Yealink SIP-T41P Configuration Manual
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Yealink SIP-T41P Configuration Manual

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  • Page 2 Copyright © 2015 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2015 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

  • Page 5: About This Guide

    Call Park, Call Pickup, Call Jump, Intercom/PTT and Enhanced Monitor Extension over an IP network. The purpose of this guide is to serve as a basic guidance for configuring Yealink SIP IP phones, including: Yealink T2 Series: T23P/G, T21(P) E2 ...
  • Page 6 Yealink IP Phones Configuring Guide...

  • Page 7: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ......................... v Table of Contents ..............vii Getting Started ................. 1 Phone Installation ......................... 1 Phone Initialization ....................... 2 Phone Status ......................... 2 Configuring your Phone ............5 Phone User Interface ......................5 CommPortal Phone Configurator ..................
  • Page 8 Yealink IP Phones Configuring Guide Live Dialpad ........................41 Using Your Phone ..............43 Basic Call Features ......................43 Place a Call using a Second Line ................. 43 Do Not Disturb ......................... 43 Call Transfer ........................47 Conference Call ......................48 Call Park ...........................

  • Page 9: Getting Started

    Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP IP phone. Topics include: Phone Installation  Phone Initialization  Phone Status  If you require additional information or assistance with your new phone, contact your system administrator.

  • Page 10: Phone Status

    Yealink IP Phones Configuring Guide To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power switch/hub is provided, you don’t need to connect the phone to the power adapter.
  • Page 11 Getting Started Press to scroll through the list and view the specific information.
  • Page 12 Yealink IP Phones Configuring Guide...

  • Page 13: Configuring Your Phone

    Configuring your Phone This guide describes how to configure Yealink SIP IP phones via the following ways: Phone User Interface  CommPortal Phone Configurator  The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.
  • Page 14 Yealink IP Phones Configuring Guide The CommPortal Phone Configurator is an online graphical user interface for the Metaview SIP provisioning server. Administrators and end users can configure the features for the IP phones using a simple and intuitive interface. For more information, refer to: www.metaswitch.com.

  • Page 15: Downloading Configuration Files

    The following takes HTTP digest authentication method as an example to introduce phone deployment. Yealink IP phones support many ways to obtain the provisioning server address (e.g., by detecting DHCP options 66/contacting Redirection & Provisioning Server (RPS)/manual settings).
  • Page 16 Yealink IP Phones Configuring Guide To trigger auto provisioning via powered on: After powered on, the LCD screen will be displayed as below: Press the Login soft key to enter the Auto Provision screen. Enter the user name (e.g., 9702981673) and account password in the User name and Password field respectively.
  • Page 17 Downloading Configuration Files The LCD screen will be displayed as below: Press the Login soft key to enter the Auto Provision screen. Enter the user name (e.g., 9702981673) and account password in the User name and Password field respectively. Press the OK soft key. The phone will reboot.
  • Page 18 Yealink IP Phones Configuring Guide To trigger auto provisioning via zero touch: Press the zero touch key when the phone is idle. The LCD screen prompts “Update now? 5s”. Press the OK soft key. Press the Next soft key. Configure the provisioning authentication user name and password in the Auto Provision screen.

  • Page 19: Customizing Your Phone

    Customizing Your Phone If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses. If your phone can not contact a DHCP server for any reason, you need to configure a static IP address.
  • Page 20 Yealink IP Phones Configuring Guide Enter the desired values in the Static IP Address, Subnet Mask, Gateway, Primary DNS and Secondary DNS fields respectively. Press the Save soft key to accept the change. Perform auto provisioning on the phone to download above configurations. For...
  • Page 21 Customizing Your Phone Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files on page 7. Note Wrong network settings may result in inaccessibility of your phone and may also have an impact on your network performance.

  • Page 22: Sip Session Timer

    Yealink IP Phones Configuring Guide Enter the desired values in the SIP Server Address field. Contact your system administrator for more information. You can repeat steps 2 to 7 to register more accounts. Click Save changes to accept the change.
  • Page 23 Customizing Your Phone Timer T1 Timer T1 is an estimate of the Round Trip Time (RTT) of transactions between a SIP client and SIP server. Timer T2 Timer T2 represents the maximum retransmitting time of any SIP request message. The re-transmitting and doubling of T1 will continue until the retransmitting time reaches the T2 value.

