Atlas Warranty - Ace Heating Solutions Atlas A050 Operating And Maintenance Manual

Atlas Warranty

Ace Atlas Condensing Boiler Limited Parts Warranty
Scope: Ace Heating Solutions, LLC warrants the original owner that all parts of this unit which are
manufactured by Ace will be free from failure under normal use and service for the specified warranty periods
and subject to the conditions set forth in this warranty. Labor charges and other costs associated with the
removal or installation, shipping, and transportation are not covered by this warranty.
Standard Warranty: The Atlas heat exchanger shall carry a standard 1 year warranty from installation or 18
month warranty from ship date, whichever comes first. This unit is warranted against any failure due to
material defects or workmanship. The Atlas also carries a standard 20 year warranty against thermal shock.
Conditions of Warranty: The Atlas must be started up in accordance with the O & M manual and a
combustion test must be done at start-up and repeated yearly with adjustments being made to match the range of
the original factory settings. In the event of a failure, these documents must be available to validate the
warranty. In addition, all necessary service of the unit as outlined in the O & M manual must be performed as
specified. Ace makes no warranty whatsoever on parts not manufactured by Ace, but Ace will apply any such
warranty as may be provided to it by the parts manufacturer. In addition, any alterations done to the nameplate
or heat exchanger will void the warranty. Ace will repair, rebuild or exchange the heat exchanger once the heat
exchanger is sent back to the factory for inspection.
To Make a Warranty Claim: Should an Ace unit, Atlas Condensing boiler fail due to material defects or
workmanship within the given time period from the original ship date, Ace shall have the option to modify,
repair or exchange the defective item. Ace shall also have the option to have the item returned to the factory or
to provide parts for a field repair/replacement. The failed item must be returned to the factory with pre-paid
freight costs for inspection for validation of the warranty. Ace shall not be held responsible for labor charges or
for shipping and handling costs.
Warranty is only valid if the Ace start-up sheet is completed and is made available to Ace Boiler for review.
Settings outside of the allowable range could jeopardize warranty claim. For optional extended 7-year
warranty, start-up and annual test reports must be made available to Ace for all warranty claims.
Claim for a warranty must be filled within 10 business days of when the failure occurs. This warranty cannot
be extended for any reason except by Ace Heating Solutions, LLC and must be done in a written form. In order
to make a warranty claim, a purchase order and national board number is required prior to any repairs or
replacements being made. If the claim is determined to be covered by warranty then the amount of the purchase
order will be returned to the customer. Also, the returned item must have a Returned Goods Authorization (RGA)
label attached to the shipment which includes the item's return address, factory authorized RGA number, and
purchase order number.
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