Mitel 5560 User Manual
  1. Manuals
  2. Brands
  3. Mitel Manuals
  4. IP Phone
  5. 5560
  6. User manual
Mitel 5560 User Manual

Mitel 5560 User Manual

Hide thumbs Also See for 5560:
Table of Contents

Advertisement

Quick Links

See also: Quick Reference Manual
User Guide – Release 2.0

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the 5560 and is the answer not in the manual?

Questions and answers

Related Manuals for Mitel 5560

Summary of Contents for Mitel 5560

  • Page 1 User Guide – Release 2.0...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    USING YOUR DEFAULT WINDOWS AND KEYS ..........6 Getting Started with 5560 IPT..................7 For Users on Resilient 3300 ICP Systems ..............8 USING YOUR 5560 IPT APPLICATIONS ............9 Using the Settings Application ..................9 CUSTOMIZING YOUR 5560 IPT ................ 11 Specify User Information .....................
  • Page 4 Mitel 5560 IPT User Guide Clear Programming from a Key ................... 19 USING THE PEOPLE APPLICATION..............20 Setting Up Your Contact List ..................20 Editing information in your contact list ................. 20 USING THE CALL FORWARDING APPLICATION........... 21 Program Call Forward Profiles ....................21 Activate Call Forwarding Profile ....................22...
  • Page 5 Mitel 5560 IPT User Guide Call Park ........................31 Call Pickup........................31 Campon ........................32 Direct Paging ....................... 32 Do Not Disturb ......................32 Emergency Calls......................33 Group Paging / Meet Me Answer................. 33 Hot Desking ......................... 34 Hot Desk - PIN Change ....................34 Message ........................

  • Page 7: About Your 5560 Ipt

    The 5560 IPT supports Mitel Call Control (MiNet) protocol. It also supports Hot Desking and Resiliency, and can be used as a Teleworker phone. Note: Line Interface Module and Conference Unit are not supported.
  • Page 8 Keypad: use to dial or enter numbers on the active display. Cancel: use to end a call. 6) Navigation Page Keys Use to display additional pages of information. The 5560 IPT has for the Right Side and three page navigation keys for each display: Back, Next, and Home.

  • Page 9: Ring/Message Indicators

    The two feature keys on the bottom right of page 1 of the Left display are always Prime Line keys. 12) Handsets You can connect one or two handsets to the 5560 IPT. For more information about audio device connectivity, refer to the 5560 IPT Installation Guide.

  • Page 10: Tips For Your Comfort And Safety

    Adjust the viewing angle The stand built into your 5560 IPT tilts to give you a better view of the keys. Refer to Figure 2. To tilt your 5560 IPT for better viewing: With the front of the 5560 IPT facing away from you, locate the adjustment handles on either side of the terminal stand and push them away from you to loosen.

  • Page 11: 5560 Ipt Audio Paths

    Mitel 5560 IPT User Guide 5560 IPT AUDIO PATHS You can operate the 5560 IPT with a single handset/headset or with one handset/headset on each side. In the case of a single handset/headset, you must select the handset/headset port to use by pressing the RIGHT or LEFT key.

  • Page 12: Using Your Default Windows And Keys

    Mitel 5560 IPT User Guide USING YOUR DEFAULT WINDOWS AND KEYS The default 5560 IPT windows and keys are shown and described below. The default Phone window provides access to your programmed feature keys. Figure 3. Default Display Windows 5560 IPT Default Window and Keys (see Figure 3)

  • Page 13: Getting Started With 5560 Ipt

    Getting Started with 5560 IPT When you receive your 5560 IPT, you need to program features and applications. Pressing the Menu key provides a list of the applications you can use to customize your 5560 IPT. (See Figure 4, left display.) Use the Settings application to program your personal settings like key programming, display brightness, and audio level.

  • Page 14: For Users On Resilient 3300 Icp Systems

    For Users on Resilient 3300 ICP Systems If during a call, you hear a beep repeated every 20 seconds it means that your 5560 IPT is switching to a secondary 3300 ICP system. After the call is cleared, the 5560 IPT switches over to the secondary ICP.

  • Page 15: Using Your 5560 Ipt Applications

    Your 5560 IPT provides applications that simplify use of your telephony device. The default Phone application is embedded in the 5560 IPT and provides a display of softkeys along with any keys you have programmed. This display also provides information like time and date, Calling Line ID, and Hot Desk indicators.
  • Page 16 • Handset Configuration: to configure the 5560 IPT handset. (See page 14.) • Screen Saver: to specify a specific time of inactivity on your 5560 IPT that triggers the screen saver to display. (See page 14 ) • Audio Feedback: to enable, disable, and adjust the volume of the audio feedback (error beeps).

  • Page 17: Customizing Your 5560 Ipt

    Use the Settings application to customize your 5560 IPT. Note: The System Administrator can invoke a Lock to Factory default option on a per-5560 IPT basis. When this is in effect, programmable keys are set by the system administrator and you cannot change them.

  • Page 18: Using The Onscreen Keyboard

    Mitel 5560 IPT User Guide Using the Onscreen Keyboard The onscreen keyboard is used to enter name and number information into 5560 IPT applications and features. To type Name information when the onscreen keyboard appears: • Press the “Next” page navigation key to see uppercase letters. Press the “Back” page navigation key to return to the lowercase selection.