  • Page 24: Time & Date

    Yealink IP Phones Configuring Guide Click Save changes to accept the change. Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files on page 7. The time and date are displayed on the LCD screen when the phone is idle. You can configure the phone to obtain the time and date from the Network Time Protocol (NTP) server automatically, or configure the date and time manually.
  • Page 25 Customizing Your Phone For hour: 0=0am, 1=1am,…, 23=11pm.  Select DST By Week from the Fixed Type field. Enter the start time in the Start Date field. Enter the end time in the End Date field. Value format is: Month/ Day of Week/ Day of Week Last in Month/ Hour of Day.
  • Page 26 Yealink IP Phones Configuring Guide Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files on page 7. Note Please refer to Appendix A - Time Zones for the list of available time zones on the IP phone.

  • Page 27: Directory

    Customizing Your Phone Date Format Example (2015-03-24) DD-MMM-YY 24-Mar-15 YYYY-MM-DD 2015-03-24 DD/MM/YYYY 24/03/2015 MM/DD/YY 03/24/15 DD MMM YYYY 24 Mar 2015 WWW DD MMM Tue 24 Mar This section provides the operating instructions for managing contacts. Topics include: Directory  Remote Phone Book ...
  • Page 28 For more information on the LDAP , refer to Administrator Guide . For more information on the Network Contacts and Network Call Yealink SIP Phones Integrated with Metaswitch CommPortal Phone List, refer to Applications User Guide. You can add new contacts to the local directory, search for a contact, or simply dial a contact number from the remote phone book.

  • Page 29: Remote Phone Book

    Customizing Your Phone Enter the access URL in the Remote Phonebook URL N field. Enter the name in the Display Item Name N field. Click Save changes to accept the change. Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files...
  • Page 30 Yealink IP Phones Configuring Guide Enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen. You can place a call from the result list.
  • Page 31 Customizing Your Phone You can download the business group contacts for SIP-T23G and T21(P) E2 IP phones only. If you enable this feature, the phone can download the business group contacts to the remote phone book 1. If you have configured a remote phone book 1 on the phone, its contacts will be overwritten by the business group contacts after downloading.

  • Page 32: Search Source List In Dialing

    Yealink IP Phones Configuring Guide The phone then connects to the business group contacts and proceeds to load it. The business group contacts are displayed on the LCD screen. Press the Back soft key to back to the previous interface.

