Yealink SIP-T41P User Manual
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Yealink SIP-T41P User Manual

Ultra-elegant gigabit ip phone
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  • Page 2 Copyright © 2014 YEALINK NETWORK TECHNOLOGY CO., LTD. Copyright © 2014 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink SIP-T41P IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

  • Page 5: About This Guide

    About This Guide Thank you for choosing the SIP-T41P IP Phone, an ultra-elegant IP Phone which is exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network.
  • Page 6 User Guide for the SIP-T41P IP Phone The following sections are new: BLF List on page  Call Completion on page  Major updates have occurred to the following sections: LED Instructions on page  Ring Tones on page ...
  • Page 7 About This Guide Call Forward on page  Troubleshooting on page ...
  • Page 8 User Guide for the SIP-T41P IP Phone viii...

  • Page 9: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ........................v Summary of Changes ...................... v Changes for Release 73, Guide Version 73.40 ............v Changes for Release 73, Guide Version 73.16 ............vi Changes for Release 72, Guide Version 72.2 ............. vi Changes for Release 72, Guide Version 72.1 .............
  • Page 10 User Guide for the SIP-T41P IP Phone Key as Send ........................ 23 Phone Lock ........................23 Audio Settings ........................ 26 Volume ......................... 26 Ring Tones ........................26 Ring Tones ........................27 Contact Management ....................28 Directory ........................28 Local Directory ......................30 Blacklist........................

  • Page 11: Table Of Contents

    Table of Contents Advanced Phone Features ............. 99 Busy Lamp Field (BLF)....................99 BLF List .......................... 101 Call Recording ......................103 Hot Desking ........................105 Intercom ........................106 Outgoing Intercom Calls ..................106 Incoming Intercom Calls ................... 107 Multicast Paging ......................108 Sending RTP Stream ....................
  • Page 12 User Guide for the SIP-T41P IP Phone...

  • Page 13: Overview

     LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T41P IP phone are the LCD screen and the keypad.
  • Page 14 User Guide for the SIP-T41P IP Phone Hardware component instructions of the SIP-T41P IP phone are: Item Description Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration ① LCD Screen •...
  • Page 15 Overview Icons appearing on the LCD screen are described in the following table: Icon Description Network is unavailable Registered successfully Register failed Registering Hands-free speakerphone mode Handset mode Headset mode Voice Mail Auto Answer Do Not Disturb Call Hold Call Mute Ringer volume is 0 Phone Lock Alphanumeric input mode...
  • Page 16 User Guide for the SIP-T41P IP Phone Icon Description Missed Calls Received Calls Placed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Power Indicator LED LED Status...

  • Page 17: Phone User Interface

    The above introduces the default LED status. The statuses of the power indicator LED and BLF key are configurable via web user interface. For more information, refer to Yealink_SIP-T4X_IP_Phones_Administrator_Guide Two ways to customize configurations of your SIP-T41P IP phone: The user interface on the IP phone. ...
  • Page 18 User Guide for the SIP-T41P IP Phone You can customize your phone by pressing the Menu soft key to access the phone user interface. The Advanced Settings option is only accessible to the administrator, and the default administrator password is “admin” (case-sensitive). For more information on...

  • Page 19: Advanced Phone Features

    Overview Options Phone User Interface Web User Interface --Account Registration √ --Dial Plan × --Emergency Number × --Live Dialpad × --Hotline √ Basic Call Features --Recent Call In Dialing × --Auto Answer √ --Auto Redial √ --Call Completion √ --Recall √...

  • Page 20: Documentations On

    --STUN Server √ Note The table above lists most of the feature options. Please refer to the relevant sections for more information. The following table shows documentations available for the SIP-T41P IP phone. Name Contents Where found Language Basic call features...

