attention: When you install an adapter in the server, be sure that it is completely and correctly seated in the system-board connector before you apply power.
Page 62: Installing Internal Drives
• The xSeries 342 server supports only one diskette drive. • If you are installing a device with a 50-pin connector in either of the 5.25-inch bays, you need a 68-pin to 50-pin converter. IBM xSeries 342: User’s Reference...
Page 63: Scsi Drives
• Your server supports three slim-high (1-inch) hot-swap hard disk drives in the hot- swap bays. If your server has the xSeries Media Bay Ultra160 Hot Swap Conversion Kit option installed, it supports three additional hot-swap hard disk drives. • The hot-swap bays connect to a SCSI backplane.
Page 64 Refer to the following illustration to install a hot-swap drive. Note: The illustrations in this document might differ slightly from your hardware. Drive-tray assembly Drive handle Filler panel IBM xSeries 342: User’s Reference...
Page 65 To install a drive in a hot-swap drive bay: 1. Review the information in “Before you begin” on page 35 and “Handling static- sensitive devices” on page 36. Attention: To maintain proper system cooling, do not operate the server for more than two minutes without either a drive or a filler panel installed for each bay.
Page 66: Installing A Non-Hot-Swap Drive
When you install a drive, save the filler panel from the bay, in case you later remove the drive and do not replace it with another. IBM xSeries 342: User’s Reference...
Page 67 4. If the drive that you are installing is a laser product, observe the following safety precaution. Statement 3 CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation.
Page 68 Set the jumper on the back of the new IDE device to subordinate. 12. If you have other options to install or remove, do so now; otherwise, go to “Installing the server cover and bezel” on page 66. IBM xSeries 342: User’s Reference...
Page 69: Installing Memory Modules
2 in slots 2 and 3. Refer to the ServerProven list on the World Wide Web at http://www.ibm.com/pc/compat for information about memory modules for use with your server. 3. Installing or removing DIMMs changes the configuration information in the server.
Page 70 2. Turn off the server and peripheral devices and disconnect all external cables and power cords; then, remove the cover. (See “Removing the cover and bezel” on page 43.) IBM xSeries 342: User’s Reference...
Page 71 3. Touch the static-protective package containing the DIMM to any unpainted metal surface on the server. Then, remove the DIMM from the package. You must install memory in matched pairs: the first pair must be in slots 1 and 4 and the second pair must be in slots 2 and 3.
Page 72: Installing A Microprocessor
(BIOS) code. The latest level of BIOS for your server is available through the World Wide Web. Refer to “Getting IBM xSeries 342: User’s Reference...
Page 73 121 for the appropriate World Wide Web addresses. 2. Obtain an SMP-capable operating system (optional). For a list of supported operating systems, see http://www.ibm.com/pc/us/compat/ on the World Wide Web. 3. If two microprocessors are installed, the microprocessor installed in connector U69 is the startup processor, and the microprocessor installed in U68 is the application processor.
Page 74 Note: If you remove the microprocessor later, remember to install the terminator card in the appropriate microprocessor connector and to remove the VRM. 9. Remove the thermal tape liner from the underside of the fan sink and discard. 10. Set the fan sink into place. IBM xSeries 342: User’s Reference...
Page 75 Fan sink (Remove thermal tape liner on installation) Microprocessor release lever Ensure correct alignment of fan sink, mounting clip, and mounting socket Make sure the fan sink guide fits between the processor and the processor socket. Spring retention clip Fan sink guide 11.
Page 76: Installing A Hot-Swap Power Supply
Note: The illustrations in this document might differ slightly from your hardware. Power supply Handle AC power LED (green) Filler DC power panel LED (green) To install a power supply: 1. Remove the bezel. See “Removing the cover and bezel” on page 43. IBM xSeries 342: User’s Reference...
Page 77 2. Remove the filler panel from the empty power-supply bay by inserting your finger into the depression on the filler panel and pulling it away from the server. Save the filler panel in case you remove the power supply at a later time. Note: During normal operation, each power-supply bay must have either a power supply or filler panel installed for proper cooling.
Page 78: Installing An Xseries 3-Pack Ultra160 Hot-Swap Expansion Kit
