Emergency Calls - Mitel 5550 User Manual

Emergency Calls

This feature raises an alarm at the console when an extension
user places an emergency call and identifies the extension that
placed the call. With this information, you can direct emergency
services (for example, police or ambulance personnel) to the
location from which the call was placed.
When an emergency call alarm is raised, the console rings and
displays EMERGENCY CALL. The emergency call goes directly to
emergency services; therefore, the attendant does not have an
opportunity to verbally communicate with the person who
initiated the emergency call.
To read an Emergency Call
1. Click on the toolbar.
- or-
Click Tools, and then click Emergency Call Log.
The Emergency Call Log window displays:
If emergency calls were previously cleared, they will appear in the
Emergency Call Log, with the most recent call listed first.
34 Advanced Features
2. Click Clear to acknowledge the call. EMERGENCY CALL
disappears when the last outstanding emergency call has
been cleared.
Note: Only one person can view the emergency call at a time.
To delete an Emergency Call
1. In the Emergency Call Log, select the cleared emergency call
you wish to delete.
2. Click Delete.
Note: Only cleared logs can be deleted. The 3300 ICP will retain
all Emergency Call Logs.
To close the Emergency Call Log
Click Quit.
Note: Once you exit the 5550 IP Console, all logs are discarded
from the Emergency Call Log; however, the logs can be retrieved
through the 3300 ICP.