Mitel 5560 IPT User Manual
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Mitel 5560 IPT User Manual

Mitel 5560 IPT User Manual

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Summary of Contents for Mitel 5560 IPT

  • Page 1 MITEL 5560 IPT User Guide...
  • Page 2 Mitel Networks™ Corporation (MITEL ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    5560 IPT AUDIO PATHS..................6 Tips for Using this Guide ....................6 USING YOUR DEFAULT WINDOWS AND KEYS ..........7 5560 IPT Default Window and Keys ................7 Getting Started with 5560 IPT..................8 For Users on Resilient 3300 ICP Systems ..............9 USING YOUR 5560 IPT APPLICATIONS ............
  • Page 4 Mitel 5560 IPT User Guide Edit Float Key Behavior ....................20 Clear Programming from a Key ................... 20 USING THE PEOPLE APPLICATION..............21 Setting Up Your Contact List ..................21 Editing information in your contact list ................. 21 Finding a contact in your Contact List................22 USING THE CALL HISTORY APPLICATION............
  • Page 5 Mitel 5560 IPT User Guide CALL HANDLING ....................33 Hold ..........................33 Transfer ........................33 Conference ........................34 Conference Split ......................34 Add Held ........................34 Swap..........................35 USING OTHER FEATURES................36 Account Codes ......................36 Attendant Call Hold - Remote Retrieve................ 36 Callback ........................

  • Page 7: About Your 5560 Ipt

    Conferencing, push-to-talk microphone, customizable user settings, and navigational keys to access various screens and application layers. The 5560 IPT supports Mitel Call Control (MiNet) protocol. It also supports Hot Desking and Resiliency, and can be used as a Teleworker phone.

  • Page 8: Elements Of Your 5560 Ipt

    Cancel: use to end a call. 6) Navigation Page Keys for the Right Side Use to display additional pages of information. The 5560 IPT has three page navigation keys for each display: Back, Next, and Home. 7) Navigation Page Keys for the Left Side Pages 1, 3, 5, 7, 9, and 11 display on the left.

  • Page 9: Ring/Message Indicators

    Ring/Message indicators When indicator is… it means that… Flashing once rapidly Your 5560 IPT is ringing Flashing slowly A message or callback message is waiting at your 5560 IPT Your 5560 IPT is idle, or you are on a call...

  • Page 10: Tips For Your Comfort And Safety

    Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume at a moderate level. Adjust the viewing angle The stand built into your 5560 IPT tilts to give you a better view of the keys. Refer to Figure 2. To tilt your 5560 IPT for better viewing: 1.
  • Page 11 Mitel 5560 IPT User Guide Figure 2. Adjusting the viewing angle...

  • Page 12: 5560 Ipt Audio Paths

    Mitel 5560 IPT User Guide 5560 IPT AUDIO PATHS You can operate the 5560 IPT with a single handset/headset or with one handset/headset on each side. In the case of a single handset/headset, you must select the handset/headset port to use by pressing the RIGHT or LEFT key. For example, if your single handset is connected to the Left side, and you press the LEFT key, then audio is presented to your handset.

  • Page 13: Using Your Default Windows And Keys

    Mitel 5560 IPT User Guide USING YOUR DEFAULT WINDOWS AND KEYS The default 5560 IPT windows and keys are shown and described below. The default Phone window provides access to your programmed feature keys. Figure 3. Default Display Windows 5560 IPT Default Window and Keys Refer to Figure 3 above.

  • Page 14: Getting Started With 5560 Ipt

    Getting Started with 5560 IPT When you receive your 5560 IPT, you need to program features and applications. Pressing the Menu key provides a list of the applications you can use to customize your 5560 IPT. (See Figure 4, left display.) Use the Settings application to program your personal settings like key programming, display brightness, and audio level.

  • Page 15: For Users On Resilient 3300 Icp Systems

    For Users on Resilient 3300 ICP Systems If during a call, you hear a beep repeated every 20 seconds it means that your 5560 IPT is switching to a secondary 3300 ICP system. After the call is cleared, the 5560 IPT switches over to the secondary ICP.

  • Page 16: Using Your 5560 Ipt Applications

    USING YOUR 5560 IPT APPLICATIONS Your 5560 IPT provides applications that simplify use of your telephony device. The default Phone application is embedded in the 5560 IPT and provides a display of softkeys along with any keys you have programmed. This display also provides information like time and date, Calling Line ID, and Hot Desk indicators.

  • Page 17: Using The Settings Application

     Programmable Keys: to assign features (like "Speed Call") and applications (like "People") to the programmable keys on your 5560 IPT (See page 18 )  User Information: to specify your name and/or extension number (See page 12) ...