(See “System board internal cable connectors” on page 29 for locations of the cable connectors on the system board.) 7. If you have other options to install or remove, do so now; otherwise, go to “Installing the server cover and bezel” on page 66. IBM xSeries 342: User’s Reference...
Page 79: Replacing A Hot-Swap Fan Assembly
Replacing a hot-swap fan assembly s w a p f a n a s s e m b l y R e p l a c i n g a h o t - Your server comes with three hot-swap fan assemblies. You do not need to turn off the power to the server to replace a hot-swap fan assembly.
Page 80: Installing The Server Cover And Bezel
3. Follow the instructions that come with the option to prepare it for installation and to connect it to the server. Note: If you are attaching an external SCSI device, see “SCSI cabling requirements” on page 76 and “Setting SCSI IDs” on page 76. IBM xSeries 342: User’s Reference...
Page 81: Input/Output Ports
Input/output ports I n p u t / O u t p u t p o r t s Your server has the following input/output (I/O) ports: • Two serial ports • One keyboard port • One auxiliary-device (pointing device) port •...
Page 82: Keyboard Port
USB ports and devices will be disabled during the power-on self-test (POST). The following table shows the pin-number assignments for the keyboard connector on the rear of your server. Signal Data Reserved Ground +5 V dc Keyboard clock Reserved Table 5. Keyboard connector pin-number assignments. IBM xSeries 342: User’s Reference...
Page 83: Auxiliary-Device (Pointing Device) Port
Auxiliary-device (pointing device) port The system board has one auxiliary-device port that supports a mouse or other pointing device. The following table shows the pin-number assignments for the auxiliary-device connector on the rear of your server. Signal Data Not connected Ground +5 V dc Clock...
Page 84: Ethernet Ports
ServerGuide CDs. Failover for redundant Ethernet The IBM 10/100 Ethernet Adapter or the IBM 10/100 EtherJet™ PCI family of adapters are optional redundant network interface cards (NICs) that you can install in your server. If you install this NIC and connect it to the same logical segment as the primary Ethernet controller, you can configure the server to support a failover function.
Page 85 Priority Packet information is available on the IBM Networking Web site at: http://www.ibm.com/networking/support. Priority Packet prioritizes traffic based on priority filters. These are parameters you assign to outgoing (transmit) packets.
Page 86 802.1p. • The adapters on these devices must support 802.1p. The Ethernet controller in your server, all IBM Netfinity 10/100 Ethernet Security Adapters, and IBM 10/100 Ethernet Server Adapters support 802.1p. • The adapter cannot be assigned to an adapter team.
Page 87 Notes: 1. Windows NT versions prior to 4.0 do not support VLANs. 2. VLANs require NT 4.0 with Service Pack 3.0 and the NDIS driver from Microsoft. 3. In Windows NT, VLANs cannot be implemented on controllers that have been configured for teaming options.
Page 88: Universal Serial Bus Ports
Remote Supervisor Adapter. The servers can communicate though half- duplex mode. You should use ISM-B as the input connector and ISM-A as the output connector to the next server. IBM xSeries 342: User’s Reference...
Page 89: Video Port
Future releases of the Integrated System Management (ISM) firmware code will enable the Integrated System Management processor to send or forward alerts to IBM system management adapters using the ISM ports. Note: For this function to work, one of the servers must have a Remote Supervisor Adapter installed.
Page 90 If you plan to attach external SCSI devices, you must order a PCI SCSI adapter and additional SCSI cables. To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. For information about the maximum length of SCSI cable between the terminated ends of the cable, refer to the American National Standards Institute (ANSI) SCSI standards.
Page 91 Signal Signal +Attention -Attention Ground Ground +Busy -Busy +Acknowledge -Acknowledge +Reset -Reset +Message -Message +Select -Select +Control/Data -Control/Data +Request -Request +Input/Output -Input/Output +Data 8 -Data 8 +Data 9 -Data9 +Data 10 -Data 10 +Data 11 -Data 11 Table 10. 68-pin SCSI connector pin-number assignments. Chapter 5.
Page 92: Cabling The Server
Future releases of the Integrated System Management (ISM) firmware code will enable the Integrated System Management processor to send or forward alerts to IBM system management adapters using the ISM ports. Future releases of the Integrated System Management (ISM) firmware code will enable the Integrated System Management processor to send or communicate using a modem and this dedicated serial port.
Page 93: Chapter 6. Solving Problems
