Mitel 5560 IPT User Manual
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Mitel 5560 IPT User Manual

Mitel 5560 IPT User Manual

Ipt release 1.0
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User Guide – Release 1.0

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Summary of Contents for Mitel 5560 IPT

  • Page 1 User Guide – Release 1.0...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    USING YOUR DEFAULT WINDOWS AND KEYS ..........7 Getting Started with 5560 IPT..................7 For Users on Resilient 3300 ICP Systems ..............8 USING YOUR 5560 IPT APPLICATIONS ............9 Using the Settings Application ..................9 Getting Help......................... 10 CUSTOMIZING YOUR 5560 IPT ................ 11 Specify User Information .....................
  • Page 4 Mitel 5560 IPT User Guide Clear Programming from a Key ................... 17 USING THE PEOPLE APPLICATION..............18 Setting Up Your Contact List ..................18 Editing information in your contact list ................. 18 USING THE CALL INFO APPLICATION ............18 USING THE CALL FORWARDING APPLICATION........... 19 Program Call Forward Profiles ....................19...
  • Page 5 Mitel 5560 IPT User Guide Callback ........................27 Call History ........................28 Call Park ........................28 Call Pickup........................29 Campon ........................29 Direct Paging ....................... 30 Do Not Disturb ......................30 Emergency Calls......................30 Group Listen ........................ 31 Group Paging / Meet Me Answer................. 31 Headset Operation.......................

  • Page 7: About Your 5560 Ipt

    Mitel 5560 IPT User Guide ABOUT YOUR 5560 IPT The Mitel 5560 IPT® is a full-feature, dual port, enterprise-class financial trading device that provides voice communication over an IP network. Engineered specifically for the high call volumes of trading environments, the 5560 IPT features: •...
  • Page 8 Cancel: use to end a call and return to the dial tone. 6) Navigation Page Keys Use to display additional pages of information. The 5560 IPT has for the Right Side and three page navigation keys for each display: Back, Next, and Home.

  • Page 9: Ring/Message Indicators

    Prime Line key. 12) Handsets You can connect one or two handsets to the 5560 IPT. If desired, you can replace one or both handsets with a telephony headset. For more information about audio device connectivity, refer to the 5560 IPT Installation Guide.

  • Page 10: Tips For Your Comfort And Safety

    Adjust the viewing angle The stand built into your 5560 IPT tilts to give you a better view of the keys. Refer to Figure 2. To tilt your 5560 IPT for better viewing: With the front of the 5560 IPT facing away from you, locate the adjustment handles on either side of the terminal stand and push them away from you to loosen.

  • Page 11: Switching Audio Modes

    Audio mode is automatically determined by the number of handsets/headsets attach ed to the 5560 IPT. The following table explains how your 5560 IPT behaves and how you can use it in each audio mode. 5560 IPT Audio Mode Behavior and Use Feature...

  • Page 12: Switching Between Audio Paths In Dual Audio Mode

    • You can perform all the procedures in this guide on either t he left or right side independently. Program each side of the 5560 IPT independently, and dial from each side. • To avoid confusion, this guide does not specify whether you should use the right or left...

  • Page 13: Using Your Default Windows And Keys

    Using Your 5560 IPT Applications on page 9. You program the left and right sides of your 5560 IPT separately, which means you may do all programming procedures described in this section on one and then the other side of the 5560 IPT.

  • Page 14: For Users On Resilient 3300 Icp Systems

    For Users on Resilient 3300 ICP Systems If during a call, you hear a beep repeated every 20 seconds it means that your 5560 IPT is switching to a secondary 3300 ICP system. After the call is cleared, the 5560 IPT switches over to the secondary ICP.

  • Page 15: Using Your 5560 Ipt Applications

    See Using the Settings Application on page 9 for more information. • Help: Use the Help application to launch 5560 IPT Quick Help. See Getting Help on page 10 for more information. •...

  • Page 16: Getting Help

    • Go to URL: This application is not supported in Release 1.0. • About 5560 IPT: to display information about the software release. Getting Help To access the 5560 IPT help system: 1. Press the Left or Right key and then press the Menu fixed function key.

  • Page 17: Customizing Your 5560 Ipt

    Note: The System Administrator can invoke a Lock to Factory default option on a per-5560 IPT basis. When this is in effect, the following settings are set by the system administrator and you...

  • Page 18: Specify Display Brightness And Contrast

    Note: Press Cancel at any time to exit this application without making any changes. Specify Audio Feedback Options The error beep volume in the 5560 IPT is related to the volume of the speaker. You can set the beep volume using this procedure; however, adjusting the speaker volume also affects the beep volume.

  • Page 19: Specify Text Size

    Small Text setting. Specify Call Notification Behavior To specify that the default 5560 IPT window automatically displays when you are making or receiving calls: 1. Press the Left or Right key and then press the Menu fixed function key.

  • Page 20: Adjust Ringer

    • Press Vol + or Vol -. Note: If the 5560 IPT is in talk state, this action adjusts the volume of the handset, headset or speaker. If the 5560 IPT is idle, this action adjusts the contrast. Enable a Screen Saver You can program your screen saver to turn on after a specific time period of inactivity on your 5560 IPT.

  • Page 21: Programing Features On Your Keys

    Mitel 5560 IPT User Guide PROGRAMING FEATURES ON YOUR KEYS Tips for Programming Features You can assign Features (like "Speed Call"), or Applications (like "People") to the programmable keys on your terminal. Program the keys on left and right sides individually, as key programming is unique to each side.

  • Page 22: Program Feature Keys Using The Settings Application

    Help • Call Info Program Feature Keys Using the Settings Application To program a 5560 IPT feature key: 1. Press the Left or Right key and then press the Menu fixed function key. 2. Press Settings. 3. Press Programmable Keys.