  • Page 18: Customizing Your 5560 Ipt

    Use the Settings application to customize your 5560 IPT. Note: The System Administrator can invoke a Lock to Factory default option on a per-5560 IPT basis. When this is in effect, programmable keys are set by the system administrator and you cannot change them.

  • Page 19: Using The Onscreen Keyboard

    Mitel 5560 IPT User Guide Using the Onscreen Keyboard The onscreen keyboard is used to enter name and number information into 5560 IPT applications and features. To type Name information when the onscreen keyboard appears:  Press the “Next” page navigation key to see uppercase letters. Press the “Back” page navigation key to return to the lowercase selection.

  • Page 20: Specify Text Size

    Mitel 5560 IPT User Guide Specify Text Size To specify the text size that displays on the 5560 IPT: 1. Press the Menu fixed function key. 2. Press Settings. 3. Press Text Size. 4. Select Large Text or Small Text.

  • Page 21: Change User Pin

    Enable a Screen Saver You can program your screen saver to turn on after a specific time period of inactivity on your 5560 IPT. Performing this procedure on the left display sets the feature for both displays. To enable a screen saver:...

  • Page 22: Specify Audio Feedback Options

    Note: The default screen saver displays set type and a copyright notice. Specify Audio Feedback Options The error beep volume in the 5560 IPT is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume.

  • Page 23: Programing Features On Your Keys

      Single Flash Transfer/Conference   Double Flash Cancel   Meet Me Answer Group Park Note: Superkey is not available on the 5560 IPT. Due to platform programming, the label may appear but the key has no functionality.

  • Page 24: Program Feature Keys Using The Settings Application

     Settings  Call History Program Feature Keys Using the Settings Application To program a 5560 IPT feature key: Press the Menu fixed function key. 1. Press the Menu fixed function key. 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you want to program. (You can program a key from either display.) 5.

  • Page 25: Edit Key Labels

    Mitel 5560 IPT User Guide 3. Press Programmable Keys. 4. Press the key you want to program. 5. If Features are displayed, press the View Applications softkey. 6. Select the desired application. 7. Press Save. The key you selected is labeled with the name of the selected application.

  • Page 26: Edit Float Key Behavior

    Mitel 5560 IPT User Guide 7. When label entry is complete, press Save. 8. Press Close to exit the Settings application. Note: You cannot edit the labels for the two prime lines (the two right-hand lowermost keys on the left display).

  • Page 27: Using The People Application

    Mitel 5560 IPT User Guide Using the People Application Use the People application to set up your contact list. The contact list can store up to 200 entries. Setting Up Your Contact List You can add a name to your contact list by entering it directly using the People application.

  • Page 28: Finding A Contact In Your Contact List

    Mitel 5560 IPT User Guide Finding a contact in your Contact List 1. Open the People application. 2. Press the dial pad key corresponding to the first letter of the contact for which you are searching i.e. If searching for John Doe, you would press “5” for “J”. Subsequent presses of “5”...

  • Page 29: Using The Call History Application

    Mitel 5560 IPT User Guide Using the Call History Application Use the Call History application to view the incoming and outgoing call history. Setting Up Call History List You can view Incoming Calls or Outgoing Calls or All Calls History.

  • Page 30: Using The Move Keys Application

    Mitel 5560 IPT User Guide Using the Move Keys Application After initiating the move/swap capability the user is presented with a page/key display which they can navigate through allowing them to view each of the keys on their device. From this view a user can select keys by pressing the corresponding button to the key.

  • Page 31: To Move Keys

    Mitel 5560 IPT User Guide When a user acknowledges an Alert popup message, they are returned to the key selection screen/window. To Move Keys: 1. Press the Menu fixed function key. 2. Press Move Keys. 3. Select two appropriate keys out of 190 programmable keys.

  • Page 32: Using The Call Forwarding Application

    Using the Call Forwarding Application The Call Forwarding application lets you set up profiles to redirect incoming calls to an alternate number when your 5560 IPT is busy, when you're not answering, or all the time. Program Call Forward Profiles You can create multiple Call Forwarding profiles that identify where to send your incoming calls.

  • Page 33: Activate Call Forwarding Profile

    Mitel 5560 IPT User Guide  Press Edit Number to display the on-screen keyboard.  In the on-screen keyboard, enter the appropriate number.  Press Save.  Press Enable if necessary. 8. Press Save. The edit window closes. This profile is saved but it is not activated. To activate this profile, see Activate Call Forward.