After you register and profile your xSeries products, you can diagnose problems using the IBM Online Assistant and you can participate in the IBM discussion forum. For more detailed information about registering and creating a customized profile for your IBM products, visit the following addresses on the Web: —...
Page 94: Server Support
Register and profile your server properly? After you register and profile, you will be able to: • Diagnose problems using the IBM Online Assistant • Participate in the IBM discussion forum • Receive e-mail notifications of technical updates related to your profiled products...
Page 95: Post
POST When you turn on the server, it performs a series of tests to check the operation of server components and some of the options installed in the server. This series of tests is called the power-on self-test, or POST. If POST finishes without detecting any problems, a single beep sounds, the first screen of your operating system or application program appears, and the system POST complete (OK) light is illuminated on the operator information panel.
Page 96: Post Beep Code Descriptions
POST does not support the optional video adapter. Replace the optional video adapter with one short that is supported by the server or use the integrated video controller. See the ServerProven list on the web at www.ibm.com/pc/compat. All other beep codes Verify that the system memory modules are installed correctly.
Page 97: Post Beep Codes
POST beep codes In addition to the beep codes that are described on page 77, your computer might emit beep codes that are described in the following table. For example, a 1-2-3 beep code is one beep, a pause, two consecutive beeps, another pause, and three more consecutive beeps.
Page 98 PCI slot 1. 4. Verify that the optional system-management adapter is functioning correctly. If it is not, remove it and call for service. If the problem persists, call for service. Table 12. POST beep codes. IBM xSeries 342: User’s Reference...
Page 99: Post Error Messages
POST error messages The following tables provide information about the POST error messages that can appear during POST. Note: Refer to the User’s Reference on the IBM xSeries Documentation CD for more detailed information about POST error messages. POST message Description The server failed to boot on three consecutive attempts.
Page 100 The power-on password information stored in your server has been removed. Action: From the Configuration/Setup Utility program main menu, select System Security. Then, follow the instructions on the screen. If this information cannot be restored, call for service. Table 13. POST error messages. IBM xSeries 342: User’s Reference...
Page 101 POST message Description A power failure damaged the stored information about the drive-startup sequence. Action: From the Configuration/Setup Utility program main menu, select Start Options; then, follow the instructions on the screen. If this information cannot be restored, call for service. A system board or hardware error occurred.
Page 102 If all interrupts are being used by adapters, you might need to remove an adapter to make an interrupt available to the serial port, or force other adapters to share an interrupt. Table 13. POST error messages. IBM xSeries 342: User’s Reference...
Page 103 POST message Description 1301 Cable to Information LED panel not detected. Action: Make sure that the cable to the operator information panel is connected. If the problem remains, call for service. 1302 Cable to Power and Reset pushbuttons not detected. Action: Make sure that the cable to the Power and Reset pushbuttons is connected.
Page 104 Processor 1 failed the built-in self test. Action: Replace microprocessor 1. If the problem remains, call for service. 00019702 Processor 2 failed the built-in self-test. Action: Replace microprocessor 2. If the problem remains, call for service. Table 13. POST error messages. IBM xSeries 342: User’s Reference...
Page 105 POST message Description 00180100 A PCI adapter has requested memory resources that are not available Action: 1. If the PCI adapter that is requesting the memory resources is the start (boot) device, you might need to change the order of the adapters in the PCI slots. Memory is allocated to devices in the order that is specified in the Boot Priority option from the Start Options menu in the Configuration/Setup Utility.
Page 106: Error Logs
The POST error log contains the three most recent error codes and messages that the system generated during POST. The System Error Log contains all error messages issued during POST and all system status messages from both the system IBM xSeries 342: User’s Reference...
Page 107: Small Computer System Interface Messages (Some Models)