  • Page 33: Line Keys

    For more information on the LDAP , refer to Administrator Guide For more information on the Network Contacts and Network Call Yealink SIP Phones Integrated with Metaswitch CommPortal Phone List, refer to Applications User Guide You can assign predefined functionalities to line keys. You can also define a label for a line key feature which will appear on the LCD screen.
  • Page 34 Yealink IP Phones Configuring Guide the monitored status when line keys are assigned with particular features, such as Enhanced Monitor Extension. To assign functionality to a line key via CommPortal phone configurator: Click on Programmable Keys - Line Key->Key X.
  • Page 35 Customizing Your Phone Last Caller ID Erasure  LDAP  Line Identity  Multicast Paging  Paging List  Park Call  Prefix  Private Call Hold  Retrieved Parked Call  Speed Dial  Trace Call  Transfer  VoiceMail ...
  • Page 36 Yealink IP Phones Configuring Guide Automatic Call Back This feature allows the user, after making a call and experiencing a busy signal, to queue a callback request when that line is free. Soft key action (Automatic Call Back) Dependencies: Line (the account this feature will be applied to)
  • Page 37 Customizing Your Phone Label (key label displayed on the LCD screen) Usage: Press the DSS key on your phone when the target phone number receives an incoming call. The call is then answered on your phone. Group Pickup You can use this key feature to answer incoming calls in a group that is associated with their own group.
  • Page 38 Yealink IP Phones Configuring Guide Park Call You can use this key feature to park an active call to an available orbit by pressing the park call key on the phone. For more information, refer to Park Call on page 50.
  • Page 39 Customizing Your Phone Label (key label displayed on the LCD screen) Forward You can use this key feature to forward an incoming call to someone else. Dependencies: Soft key action (forward) Number (the number you want to forward to) Label (key label displayed on the LCD screen) Usage: Press the DSS key to forward an incoming call to the number specified in the Number field.
  • Page 40 Yealink IP Phones Configuring Guide Line (the account this feature will be applied to) Number (t he target extension number Label (key label displayed on the LCD screen) Usage: Press the DSS key to automatically connect with a preconfigured target extension...
  • Page 41 Customizing Your Phone Line Identity You can use this key feature to announce the full Directory Number of the line back to the caller. Soft key action (Line Identity) Dependencies: Line (the account this feature will be applied to) Access code (the Line Identity access code) Label (key label displayed on the LCD screen) Usage: Press the DSS key when the phone is idle, the full Directory Number of your line will be announced back.
  • Page 42 Yealink IP Phones Configuring Guide the hold party to retrieve the held call. Soft key action (private call hold) Dependencies: Label (key label displayed on the LCD screen) Usage: Press the DSS key to place the active call on private hold.
  • Page 43 Customizing Your Phone semi-attended transfer. When the transfer mode on DSS key is New Call, press the DSS key to place a new  call to the number specified in the Value field. Transfer mode via DSS key is configurable via CommPortal phone configurator at the Note path Features->Transfer->Transfer Mode Via Dsskey.

  • Page 44: Expansion Module

    Label (key label displayed on the LCD screen) Network Contacts You can use this key feature to quickly access network contacts. For more information, Yealink SIP Phones Integrated with Metaswitch CommPortal Phone Applications refer to User Guide Soft key action (Log Out)

  • Page 45: Keypad Lock

    Customizing Your Phone Note Expansion module is only applicable to T46G IP phones. You can lock your phone temporarily when you are not using it. This feature helps to protect your phone from unauthorized use. Note Keypad lock feature is not applicable to SIP-T48G IP phones. Keypad lock consists of the following: Menu Key: ...
  • Page 46 Yealink IP Phones Configuring Guide Select the desired type from the KeyPad Lock Type field. Enter the unlock PIN in the Phone Unlock PIN field. Enter the desired interval of automatic phone lock in the Lock Time Out field. The default timeout is 0. It means the phone will not be automatically locked. You need to long press to lock it immediately when the phone is idle.
  • Page 47 Customizing Your Phone You can configure one or more dial-now rules on your phone. When the dialed number matches the dial-now string, the number will be dialed out automatically. Basic expression syntaxes you need to know: Syntax Description The dot "." can be used as a placeholder or multiple placeholders for any character.

  • Page 48: Dial-Now

    Yealink IP Phones Configuring Guide If you select Current Lines, the dial-now rule will only apply to current account. Click Save changes to accept the change. Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning refer to...

  • Page 49: Live Dialpad

    Customizing Your Phone more information on how to perform auto provisioning, refer to Downloading Configuration Files on page 7. You can enable live dialpad for the SIP IP phone, which enables the IP phone to automatically dial out any number entered by user without pressing the send key. You can also configure a delay time, where the phone will dial out the phone number automatically after the designated period of time.
  • Page 50 Yealink IP Phones Configuring Guide...

