Mitel 5550 Quick Reference Manual

5550 IP Console Main Window
Menu – access the drop-down menus.
Tools – click the icons to access tools.
Console Status – view the console and
system states.
Directories – access the Busy Lamp
Field and Phone Book directories.
Queued Calls – manage incoming,
held, transferred, and parked calls.
M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2006, Mitel Networks Corporation.
All other products and services are the trademarks of their respective holders. All rights reserved.
Source/Destination – view caller and
called-party information.
Call Waiting/Line – view numerical
and color-coded call-waiting indicators and
line information.
Softkeys area – view softkey labels.
Response area – view date and time
and system warnings.
Quick Reference Guide
Note: For additional information about all the 5550 IP Console call-handling tools and
features, refer to the 5550 IP Console Help. To access the Help, select Help from the
main Menu area, then select Contents.
Answer a Call
1. Lift the handset (optional).
Answer
2. Press on the keypad
OR
Incoming
3. Double-click the call in the
Calls
display
OR
[F1] [F7]
4. Press a to softkey
OR
Retrieve
5. Press , then the incoming call ID
digit (1-6).
Transfer a Call
1. Dial the destination number.
Release
2. Press on the keypad to complete
the transfer and disconnect the call from
the console.
Recover a Call
Recover
1. Press immediately after
completing the transfer
OR
Transferred
2. Double-click the call in the
Calls
display.
Place a Call on Hold
1. Inform the caller that you are placing the
call on hold.
Hold
2. Press on the keypad.
Park a Call
1. Press or click [Park Call] and observe that
the Park Call form replaces the Destination
area.
2. Dial the desired extension number.
NOTE:You can also use the [Park At]
softkey in the Directories panel.
Refer to the 5550 IP Console
Help for detailed instructions.
Retrieve an Incoming, Held,
Transferred, or Parked Call
Retrieve
1. Press , then the call ID digit (1-9)
of the call you want to retrieve
OR
2. Double-click the call in the displayed
Queued Calls
tab.
Answer a Recall
[Recall]
1. Press the softkey
OR
Answer
2. Press on the keypad.
3. Ask if the caller wants to continue waiting
or wishes to be ring another extension.
Transfer a Recall to Voice Mail
Voicemail
1. Press on the keypad to transfer
a recall to the extension's voice mailbox.
Conference a Call
1. With the two parties connected to the
console — one in the Source area and the
other in the Destination area — press the
[Conference]
softkey.
To split a conference to speak privately
to either caller
[Source] [Destination]
1. Press either or
softkey.
To add more parties to a conference
1. Dial the number of the next party.
[Conference]
2. Press the softkey.
If the line is busy or unanswered or the
person is unavailable
Cancel
1. Press on the keypad to reconnect
to the conference. You may continue
adding more parties to the conference.
To release the conference from the con-
sole
Release
1. Press on the keypad.
NOTE:Once you release the conference,
you cannot re-enter it.