IBM Remote Supervisor Adapter, if installed. To view the contents of the error logs, start the Configuration/Setup Utility program; then, select Error Logs from the main menu. Small computer system interface messages (some models) If you receive a SCSI error message while using the SCSISelect Utility, use the following list to determine the possible cause of the error and what action to take.
Page 108: Text Messages
This result occurs when a possible problem is reported during the diagnostic test, such as when a device that is to be tested is not installed. Test Specific String This is additional information that you can use to analyze the problem. IBM xSeries 342: User’s Reference...
Page 109: Starting The Diagnostic Programs
Starting the diagnostic programs You can press F1 while running the diagnostic programs to obtain Help information. You also can press F1 from within a help screen to obtain online documentation from which you can select different categories. To exit Help and return to where you left off, press Esc.
Page 110: Diagnostic Error Message Tables
(where n is the slot number of the failing adapter) If the problem persists, call for service. SCSI controller on system board Call for service. failed register/counter/power test Table 14. Diagnostic error messages. IBM xSeries 342: User’s Reference...
Page 111 Code Function Result Text message Action ServeRAID Aborted Test setup error: No ServeRAID Make sure the ServeRAID adapter found on system board or PCI adapter is properly installed. If the problem remains, replace the ServeRAID adapter. If the problem persists, call for service.
Page 112 Install a VRM. Microprocessor in socket id xyz is not If the problem persists, call for installed service. (where xyz identifies the microprocessor whose VRM is causing the error message) Table 14. Diagnostic error messages. IBM xSeries 342: User’s Reference...
Page 113 BIOS indicates ASM is unreachable. Ensure the optional system Ensure ASM adapter is properly management adapter (IBM seated in its supported slot. Remote Supervisor Adapter), is seated in PCI Slot 1 (J44). Unable to communicate with ASM Rerun the test.
Page 114 If the problem persists, call for service. Failed On system board. Call for service. Hard disk drive Failed BIOS drive # n (where n is the drive Call for service. bay number) Table 14. Diagnostic error messages. IBM xSeries 342: User’s Reference...
Page 115 Code Function Result Text message Action Magnetic tape Aborted Test setup error: No tape drive found Check the cable and power drive connections to the drive. Refer to the information that is provided with the tape drive. If the problem persists, call for service.
Page 116: Identifying Problems Using Leds
These LEDs are part of the Light Path Diagnostics feature built into the server. By following the path of lights, you can identify the type of system error that occurred. See the following sections for more information. IBM xSeries 342: User’s Reference...
Page 117: Power-Supply Leds
Power-supply LEDs The ac and dc power LEDs on the power supply provide status information about the power supply. The following table describes the ac and dc power LEDs. AC power DC power Description and action The power supply is on and operating correctly. There is a dc power problem.
Page 118: Diagnostics Panel
If the PCI A, PCI B, or PCI C LED is on, follow the instructions for that LED. If none of the PCI LEDs are on, restart the server. If the problem persists, have the system serviced. Table 16. Light Path Diagnostics. IBM xSeries 342: User’s Reference...
Page 119 Lit LED on diagnostics panel Cause Action TEMP The system temperature has exceeded a Check to see if a fan has failed. If it has, replace threshold level. the fan. Make sure the room temperature is not too hot. (See “Features and specifications” on page 2.) If the problem persists, have the system serviced.
Page 120: Recovering Bios Code
Use the ServerGuide program to make a BIOS flash diskette. • Download a BIOS flash diskette from the World Wide Web. Go to http://www.ibm/pc/support, click IBM Server Support, and make the selections for your server. • Contact your IBM service representative.
Page 121: Troubleshooting Charts
The following illustration shows the location of the boot block jumper on the system board. System board Flash boot block switch block recovery jumper (SW1) (J16) To recover the BIOS code: 1. Turn off the server and peripheral devices and disconnect all external cables and power cords;...
Page 122 Ensure that the SCSI bus and devices are configured correctly and that the last external device in each SCSI chain is terminated correctly. If the items above are correct, call for service. Table 17. Troubleshooting charts. IBM xSeries 342: User’s Reference...
Page 123 Verify that the startup microprocessor is seated properly. If it is, call for service. continuous tone during POST. Monitor Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, refer to the information that comes with the monitor for adjusting and testing Testing the monitor. instructions.