  • Page 21: Getting Started

    Getting Started This chapter provides the following basic installation instructions and information for obtaining the best performance with the SIP-T41P IP phone. Topics include: Packaging Contents  Phone Installation  Phone Initialization  Phone Status  Basic Network Settings ...
  • Page 22 Ethernet Cable  Quick Start Guide  Check the list before installation. If you find anything missing, contact your system administrator. The following items are optional accessories for your SIP-T41P IP phone. You need to purchase them separately if required.
  • Page 23 Getting Started Wall Mount Bracket  Power Adapter  Headset  Wireless Headset Adapter EHS36  If your phone is already installed, proceed to Phone Initialization on page 14. This section introduces how to install the phone: Attach the stand or the optional wall mount bracket Connect the handset and optional headset...
  • Page 24 User Guide for the SIP-T41P IP Phone Connect the network and power Attach the stand or the optional wall mount bracket Desk Mount Method Wall Mount Method (Optional) Note The wall mount bracket should be purchased separately. For more information on how to...

  • Page 25: Power Over Ethernet

    Connect the included or a standard Ethernet cable between the Internet port on the phone and the one on the wall or switch/hub device port. Power over Ethernet With the included or a regular Ethernet cable, the SIP-T41P IP phone can be powered from a PoE-compliant switch or hub.
  • Page 26 User Guide for the SIP-T41P IP Phone To connect the PoE: Connect the Ethernet cable between the Internet port on the phone and an available port on the in-line power switch/hub. Note If in-line power is provided, you don’t need to connect the phone to the power adapter.
  • Page 27 Getting Started Network status (e.g., IPv4 status, IP address mode and MAC address).  Phone status (e.g., device model, hardware version, firmware version, product ID  and device certificate status). Account status (e.g., register status of SIP accounts).  Note You can view device certificate status via phone user interface only.
  • Page 28 User Guide for the SIP-T41P IP Phone The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6 addresses.
  • Page 29 The SIP-T41P IP phone supports up to 6 accounts. If your phone is not registered, you may have to register it.
  • Page 30 User Guide for the SIP-T41P IP Phone If the phone has successfully started up, the idle LCD screen will be displayed as below. The idle screen displays the label of current account, time and date, and four soft keys.

  • Page 31: General Settings

    Customizing Your Phone You can customize your SIP-T41P IP phone by personally configuring certain settings, for example, time & date and ring tones. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers.

  • Page 32: Language

    User Guide for the SIP-T41P IP Phone Backlight is configurable via web user interface at the path Settings->Preference. The default language of the phone user interface is English. If the language of your web browser is not supported by the phone, the web user interface will use English by default.
  • Page 33 Customizing Your Phone administrator for more information. To configure the SNTP settings via phone user interface: Press Menu->Settings->Basic Settings->Time & Date->SNTP Settings. Press , or the Switch soft key to select the time zone that applies to your area from the Time Zone field. The default time zone is "+8 China(Beijing)".

  • Page 34: Administrator Password

    User Guide for the SIP-T41P IP Phone Date Format field. Press the Save soft key to accept the change or the Back soft key to cancel. There are 7 available date formats. For example, for the date format "WWW DD MMM", "WWW"...

  • Page 35: Phone Lock

    Customizing Your Phone You can set the "#" or "*" to perform as a send key while dialing. To configure key as send via phone user interface: Press Menu->Features->Key as Send. Press , or the Switch soft key to select # or * from the Key as Send field, or select Disabled to disable this feature.
  • Page 36 User Guide for the SIP-T41P IP Phone To activate the phone lock via phone user interface: Press Menu->Settings->Advanced Settings (default password: admin) ->Phone Lock. Press , or the Switch soft key to select Enabled from the Phone Lock Enable field.
  • Page 37 Customizing Your Phone To unlock the phone, you must know the phone unlock PIN of the phone. The default phone unlock PIN is “123”. To change the phone unlock PIN via phone user interface: Press Menu->Settings->Basic Settings->Change PIN. Enter the desired values in the Current PIN, New PIN and Confirm PIN fields respectively.

  • Page 38: Volume

    User Guide for the SIP-T41P IP Phone Press , or the Switch soft key to select Disabled from the Phone Lock Enable field. Press the Save soft key to accept the change. Phone lock is configurable via web user interface at the path Features->Phone Lock.

