Acd Agent Log In / Log Out; Acd Agent Make Busy - Mitel NETVISION PHONE User Manual

ACD Agent Log in / Log out

ACD calls are directed to logged in Agents only. As an Agent, you are
assigned a 1- to 7-digit identification number to log in with.
To log in or out:
1. Press FCT.
2. Use the scroll keys (*<, >#) or the Vol buttons to select
AgntLogInOut.
3. Press SND.
4. At the prompt, enter your Agent ID number.
5. Press SND.
The phone displays the letter "A" when you are logged in.

ACD Agent Make Busy

If you need extra time to handle paperwork between calls, or if you must
leave your phone unattended for a short period, you can place your phone in
busy state. When your phone is in busy state, ACD calls are not directed to
your set.
To place your phone in or take it out of busy state (the phone must be
idle and logged in as an Agent):
1. Press FCT.
2. Use the scroll keys (*<, >#) or the Vol buttons to select Make Busy.
3. Press SND to display the current Make Busy status.
4. Press SND to change the status.
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