Mitel IP CONSOLE 5550 Quick Start Manual

Command Summary
Menu Command = Console keypad key
Account Codes
Dial Account Code Access Code
Answer Call ANSWER (First Call Waiting)
Call Forward — Cancel on Extension Program > Cancel Station CFWD or Cancel Station CFFM
Call Forward — Cancel on All Extensions Program Cancel All CFWD
>
+ +
Call Park
Put call on Hold PAGER
Clear All Extension Features Program Cancel Station Feature
>
Conference Call — Setup With 2 parties connected to the console, select
+
Conference Call — Add more parties Dial number [Conference]
Day/Night Service
Select Day, Night Service 1 or Night Service 2 from
DND — Set/Cancel Program Set Station DND
>
DND — Cancel on all Extensions Program Cancel All DND
>
Handset/Headset - Enable/Disable Plug handset/headset into
Hold — Place HOLD
+
Hold — Retrieve
RETRIEVE dial the position number of the call (1-6)
Last Number Redial
Dial Last Number Redial code
Make Internal Call OR
Dial number use Phone Book
+
Make External Call Dial prefix (e.g. 9) telephone number
+
Message Waiting — Set/Cancel MESSAGE [Set MSG Waiting]
+
Message Waiting — Check Status MESSAGE [Check MSG Waiting]
Microphone Mute
Press the button above the
Operator Absent/Present
Select Operator Absent or Operator Present from
[Override]
Override (Interrupt Busy Extension) (Following Override, press RELEASE to disconnect busy extension or CANCEL to reconnect to Source)
+
Paging PAGER Dial zone code (if required)
+
Phone Book PHONE BOOK
Type entry
Recalls - Answering OR [Recall]
ANSWER
Recover Last Call
RECOVER immediately after releasing the call
On
Ringer Mute Select Ringer or Ringer
Serial Call — Setup While connected to requesting party,
Serial Call — Extend When requesting party recalls, ANSWER Dial extension number
Serial Call — End After transferring the requesting party to the last extension,
Tone Signaling
While on a call, press TONES
+
Select Trunk Groups OR Digits Dialed
Traffic Monitoring (Trunk Status) TRUNK STATUS
+
Transfer Call Dial destination number RELEASE
+
Transfer Recall to Voicemail Answer the Recall VOICEMAIL
Volume — Handset/Headset
While on a call, press key on keypad
Volume — Ringer
While console is ringing, press
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[Fn] = Console Softkey = Computer keyboard key
+ + +
dial Account Code press # continue dialing
OR [F1] [F7]
to (Selective Answer)
+ +
Enter extension number Click
+
Yes
Click
+
Dial zone code (if required) Announce Call Park Retrieve code and Hold position number
+ + +
Yes Quit
Enter extension number Click Click
[Conference]
after the called party answers
+ +
Cancel Station DND
or Enter extension number Click
+
Yes
Click
+
keypad Select Using Handset or Using Headset from
+ +
OR [Clear MSG Waiting ] Dial extension number CANCEL
+ +
CANCEL
Dial extension number
key on the console keypad
+ +
Announce CANCEL to end page
+ + +
[Search] [Call]
(if necessary, press to select entry to call selected entry
Off
from
+ +
[Set Serial Call] Dial extension number RELEASE
+
RELEASE
[Cancel Serial]
+
Dial digits. Press TONES again to turn off tone signaling.
+
[Search]
+
OR
Wait for answer RELEASE
key on keypad
M I T E L N E T W O R K M I T E L N E T W O R K S
5550
IP Console
Call Handling
Answering a Call
+
Yes Click Quit
• Lift the handset.
• Press ANSWER on the keypad
OR
• Press the [F1] to [F7] softkey to answer a specific call.
MULTIPLE INCOMING CALLS
The Call Waiting indicators (
Yes
are waiting. You must transfer or disconnect the current call, or put it on
hold, before answering a new call.
Note: Pressing ANSWER automatically transfers the current call
to the dialed destination and answers the first call in the call-waiting
queue.
Transferring a Call
• Dial the destination number.
OR RELEASE
• Press RELEASE on the keypad to complete the transfer
and disconnect the call from the console.
Correcting a Misdialed Number
• Press CANCEL on the keypad, and then redial the number.
Recovering the Last Call
You can recover a call you transferred to an extension by mistake.
• Press RECOVER immediately after completing the transfer.
Putting Calls On Hold
• Inform the caller that you are placing him or her on hold.
• Press HOLD on the keypad.
Retrieving Held Calls
• Press RETRIEVE and then dial the position number of the
call (1-6) you want to retrieve.
51002231 Rev. C
Quick Start Guide
Handling Recalls
Calls transferred to an extension but not answered within a specified time
return to the console.
To answer a recall:
• Press the [Recall] softkey.
OR
• Press ANSWER on the keypad.
You are now connected and may ask if the caller wants to continue
) on the screen tell you additional calls
waiting or wants you to ring another extension.
• Depending on what the caller wants, you have several options at this point:
– Press the [Redial DEST] softkey if the caller wants to continue
waiting.
– Dial another extension.
– Press RELEASE on the keypad to disconnect the call.
TRANSFERRING RECALLS TO VOICEMAIL
When a call you transferred to an unanswered extension recalls, you can
press VOICEMAIL on the keypad to transfer the caller to the extension's
voice mailbox.
Setting up a Conference Call
To set up a conference call:
• With the two parties connected to the console - one in the Source area
and the other in the Destination area - press the [Conference] softkey.
To split a conference to speak privately to either caller:
• Press either the [Source] or [Destination] softkey.
To add more parties to a conference:
• Dial the number of the next party.
• Press the [Conference] softkey.
If the line is busy or unanswered or the person is unavailable:
• Press CANCEL on the keypad to reconnect to the conference. You
may continue dialing to add more parties to the conference.
To release the console from the conference:
• Press RELEASE on the keypad.
Once you release the conference, you cannot re-enter it.