  • Page 19: Specify Text Size

    Mitel 5560 IPT User Guide Specify Text Size To specify the text size that displays on the 5560 IPT: 1. Press the Menu fixed function key. 2. Press Settings. 3. Press Text Size. 4. Select Large Text or Small Text.

  • Page 20: Change User Pin

    Enable a Screen Saver You can program your screen saver to turn on after a specific time period of inactivity on your 5560 IPT. Performing this procedure on the left display sets the feature for both displays. To enable a screen saver: 1.

  • Page 21: Specify Audio Feedback Options

    Mitel 5560 IPT User Guide Specify Audio Feedback Options The error beep volume in the 5560 IPT is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume.

  • Page 22: Programing Features On Your Keys

    • • Meet Me Answer Group Park Note: Superkey is not available on the 5560 IPT. Due to platform programming, the label may appear but the key has no functionality. Applications available for programming on programmable keys • Applications (list) •...

  • Page 23: Program Feature Keys Using The Settings Application

    Mitel 5560 IPT User Guide Program Feature Keys Using the Settings Application To program a 5560 IPT feature key: 1. Press the Menu fixed function key. 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you want to program. (You can program a key from either display.) 5.

  • Page 24: To Program Speed Call

    Mitel 5560 IPT User Guide To program Speed Call: 1. Press the Menu fixed function key. 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you want to program. If you want to reprogram an existing key, select the key and press Clear Key.

  • Page 25: Clear Programming From A Key

    Mitel 5560 IPT User Guide To edit float key behavior: 1. Press the Menu fixed function key. 2. Press Settings. 3. Press Programmable Keys. 4. Press the line key you want to edit. 5. Select a float option from the list. (Available options are: Do Not Float, Float Immediately, Float after [5 –...

  • Page 26: Using The People Application

    Mitel 5560 IPT User Guide Using the People Application Use the People application to set up your contact list. Setting Up Your Contact List You can add a name to your contact list by entering it directly using the People application. Since a contact’s phone number is mandatory and its name is optional, you are prompted to enter the...

  • Page 27: Using The Call Forwarding Application

    Using the Call Forwarding Application The Call Forwarding application lets you set up profiles to redirect incoming calls to an alternate number when your 5560 IPT is busy, when you're not answering, or all the time. Program Call Forward Profiles You can create multiple Call Forwarding profiles that identify where to send your incoming calls.

  • Page 28: Activate Call Forwarding Profile

    Mitel 5560 IPT User Guide 8. Press Save. The edit window closes. This profile is saved but it is not activated. To activate this profile, see Activate Call Forward. Note: Press Cancel at any time to exit this application without making any changes.

  • Page 29: Making And Answering Calls

    Mitel 5560 IPT User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial the number using the keypad. • Press a key that is programmed as a Private Line key. •...

  • Page 30: Phone Book

    Mitel 5560 IPT User Guide Phone Book To use Phone Book: 1. Press Phone Book. 2. Enter the name of the desired party, as follows: 3. For each letter in the name, press the appropriate key on the dial pad until the letter is shown in the display.

  • Page 31: End A Call

    Mitel 5560 IPT User Guide End a call • To end a call and free the line, press the Release button on the side that received the call. Switch between two active calls • Press Left or Right accordingly. After switching from Left to Right, the caller on the Left is maintained but cannot hear your conversation with the caller on the Right.

  • Page 32: Handsfree Operation Examples

    Mitel 5560 IPT User Guide To use Handsfree operation to answer calls: 1. Press Left or Right to select the handset you want to use. 2. Press the flashing line key or float key. 3. Press Speaker. 4. Do one of the following: •...
  • Page 33 Mitel 5560 IPT User Guide...

  • Page 34: Call Handling

    Press the flashing line key or Float key. • Press Add Held to conference into the held call. To retrieve a call from Hold at another 5560 IPT, do one of the following: • Press Left or Right to select the handset/headset you want to use •...

  • Page 35: Conference

    Mitel 5560 IPT User Guide Conference To form a Conference when a two–party call is already in place, or to add another party to an existing Conference: 1. Press Left or Right to select the same audio path associated with the display that initiated or accepted the call.

  • Page 36: Using Other Features

    The code identifies the account in the call records that your system generates. A forced account code is usually entered from another extension, enabling you to use features or make calls that the extension otherwise could not. If you want this feature enabled on your 5560 IPT, ask your System Administrator.

  • Page 37: Call Park

    Mitel 5560 IPT User Guide Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.

  • Page 38: Campon

    Mitel 5560 IPT User Guide Campon When you get a busy tone, you can use the Campon feature to be notified when the busy party becomes available. To Campon to a busy station: • Press I Will Wait. To retrieve a call when you hear the Campon tone: •...

  • Page 39: Emergency Calls

    911 or equivalent service availability in your area. EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is applicable only when the 5560 IPT has been properly registered with the 3300 ICP. To make an Emergency Call if Emergency Call Routing is programmed: 1.

  • Page 40: Hot Desking

    DN. Note: Your profile can only be active on one 5560 IPT at a time. If you log in from another 5560 IPT without logging out from the first one, the system will automatically deactivate your profile on the first terminal.

  • Page 41: Message Waiting Indicator

    Override (Intrude) When you dial a number whose owner has enabled the Make Busy feature, your 5560 IPT displays a message indicating that the called line is busy. You have the option to override this setting.

  • Page 42: Tag Call

    Mitel 5560 IPT User Guide Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your System Administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities.

Table of Contents