Schlage SENSE User Manual page 13

Problem
Backlighting does
not come on when
Outside Schlage
button is pressed
and access code
cannot be entered.
After entering an
access code to
unlock the lock,
the yellow dot is
flashing and there
is a delay before
unlock.
Inside Schlage
Button is flashing
but no alarm is
sounding.
when
3 Red
Outside Schlage
Button is pressed.
Pressing Outside
Schlage button
when deadbolt is
unlocked does not
cause deadbolt to
relock.
Deadbolt will not
extend or retract as
expected.
Deadbolt requires
two attempts to
lock or unlock.
The bolt was
operating smoothly,
but now is not.
* These features are not available using manual programming if your lock has been
paired using the Schlage Sense mobile application.
Sounds Lights
— —
Several Outside
beeps yellow
dot
flashing
— Inside
Schlage
Button
flashes
every 5
seconds
—
3 Red
— —
1 long
1 Red
beep
—
Green
— —
Solution
Batteries are completely dead and
no electronic operations are possible.
See Replacing the Batteries on page
6.
The battery tray is not connected.
The cable that runs through the door
is not connected. Remove the Alarm
Assembly and check the connection.
See Step 8 of the Touchscreen
Deadbolt with Alarm Installation
Instructions for help.
Battery is low and should be replaced.
See Replacing the Batteries on page
6.
Battery is critical and must be
replaced. See Replacing the
Batteries on page 6.
The 1-Touch Locking feature is not
enabled. See lock settings in Schlage
Sense app.
If you do not want to enable Lock &
Leave, then enter a valid access code
to lock the door.
Adjust bolt/frame alignment. Browse
to answers.schlage.com for help.
Deadbolt/frame alignment is
marginal. Adjust door/frame for
best operation. Browse to answers.
schlage.com for help.
The bolt has become soiled. Clean
with mild detergent and warm water.
The strike has become worn. Flip
the strike over for continued smooth
operation.
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