  • Page 39: Ring Tones

    Customizing Your Phone Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish different accounts registered on your phone, or to distinguish your phone from your neighbor’s. To select a ring tone for the phone via phone user interface: Press Menu->Settings->Basic Settings->Sound->Ring Tones->Common.

  • Page 40: Directory

    User Guide for the SIP-T41P IP Phone Click Browse to locate a ring tone file (the file format must be *.wav) from your local system. Click Upload to upload the file. Note The ring tone for an incoming call on the phone may be different. For example, when the...
  • Page 41 Customizing Your Phone To configure the directory via web user interface: Click on Directory->Setting. In the Directory block, select the desired list from the Disabled column and then click The selected list appears in the Enabled column. Repeat step 2 to add more lists to the Enabled column. To remove a list from the Enabled column, select the desired list and click To adjust the display order of enabled lists, select the desired list and click The LCD screen will display the list(s) in the adjusted order.
  • Page 42 User Guide for the SIP-T41P IP Phone directly. Note If the remote phone book and LDAP are not configured in advance, you cannot see remote phone book and LDAP lists on the phone user interface. For more information on Book...
  • Page 43 Customizing Your Phone If Auto is selected, this group will use the ring tone specified for the contact. If no ring tone is specified for the contact, it will then play the ring tone specified for the account. For more information on the ring tone for the account, refer to Ring Tones on page 26.

  • Page 44: Adding Contacts Manually

    User Guide for the SIP-T41P IP Phone To delete a group from the local directory: Press the Directory soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
  • Page 45 Customizing Your Phone Enter the name and the office, mobile or other numbers in the corresponding fields. Press , or the Switch soft key to select the desired account from the Account field. If Auto is selected, the phone will use the first available account when placing calls to the contact from the local directory.
  • Page 46 User Guide for the SIP-T41P IP Phone Press the Option soft key, and then select Add to Contacts from the prompt list. Press the Save soft key to save the contact to the local directory. If the contact already exists in the local directory, the LCD screen will prompt "Overwrite the original contact?".
  • Page 47 Customizing Your Phone The LCD screen prompts the following warning: Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all contacts by pressing the Option soft key, and then select Delete All.
  • Page 48 User Guide for the SIP-T41P IP Phone Enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) using the keypad. The contacts whose name or phone number matches the characters entered will appear on the LCD screen.
  • Page 49 Customizing Your Phone Click Confirm to accept the change. Note Search source list in dialing is configurable via web user interface only. To search for an entry in the enabled search source lists: Pick up the handset, press the speakerphone or press the line key. Enter a few continuous characters of the entry’s name or the entry’s phone number (office, mobile or other number) using the keypad.
  • Page 50 User Guide for the SIP-T41P IP Phone The web user interface prompts "The original contact will be covered, Continue?". Click OK to complete importing the contact list. To import a CSV contact list file via web user interface: Click on Directory->Local Directory.
  • Page 51 Customizing Your Phone The built-in phone directory can store names and phone numbers for a blacklist. You can store up to 30 contacts, add, edit, delete or search for a contact in the blacklist directory, and even call a contact from the blacklist directory. Incoming calls from blacklist directory contacts will be rejected automatically.
  • Page 52 User Guide for the SIP-T41P IP Phone You can add new contacts to the local directory, search for a contact, or simply dial a contact number from the remote phone book. You can configure your new phone to access up to 5 remote phone books. The phone supports up to 5000 remote phone book entries.

  • Page 53: Remote Phone Book

    Customizing Your Phone To search for a contact in the remote phone book: Press Menu->Directory->Remote Phone Book. If Remote Phone Book is added to the directory, press Directory->Remote Phonebook to enter the remote phone book. Select the desired remote group, and then press the Enter soft key to load the remote phone book.
  • Page 54 The default value is 21600 seconds. Click Confirm to accept the change. The SIP-T41P IP phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Call history lists support up to400 entries. You can view call history, place a call, add a contact or delete an entry from the call history list.

