Troubleshooting Chart - IBM eServer 342 xSeries Installation Manual

Troubleshooting chart

a r t T r o u b l e s h o o t i n g c h You can use the troubleshooting charts in this section to find solutions to problems
that have definite symptoms.
Attention: If diagnostic error messages appear that are not listed in the following
tables, make sure your server has the latest levels of BIOS code, the System
Management processor, ServerRAID, and diagnostics.
Look for the symptom in the left column of the chart. Instructions and probable
solutions to the problem are in the right column. If you have just added new software
or a new option and your server is not working, do the following before using the
troubleshooting charts:
•
•
•
Notes:
1. Refer to the "Solving problems" section of the User's Reference on the IBM
2. If you cannot find the problem in the troubleshooting charts, run the diagnostic
Device
CD-ROM drive
CD-ROM drive is not
recognized.
Diskette drive
Diskette drive in-use light
stays on, or the system
bypasses the diskette drive.
General problems
Problems such as broken
cover locks or indicator
lights not working.
Table 4. Troubleshooting charts.
Remove the software or device that you just added.
Run the diagnostic tests to determine if your server is running correctly.
Reinstall the new software or new device.
xSeries Documentation CD for more detailed troubleshooting charts.
programs. If you have run the diagnostic test programs, or if running the tests
does not reveal the problem, call for service.
Verify that:
1. The primary IDE channel is enabled in the Configuration/Setup Utility program.
2. All cables and jumpers are installed correctly.
3. The correct device driver is installed for the CD-ROM drive.
If the problem remains, call for service.
If there is a diskette in the drive, verify that:
1. The diskette drive is enabled in the Configuration/Setup Utility program.
2. The diskette is good and not damaged. (Try another diskette if you have one.)
3. The diskette contains the necessary files to start the server.
4. Your software program is working properly.
If the diskette drive in-use light stays on, or the system continues to bypass the diskette
drive, call for service.
Call for service.
Suggested action
Chapter 5. Solving Problems
35