  • Page 51: Using Your Phone

    Using Your Phone The SIP IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call. Most features on the phones are intuitive.
  • Page 52 Yealink IP Phones Configuring Guide Phone: DND is effective for the phone system.  Custom: DND can be configured for each or all accounts  To configure the DND mode via web user interface: Click on Features->Forward & DND. Select the desired DND mode from the DND Mode field.
  • Page 53 Using Your Phone If you activate DND for the default account, the associated line icon will change , and the icon will appear on the status bar. If you activate DND for the non-default account, only the icon will appear on the status bar.
  • Page 54 Yealink IP Phones Configuring Guide Mark the desired radio box in the DND Key Synchronization field. Click Save changes to accept the change. Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to...
  • Page 55 Using Your Phone You can transfer a call to another party in one of three ways: Blind Transfer: Transfer a call directly to another party without consulting.  Semi-Attended Transfer: Transfer a call when the target phone is ringing.  Attended Transfer: Transfer a call with prior consulting.
  • Page 56 Yealink IP Phones Configuring Guide You can set up a conference call with other two parties. It supports up to 3 parties (including yourself) in a conference call. To set up a conference call: Place a call to the first party.
  • Page 57 Using Your Phone Transfer On Conference Hang up Transfer On Conference Hang up feature enables the IP phone to transfer the local conference call to the other two parties after the conference initiator drops the conference call. To configure the transfer on conference hang up feature via the CommPortal phone configurator: Click on Features->Transfer.
  • Page 58 Yealink IP Phones Configuring Guide To configure a park call key via the CommPortal phone configurator: Click on Programmable Keys - Line Key->Key X. Select Park Call from the Soft key action field. Select the desired line to apply this feature from the Line field.
  • Page 59 Using Your Phone To configure a retrieve parked call key via the CommPortal phone configurator: Click on Programmable Keys - Line Key->Key X. Select Retrieve Parked Call from the Soft key action field. Select the desired line to apply this feature from the Line field. Enter the access code for retrieving parked call in the Access Code field.
  • Page 60 Yealink IP Phones Configuring Guide The system establishes call between phone C and B. Note If the parked call is not retrieved within a period of time assigned by the system, the phone performing call park will receive a call back.

  • Page 61: Enhanced Monitor Extension

    Using Your Phone When the target phone number receives an incoming call, you can press the directed pickup key to answer the call on your phone. To pick up a call directly: When the target number (e.g., 9702981675) receives an incoming call, you can dial the directed pickup code followed by the target number (e.g., *129702981675) to pick up the call or press the directed pickup key (if configured) to pick up the parked call directly.

  • Page 62: Multicast Paging

    Yealink IP Phones Configuring Guide Multicast Paging  DTMF  Call Jump  If you require additional information or assistance with your new phone, contact your system administrator. You can use enhanced monitor extension feature to monitor a specific line for status changes on the phone.
  • Page 63 Using Your Phone Enter the string that will appear on the LCD screen in the Label field. Click Save changes to accept the change. Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files on page 7.
  • Page 64 Yealink IP Phones Configuring Guide Configuration Files on page 7. Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. You can short press the Intercom/PTT key to automatically connect with a preconfigured target extension for outgoing intercom calls, and the target extension will automatically answer incoming intercom calls by default.
  • Page 65 Using Your Phone more information on how to perform auto provisioning, refer to Downloading Configuration Files on page 7. To configure an Intercom/PTT key via CommPortal phone configurator: Click on Programmable Keys - Line Key->Key X. Select Intercom/PTT from the Soft key action field. Select the desired line to apply this feature from the Line field.
  • Page 66 Yealink IP Phones Configuring Guide Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone will automatically answer an incoming intercom call. If Accept Intercom is disabled, the phone will reject incoming intercom calls and send a busy message to the caller.
  • Page 67 Using Your Phone Mark the desired radio box in the Intercom Barge field. Click Save changes to accept the change. Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files on page 7.
  • Page 68 Yealink IP Phones Configuring Guide To configure a multicast paging key via the CommPortal phone configurator: Click on Programmable Keys - Line Key->Key X. Select Multicast Paging from the Soft key action field. Enter the multicast IP address (e.g., 224.5.6.20:10008) in the IP address field.
  • Page 69 Using Your Phone Enter the multicast IP port number (e.g., 10008) in the Port field. Repeat the step 2-4, you can add more paging groups. Click Save changes to accept the change. Perform auto provisioning on the phone to download above configurations. For more information on how to perform auto provisioning, refer to Downloading Configuration Files...
  • Page 70 Yealink IP Phones Configuring Guide How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via CommPortal phone Configurator. Priority Paging Group The priority paging group defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically.
  • Page 71 Using Your Phone To configure priority paging group and paging priority enable features via web user interface: Click on Paging Groups->Setting. Mark the desired radio box in the Paging Priority Enable field. Select the desired value from the pull-down list of Priority Paging Group. Click Save changes to accept the change.
  • Page 72 Yealink IP Phones Configuring Guide To end the multicast RTP session, press the multicast paging key again or press the EndCall soft key. Note Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.
  • Page 73 Using Your Phone 1209 Hz 1336 Hz 1447 Hz 1633 Hz 852 Hz 941 Hz Three methods of transmitting DTMF digits on SIP calls: RFC 2833 -- DTMF digits are transmitted by RTP Events compliant to RFC 2833.  INBAND -- DTMF digits are transmitted in the voice band. ...
  • Page 74 Yealink IP Phones Configuring Guide The default value is RFC2833. If SIP INFO or AUTO or SIP INFO is selected, select the desired value from the pull-down list of DTMF Info Type. Enter the desired value in the DTMF Payload Type (96~127) field to configure the RFC 2833 payload type.
  • Page 75 Using Your Phone To transfer active call to an alternate extension: If C needs to consult A and B frequently, A can dial *95 to jump the call to B during a call with C, then C can continue consulting B. Before B answers the call, A and C will stay connected.
  • Page 76 Yealink IP Phones Configuring Guide...