  • Page 55: Contact Management

    Customizing Your Phone Press the Option soft key, and then select Detail from the prompt list. The detailed information of the entry appears on the LCD screen. To place a call from the call history list: Press the History soft key. Press to switch between all, placed, received, missed and forwarded call lists.

  • Page 56: Headset Use

    User Guide for the SIP-T41P IP Phone Press the OK soft key. The LCD screen prompts "Delete all the call records?". Press the OK soft key to confirm the deletion or the Cancel soft key to cancel. If you want to use a headset, physically connect your headset and activate the headset mode for use.
  • Page 57 Customizing Your Phone Select Enabled from the pull-down list of Headset Prior. Click Confirm to accept the change. To use headset prior, you should activate the headset mode in advance: Physically connect the headset. Press to activate the headset mode. Note If headset prior is enabled, the headset mode will not be deactivated until you press the HEADSET key again.

  • Page 58: Dss Keys

    There are two types of DSS keys: Line Keys and Programmable Keys. Details will be introduced in the following. The SIP-T41P IP phone supports 15 line keys. You can assign predefined functionalities to line keys. You can also define a label for a line key feature which will appear on the LCD screen.

  • Page 59: Led Instructions On

    Customizing Your Phone (Optional.) Enter a string that will appear on the LCD screen in the Label field. (Optional.) Enter the corresponding value in the Value field. (Optional.) Enter the corresponding value in the Extension field. Press the Save soft key to accept the change or the Back soft key to cancel. Line key is configurable via web user interface at the path DSSKey->Line Key.
  • Page 60 User Guide for the SIP-T41P IP Phone page 4. To configure the page icon to indicate status via web user interface: Click on DSSKey->Line Key. Select Enabled from the pull-down list of Enable Page Tips. Click Confirm to accept the change.
  • Page 61 Customizing Your Phone Zero Touch   Phone Lock  Directory  For the features not listed above, refer to Basic Call Features on page Advanced Phone Features on page 99. For more information, contact your system administrator. Line You can use this key feature to accept incoming calls, place active calls on hold or resume a held call.
  • Page 62 User Guide for the SIP-T41P IP Phone Key Type (Voice Mail) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the voice mail access code) Usage: Press the DSS key to dial out the voice mail access code. Then follow the voice prompt to listen to voice mails.
  • Page 63 Customizing Your Phone Usage: Press the DSS key during an active call to send the key sequence specified in the Value field. Prefix You can use this key feature to add a specified prefix number before the dialed number. Dependencies: Type (Key Event) Key Type (Prefix) Label (key label displayed on the LCD screen)
  • Page 64 User Guide for the SIP-T41P IP Phone Value (the access URL for XML browser) Usage: Press the DSS key to access the XML browser specified in the Value field. LDAP You can use this key feature to quickly access a LDAP search screen.
  • Page 65 Customizing Your Phone Usage: Press the DSS key to forward an incoming call to the number specified in the Value field. Note If the Value field is left blank, the DSS key performs the same as the Forward soft key when receiving an incoming call.
  • Page 66 User Guide for the SIP-T41P IP Phone this key feature to access the custom DND screen. For more information, refer to Do Not Disturb (DND) on page 77. Type (Key Event) Dependencies: Key Type (DND) Label (key label displayed on the LCD screen)
  • Page 67 Customizing Your Phone Configure the network parameters in the corresponding fields. Press the Next soft key. Configure the auto provision parameters in the corresponding fields. Press the OK soft key. The phone will reboot to update configurations. You can use this key feature to trigger the phone to send an HTTP GET request containing a specific URL.
  • Page 68 Note Programmable keys are configurable via web user interface only. You can register one or multiple accounts on the SIP-T41P IP phone. You can also configure each line key to associate with an account or configure multiple line keys to...
  • Page 69 Customizing Your Phone To register an account via phone user interface: Press Menu->Settings->Advanced Settings (default password: admin) ->Accounts. Select the desired account and then press the Enter soft key. Select Enabled from the Activation field. Enter the desired values in Label, Display Name, Register Name, User Name, Password and SIP Server1/2 fields respectively.

