Call Handling; Two-Line Calling; Transfer - Mitel NETVISION PHONE User Manual

CALL HANDLING

Two-line Calling

To place another call without disconnecting the first call:
1. Press HOLD.
The current call is placed on consultation hold.
2. Place the call as usual.
To alternate between the two calls (Call Swap):
1. Press FCT.
2. Use the scroll keys (*<, >#) or the Vol buttons to select Swap.
3. Press SND.

Transfer

To transfer an active call:
1. Press HOLD.
2. Dial the number of the third party.
3. Press SND.
4. Do one of the following:
To complete the transfer, press END.
To announce the transfer, wait for an answer, consult, and then press
END.
To return to the first call, press FCT, select Back to Held, and then
press SND.
TIP: You can transfer to someone in the Dial by Name list, by pressing
NAME, selecting the person's name, and then pressing SND.
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