Page 124 Non-IBM monitor cables might cause unpredictable problems. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, see your IBM reseller or IBM marketing representative. If the problem remains, call for service.
Page 125 The printer does not work. The printer signal cable is connected to the correct port on the server. Note: Non-IBM printer cables might cause unpredictable problems. You have assigned the printer port correctly in your operating system or application program.
Page 126: Troubleshooting The Ethernet Controller
Ethernet network. If the LAN activity light is off, make sure that the hub and network are operating and that the correct device drivers are loaded. • Make sure that you are using the correct device drivers, supplied with your system. IBM xSeries 342: User’s Reference...
Page 127: Ethernet Controller Troubleshooting Chart
• Check for operating system-specific causes for the problem. • Make sure that the device drivers on the client and system are using the same protocol. • Test the Ethernet controller. The way you test the Ethernet controller depends on which operating system you are using (see the Ethernet controller device driver README file).
Page 128: Ethernet Controller Messages
AFT Module. Action: • Check the system configuration. If the problem persists, contact your network supplier. • Verify that the Ethernet controller is enabled. If the Ethernet controller is enabled, run the diagnostic programs. IBM xSeries 342: User’s Reference...
Page 129 Table 19. NetWare driver messages for the Ethernet controller. Message Description AFT group for primary adapter in slot Explanation: An attempt was made to rebind an adapter already in an AFT nnn already exists. group. Action: Check the AFT slot numbers for existing AFT teams. If the problem persists, contact your network supplier.
Page 130 Action: Make sure the locally administered address is valid, if one is specified. The address cannot be a multicast address. 0x03 Explanation: Failed self-test. Action: Make sure a cable is attached to the Ethernet connector. If the problem remains, call for service. IBM xSeries 342: User’s Reference...
Page 131: Ethernet Teaming Messages
Explanation: Single adapter found, but multiple instances tried to load. Action: Using the Configuration/Setup Utility program, make sure that Ethernet is enabled, and that the slot containing the IBM xSeries 300 10/100 Ethernet Adapter or the IBM 10/100 EtherJet PCI adapter is enabled.
Page 132 Action: Make sure the secondary adapter is functioning properly and that the adapter cable is securely connected to the LAN. Informational Explanation: Team nn. Secondary adapter has rejoined the Team. Action: None. Informational Explanation: Team nn. Secondary adapter link is up. Action: None. IBM xSeries 342: User’s Reference...
Page 133: Replacing The Battery
R e p l a c i n g t h e b a t IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
Page 134 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 135: Getting Information, Help, And Service
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Page 136: Getting Help And Service
Canada, you can receive, by fax, marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the IBM Automated Fax System 24 hours a day, 7 days a week. Follow the recorded instructions, and the requested information will be sent to your fax machine.
Page 137 6:00 p.m. Note: Response time will vary depending on the number and complexity of incoming calls. In addition, you are eligible for IBM Start Up Support for 90 days after installation. This service provides assistance for: • Setting up your network operating system •...
Page 138: Purchasing Additional Services
Purchasing additional services During and after the warranty period, you can purchase additional services, such as support for IBM and non-IBM hardware, operating systems, and application programs; network setup and configuration; upgraded or extended hardware repair services; and custom installations. Service availability and service name might vary by country.
Page 139: Appendix A. Product Warranty And Notices
Country-unique Terms. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale, from IBM or your reseller. The term "Machine" means an IBM machine, its features, conversions, upgrades, elements, or accessories, or any combination of them.
Page 140 WITHOUT WARRANTIES OF ANY KIND. Warranty Service To obtain warranty service for a Machine, contact IBM or your reseller. If you do not register your Machine with IBM, you may be required to present proof of purchase.