  • Page 70: Dial Plan

    Your phone can be configured to have a combination of accounts with a single line key and accounts with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T41P IP phone processes the inputs received from your phone keypad. The SIP-T41P IP phone supports the...
  • Page 71 Customizing Your Phone Syntax Description The square brackets "[]" can be used as a placeholder for a single character which matches any of a set of characters. Example: "91[5-7]1234" would match "9151234", "9161234", "9171234". The parentheses "( )" can be used to group together patterns, for instance, to logically combine two or more patterns.
  • Page 72 User Guide for the SIP-T41P IP Phone Enter the desired line ID in the Account field or leave it blank. Click Add to add the replace rule. When you enter the number “1” using the keypad and then press the Send soft key, the phone will dial out “1234”...
  • Page 73 Customizing Your Phone You can configure one or more dial-now rules (up to 100) on your phone. When the dialed number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as "2xx", any entered three-digit string beginning with 2 will then be dialed out automatically on the phone.
  • Page 74 User Guide for the SIP-T41P IP Phone To configure the delay time for dial-now rule via web user interface: Click on Features->General Information. Enter the time between 1 and 14 (seconds) in the Time-Out for Dial-Now Rule field. Click Confirm to accept the change.
  • Page 75 Customizing Your Phone Enter the desired line ID in the Account field or leave it blank. For more information on the valid values for the Account field, refer to Replace Rule on page 59. Click Confirm to accept the change. Note The default values of minimum and maximum length are 1 and 15 respectively.

  • Page 76: Emergency Number

    User Guide for the SIP-T41P IP Phone For more information on the valid value of the Account field, refer to Replace Rule on page 59. Click Confirm to add the block out number. Note is configurable Block out number via web user interface only.

  • Page 77: Live Dialpad

    Emergency number is configurable via web user interface only. You can enable live dialpad on the SIP-T41P IP phone, which enables the IP phone to automatically dial out a phone number without the pressing of the send key. You can also configure a delay, where the phone will dial out the phone number automatically after the designated period of time.

  • Page 78: Hotline

    User Guide for the SIP-T41P IP Phone The default delay time is 4s. Click Confirm to accept the change. Note Live dialpad is configurable via web user interface only. You can dial a hotline number immediately upon lifting the handset, pressing the speakerphone key or the line key.

  • Page 79: Basic Call Features

    Basic Call Features The SIP-T41P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 80 User Guide for the SIP-T41P IP Phone You can place a call in one of three ways using your SIP-T41P IP phone: Using the handset  Using the speakerphone  Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party.
  • Page 81 SIP-T41P IP phone can handle a maximum of 6 calls at one time. To place multiple calls: You can have more than one call on your SIP-T41P IP phone. To place a new call during an active call, do one of the following: Press the line key.
  • Page 82 User Guide for the SIP-T41P IP Phone When you are not in another call, you can answer a call in one of three ways: Using the handset  Using the speakerphone  Using the headset  Note You can reject incoming calls by pressing the X key or the Reject soft key. You can also activate Do Not Disturb mode to reject the incoming calls without ringing on your phone.
  • Page 83 Basic Call Features Answering When in Another Call If you have an active call, and an incoming call arrives on the phone, do one of the following: Press the Answer soft key. The incoming call is answered and the original call is placed on hold. Press to access the new call.
  • Page 84 User Guide for the SIP-T41P IP Phone press or the Send soft key. To view the placed calls list when the phone is in the pre-dialing interface, you should enable recent call in dialing in advance. To enable recent call in dialing via web user interface: Click on Directory->Setting.

  • Page 85: Auto Answer/Redial

    Basic Call Features You can use auto answer to automatically answer an incoming call on a line. Auto answer is configurable on a per-line basis. To configure auto answer via phone user interface: Press Menu->Features->Auto Answer. Press , or the Switch soft key to select the desired line from the Line field. Press , or the Switch soft key to select Enabled from the Status field.

