Troubleshooting - Schlage SENSE User Manual

TROUBLESHOOTING

Problem
I forgot my
Programming
Code.*
I need to delete an
access code that I
don't remember.*
Cannot add a new
access code.*
Cannot delete an
access code. *
Cannot change
Programming
Code.*
Cannot delete all
access codes.*
Access code does
not unlock lock.
12
Sounds Lights
— —
— —
— Yellow
dot
flashing
2 beeps 2 Red
— Yellow
dot
flashing
2 beeps
2 Red
— Yellow
dot
flashing
2 beeps
2 Red
— Yellow
dot
flashing
1 beep
1 Red
Solution
Check the front of this guide or the
back of the Alarm Assembly for
default Programming Code.
If needed, restore lock to factory
settings. See Factory Default Reset
on page 14.
Delete all access codes. Then add all
needed access codes back into the
lock. See Delete ALL Access Codes
on page 8.
1 was not pressed after entering
Programming Mode.
30 access codes already exist. Delete
an access code before adding a new
one. See Deleting Access Codes on
page 8.
Second access code entry did not
match first access code entry.
The new access code matches
the first 4 - 6 digits of the existing
Programming Code.
2 was not pressed after entering
Programming Mode.
First access code entered did not
match any current access code.
Second access code entered did not
match first access code entered.
3 was not pressed after entering
Programming Mode.
Second Programming Code entered
did not match first Programming
Code entered.
First 4 - 6 digits of new Programming
Code match an existing access code.
6 was not pressed after entering
Programming Mode.
The 2nd Programming Code entered
was not valid.
Access code entered is not a valid
access code.