  • Page 23: To Program Speed Call

    Mitel 5560 IPT User Guide To program Speed Call: 1. Press the Left or Right key and then press the Menu fixed function key. 2. Press Settings. 3. Press Programmable Keys. 4. Press the key you wish to program. If you want to reprogram an existing key, select the key and press Clear Key.

  • Page 24: Using The People Application

    Mitel 5560 IPT User Guide Using the People Application Use the People application to set up your contact list. Customize both left and right contact lists individually, as the lists are unique to each display. Setting Up Your Contact List You can add a name to your contact list by entering it directly using the People application or by copying a number from the Call Info window.

  • Page 25: Using The Call Forwarding Application

    Using the Call Forwarding Application The Call Forwarding application lets you set up profiles to redirect incoming calls to an alternate number when your 5560 IPT is busy, when you're not answering, or all the time. Program Call Forward Profiles You can create multiple Call Forwarding profiles that identify where to send your incoming calls.

  • Page 26: Activate Call Forwarding Profile

    Mitel 5560 IPT User Guide 8. Press Save. The edit window closes. This profile is saved but it is not activated. To activate this profile, see Activate Call Forward. Note: Press Cancel at any time to exit this application without making any changes.

  • Page 27: Making And Answering Calls

    Mitel 5560 IPT User Guide MAKING AND ANSWERING CALLS You can make a call using one of the following methods: • Dial the number using the keypad. • Press a key that is programmed as a Private Line key. •...

  • Page 28: Phone Book

    Mitel 5560 IPT User Guide Phone Book To use Phone Book: 1. Press Phone Book. 2. Enter the name of the desired party, as follows: 3. For each letter in the name, press the appropriate key on the terminal dialpad until the letter is shown in the display.

  • Page 29: End A Call

    The Speaker fixed function key turns Handsfree on and off. You can have one active call on the speaker at one time. If the 5560 IPT is in dual audio mode, you can also have an active handset or headset call on the other audio path simultaneously.

  • Page 30: Auto-Answer

    Press Speaker, then press Left or Right to return the call on that audio path to Speaker. Auto-Answer When the Auto-Answer feature is active, incoming calls ring briefly, and then the 5560 IPT answers the call in Handsfree mode. You can continue the call handsfree or use the handset. To enable or disable Auto-Answer: •...

  • Page 31: Call Handling

    • Press Hold. Note: You can only retrieve a call from hold when the 5560 IPT is idle. To retrieve a call from Hold, do one of the following: • Press the flashing line key or Float key.

  • Page 32: Conference Split

    Mitel 5560 IPT User Guide 5. Press Trans/Conf. To leave a Conference: • Do one of the following: • Press Release Me. • Press Release. • Press Cancel. Conference Split To Split a Conference and speak privately with the original party: •...

  • Page 33: Using Other Features

    Mitel 5560 IPT User Guide USING OTHER FEATURES How you use features on your 5560 IPT depends on whether your 5560 IPT is in single or dual audio mode. In single audio mode, perform any of the following procedures on either Left or Right display and use either handset (or headset).

  • Page 34: Call History

    Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. When enabled on your 5560 IPT by your system administrator, it functions automatically. To display the call history, and view call detail: 1.

  • Page 35: Call Pickup

    Mitel 5560 IPT User Guide the park destination and parking spot index (if applicable). Example: PARKED@ 1234 @ 2. Dial the directory number on which to park the call (not required if the number is programmed to the Call Park feature key).

  • Page 36: Direct Paging

    911 or equivalent service availability in your area. EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED Note: This procedure is applicable only when the 5560 IPT has been properly registered with the 3300 ICP. To make an Emergency Call if Emergency Call Routing is programmed: 1.

  • Page 37: Group Listen

    Mitel 5560 IPT User Guide Group Listen With Group Listen, you can carry on a conversation using the handset or headset while allowing others nearby to listen to the person at the far end over the handsfree speaker. The handsfree microphone is disabled in Group Listen mode.

  • Page 38: Headset Operation

    3. Press Logout again to confirm. Note: Your profile can only be active on one side of one 5560 IPT at a time. If you log in from another 5560 IPT without logging out from the first one, the system will automatically deactivate...

  • Page 39: Hot Desk Remote Logout

    Mitel 5560 IPT User Guide Hot Desk Remote Logout A user who has forgotten to log out of a Hot Desking 5560 IPT can be logged out from a device that is configured to allow Hot Desk Remote Logout. Note: This feature must be enabled by your System Administrator via Class of Service option.

  • Page 40: Messaging - Advisory

    Mitel 5560 IPT User Guide Messaging - Advisory Advisory Messaging enables you to select a notice that appears on your 5560 IPT display to inform people visiting your desk of your whereabouts. Select from a variety of advisory messages, including "On vacation", "In a meeting", or "Out to Lunch".

  • Page 41: Music

    Mitel 5560 IPT User Guide Music To turn Music on and off when the 5560 IPT is idle, do one of the following: • To turn music on, press the key that you have programmed as Music. • To turn music off, press the key that you have programmed as Music.

  • Page 42: Ringer Adjust

    • Press Confirm. Ringer Adjust Adjusting ringer volume and pitch while the 5560 IPT is idle requires you to program a Superkey feature key. To adjust the Ringer Volume while the 5560 IPT is idle: 1. Press Left or Right to select the display to which you wish the changes to apply.

  • Page 43: Speed Call

    Mitel 5560 IPT User Guide Speed Call Speed Call is an application that allows you to program and dial specific phone numbers with one key press. For more information about programming Speed Call keys, see Program Feature Keys Using the Settings Application on page 16.

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