  • Page 34: Making And Answering Calls

    Mitel 5560 IPT User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods:  Dial the number using the keypad.  Press a key that is programmed as a Private Line key. ...

  • Page 35: Dial From The Keypad

    Mitel 5560 IPT User Guide  Press the key to the right of the contact’s dial icon in the main list. (The contact name does not need to be selected.) TIP: The light on the Left/Right keys indicates which handset (or headset) is active.

  • Page 36: To Answer Using Speaker/Microphone

    Mitel 5560 IPT User Guide  Use the speaker/microphone To answer using speaker/microphone: 1. Select the ringing line or float key line. 2. Press Speaker, and then do one of the following:  Press and immediately release Microphone to turn the microphone on continuously ...

  • Page 37: Handsfree Operation

    Mitel 5560 IPT User Guide To redial a saved number: 1. Press Left or Right to select the handset/headset you want to use . 2. Dial the appropriate feature access code. Note: The left and right sides of the terminal have separate redial memories. For example, if you dial a number using the right handset and then switch to the left handset, you cannot save the right-dialed number on the left handset.

  • Page 38: Handsfree Operation Examples

    Mitel 5560 IPT User Guide Handsfree Operation Examples Pressing the Left button makes … Pressing the Right button makes … Scenario Speaker Microphone Speaker Microphone Single handsfree Active for Active for Remains active for Inactive for the call on the LEFT handsfree call.

  • Page 39: Call Handling

    Press the flashing line key or Float key.  Press Add Held to conference into the held call. To retrieve a call from Hold at another 5560 IPT, do one of the following:  Press Left or Right to select the handset/headset you want to use ...

  • Page 40: Conference

    Mitel 5560 IPT User Guide 8. To complete the transfer, press Release. Conference To form a Conference when a two–party call is already in place, or to add another party to an existing Conference:  Press Left or Right to select the same audio path associated with the display that initiated or accepted the call.

  • Page 41: Swap

    Mitel 5560 IPT User Guide Swap To call another party when you are in an established two–party call: 1. Press Left or Right to select the handset/headset you want to use. 2. Press Trans/Conf. 3. Dial the number. To alternate between the two parties: ...

  • Page 42: Using Other Features

    A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not. If you want this feature enabled on your 5560 IPT, ask your System Administrator. To use Forced Account Codes: 1.

  • Page 43: Call Park

    To request a Callback when you reach a busy or unanswered station: 1. Press Call Me Back. 2. Press the Release that corresponds to the side of the 5560 IPT you are using. When the party is available, your 5560 IPT starts ringing, and the display shows the Callback ringing indicator with the calling party's phone number.

  • Page 44: Call Pickup

    Mitel 5560 IPT User Guide To retrieve a parked call: 1. Press Left or Right to select the handset/headset you want to use. 2. Do one of the following:  Dial the appropriate feature access code.  Press the key you have programmed as Call Park - Retrieve feature key 3.

  • Page 45: Do Not Disturb

    Mitel 5560 IPT User Guide To page a party: 1. Press Left or Right to select the handset or headset you want to use. 2. Press the key you have programmed as Direct Paging or dial the appropriate feature access code.

  • Page 46: Emergency Calls When Emergency Call Routing Programmed

    Mitel 5560 IPT User Guide EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is applicable only when the 5560 IPT has been properly registered with the 3300 ICP. To make an Emergency Call if Emergency Call Routing is programmed: 1.

  • Page 47: Hot Desking

    3. Upon successful logout, the display reverts to the Phone applications and shows the original registration DN. Note: Your profile can only be active on one 5560 IPT at a time. If you log in from another 5560 IPT without logging out from the first one, the system will automatically deactivate your profile on the first terminal.

  • Page 48: Message

    Mitel 5560 IPT User Guide Message You can program a Message key that indicates when you have a message waiting and automatically connects you to your voice mail for retrieval. For key programming instructions, see Program Feature Keys on page 18.

  • Page 49: Speak@Ease

    Mitel 5560 IPT User Guide Speak@Ease The Mitel Speak@Ease feature enables access to the Mitel Speech Server, a speech recognition application that routes incoming calls based on spoken commands. To dial a call using Speak@Ease: 1. Press the key you have programmed as Speak@Ease.

  • Page 50: Trunk Flash

    Mitel 5560 IPT User Guide Trunk Flash The Trunk Flash feature allows you to access Centrex features (if available) while you are talking on an outside call. To flash a trunk while talking on an outside call: 1. Press the key you have programmed as Single Flash or Double Flash.
  • Page 51 Mitel 5560 IPT User Guide...

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