Page 141 IBM or your reseller of changes in a Machine's location. IBM is responsible for loss of, or damage to, your Machine while it is 1) in IBM's possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
Page 142 Limitation of Liability: The following is added to this Section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM's liability is limited to the repair or replacement of the goods or the supply of equivalent goods.
Page 143 2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, IBM's liability will be limited to the charge paid by you for the individual Machine that is the subject of the claim.
Page 144 PEOPLE'S REPUBLIC OF CHINA (PRC) Governing Law: The following replaces this Section: Both you and IBM consent to the application of the laws of the State of New York (except when local law requires otherwise) to govern, interpret, and enforce all your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the...
Page 145 The minimum warranty period for Machines is six months. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.
Page 146 Applicability of suppliers and resellers (unchanged). The following paragraph is added at the end of this Section: IBM's entire liability and your sole remedy, whether in contract or in tort, in respect of any default shall be limited to damages.
Page 147: Notices
The following item is added to this paragraph: 3. breach of IBM's obligations implied by Section 12 of the Sale of Goods Act 1979 or Section 2 of the Supply of Goods and Services Act 1982.
Page 148: Edition Notice
IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Edition notice © COPYRIGHT INTERNATIONAL BUSINESS MACHINES CORPORATION, 2001. All rights reserved. Note to U.S. Government Users — Documentation related to restricted rights — Use, duplication or disclosure is subject to restrictions set forth in GSA ADP Schedule Contract with IBM Corp.
Page 149: Important Notes
IBM. Unless otherwise stated, IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 150: Australia And New Zealand Class A Statement
This product is in conformity with the protection requirements of EU Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards.
Page 151: Power Cords
Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Page 152 Islands, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Korea (South), Liberia, Mexico, Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Suriname, Taiwan, Trinidad (West Indies), United States of America, Venezuela IBM xSeries 342: User’s Reference...
Page 153: Index
Index cabling, ServeRAID adapter 47 CD-ROM drive 2, 48 ServerGuide 22 AC power light 6 chair adjustments 9 acoustical noise emissions 2 circulation, air 9 adapter Class A electronic emission notice 135 considerations 44 cleaning the monitor 9 installing 45 clock frequency selection switch 32 ServeRAID 47 comfort 9...
Page 154 removing 43 pin-number assignment 73 replacing 66 priority filters 71 CPU Options priority packet mode 71 Advanced Setup 14 teaming 71 creating VLAN 73 troubleshooting information 112 VLAN 72 Windows NT error messages 116 Ethernet port 70 Ethernet transmit/receive activity light 7 Exit Setup data rate Configuration/Setup main menu 15...
Page 155 installing internal drives 48 memory module installing memory modules 55 specifications 2 installing options, general information 35 supported 55 integrated Memory Settings Ethernet 70 Advanced Setup 14 Integrated System Management Processor LED 104 messages internal drive bays 48 diagnostic programs 93, 96 Ethernet controller 114 POST 85 microprocessor...
Page 156 Ethernet 70 pin-number assignments Ethernet 73 planning workspace 9 safety information plug and play electrical ix, 39 Ethernet 70 laser x, 40 pointing-device port laser products 53 connector 69 lifting xi, 41 description 69 safety book 37 pin assignments 69 Safety Information book 37 port Save Settings...
Page 157 switches on system board description 74 clock frequency selection 32 pin assignments 74 location 31 power-on override 32 switches on the system board password override 32 symmetric multiprocessing 1 venting of hot air 9 system board video 2 external port connectors 30 video port internal cable connectors 29 connector 75...
Page 158 Book Title...
Page 160 IBM@ 24P2883 File Number: Printed in the United States of America on recycled paper containing 10% recovered post-consumer fiber. SC06-P458-90...

IBM eServer 342 xSeries User Reference Manual

Safety

Chapter 1. Introducing the IBM Xseries 342

Chapter 2. Arranging Your Workspace

Chapter 3. Configuring Your Server

Chapter 4. Using the Serverguide Cds

Chapter 5. Installing Options

Chapter 6. Solving Problems

Appendix A. Product Warranty and Notices

Index

Quick Links

Troubleshooting

Related Manuals for IBM eServer 342 xSeries

Summary of Contents for IBM eServer 342 xSeries

Table of Contents