  • Page 77: Resetting The Phone

    Resetting the phone Reset the phone to factory configurations after you have tried all troubleshooting suggestions but do not solve the problem. You need to note that all customized settings will be overwritten after reset. To reset the phone via phone user interface: Press Menu->Settings->Advanced Settings ->Reset to Factory.
  • Page 78 Yealink IP Phones Configuring Guide...

  • Page 79: Troubleshooting

    Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet.
  • Page 80 Yealink IP Phones Configuring Guide Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to  check whether the dial tone is present for one of the audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.
  • Page 81 Troubleshooting How to change the user name and password? To change the user password via CommPortal phone configurator: Click on Security->Phone Access. Enter the desired user name in the User Name field. Enter the new user password in the User Password field. Click Save changes to accept the change.
  • Page 82 Yealink IP Phones Configuring Guide...

  • Page 83: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstances liable to consequences or legal issues caused by such changes.
  • Page 84 Yealink IP Phones Configuring Guide Environmental Requirements Place the device at a well-ventilated place. Do not expose the device under  direct sunlight. Keep the device dry and free of dust.  Place the device on a stable and level platform.
  • Page 85 Regulatory Notices Cleaning Requirements Before cleaning the device, stop using it and disconnect it from the power  supply. Use a piece of soft, dry and anti-static cloth to clean the device.  Keep the power plug clean and dry. Using a dirty or wet power plug may ...
  • Page 86 Yealink IP Phones Configuring Guide...

  • Page 87: Appendix A - Time Zones

    Appendix A - Time Zones Time Zone Time Zone Name Match My Account Match My Account −11:00 Samoa −10:00 United States-Hawaii-Aleutian −10:00 United States-Alaska-Aleutian −09:00 United States-Alaska Time −09:30 French Polynesia −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00...
  • Page 88 Yealink IP Phones Configuring Guide Time Zone Time Zone Name +01:00 Czech Republic(Prague) +01:00 Denmark(Kopenhagen) +01:00 France(Paris) +01:00 Germany(Berlin) +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens)
  • Page 89 Appendix A - Time Zones Time Zone Time Zone Name +10:00 Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) +11:00 New Caledonia(Noumea) +11:30 Norfolk Island +12:00 New Zealand(Wellington, Auckland) +12:45 New Zealand(Chatham Islands) +13:00 Tonga(Nukualofa) +13:30 Chatham Islands +14:00 Kiribati...
  • Page 90 Yealink IP Phones Configuring Guide...

  • Page 91: Index

    Index Phone Initialization Phone Installation About This Guide Phone Status Account Registration Phone User Interface Appendix A - Time Zones Place a Call using a Second Line Basic Network Settings Multicast Paging CommPortal Phone Configurator Customizing Your Phone Outgoing Intercom/PTT Calls Conference Call Overview Call Transfer...

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