  • Page 86: Call Completion

    User Guide for the SIP-T41P IP Phone Information. To use auto redial: When the called party is busy, the LCD screen prompts the following: Press the OK soft key to activate auto redial. The LCD screen prompts the following: Wait for the designated period of time or press the OK soft key to redial the phone number.
  • Page 87 Basic Call Features To use call completion: When the called party is busy, the following prompt will appear on the LCD screen of the phone: Press the OK soft key, the phone returns to the idle screen and call completion is activated.
  • Page 88 User Guide for the SIP-T41P IP Phone You can mute the microphone of the active audio device during an active call so that the other party cannot hear you. Call mute applies to all modes (Handset, Headset and Speakerphone). To mute a call: Press during an active call.

  • Page 89: Do Not Disturb

    Basic Call Features Press to switch between the calls, and then press the Resume soft key to retrieve the desired call. Press the corresponding line key to retrieve the call. If more than one call is placed on hold, a numbered prompt appears on the LCD screen, for example "2/3", indicating that this is the second call out of three calls.
  • Page 90 User Guide for the SIP-T41P IP Phone In the DND block, mark the desired radio box in the Mode field. Click Confirm to accept the change. Note DND mode is configurable via web user interface only. To activate DND in phone mode: Press the DND soft key when the phone is idle.
  • Page 91 Basic Call Features To activate DND in custom mode for a specific account: Press the DND soft key when the phone is idle. The LCD screen displays a list of accounts registered on the phone. Press to select the desired account and then press the Enter soft key. Press , or the Switch soft key to select Enabled from the DND Enables field.
  • Page 92 User Guide for the SIP-T41P IP Phone Press the Save soft key to accept the change. icon appears on the idle screen, and all line icons change to Incoming calls will be rejected automatically, and "n New Missed Call(s)" ("n"...
  • Page 93 Basic Call Features You can configure your phone to forward incoming calls to another party through static forwarding. You can also forward calls while your phone is ringing; refer to the dynamic forwarding. Static Forwarding Three types of static forwarding: Always Forward: Incoming calls are immediately forwarded.
  • Page 94 User Guide for the SIP-T41P IP Phone To enable call forward in phone mode: Press Menu->Features->Call Forward. Press to select the desired forwarding type, and then press the Enter soft key. Depending on your selection: a.) If you select Always Forward:...
  • Page 95 Basic Call Features The default ring time is 12 seconds. 4) (Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field. Press the Save soft key to accept the change or the Back soft key to cancel. icon on the idle screen indicates that the call forward is enabled.
  • Page 96 User Guide for the SIP-T41P IP Phone b.) If you select Busy Forward, you can enable it for a specific account. 1) Press , or the Switch soft key to select Enabled from the Busy Forward field. 2) Enter the destination number you want to forward incoming calls to when the phone is busy in the Forward to field.
  • Page 97 Basic Call Features 2) Press the All Lines soft key. The LCD screen prompts “Copy to all lines?”. 3) Press the OK soft key to accept the change or the Cancel soft key to cancel. Press the Save soft key to accept the change or the Back soft key to cancel. If you activate call forward for the default account, the associated line icon will change to , and the...

  • Page 98: Dynamic Forwarding

    User Guide for the SIP-T41P IP Phone Dynamic Forwarding To forward an incoming call to another party: When the phone is ringing, press the Forward soft key. Enter the number you want to forward the incoming call to. Press , or the Send soft key.
  • Page 99 Basic Call Features Press the Directory soft key, and then select Local Directory. Select the desired group and search for the contact (Directory should be configured in advance. Refer to Directory on page for more information). Press the Directory soft key, and then select History. Select the desired list and press to select the entry (Directory should be configured in advance.
  • Page 100 Network conference is not available on all servers. For more information, contact your system administrator. The SIP-T41P IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference.
  • Page 101 Press the End Call soft key to drop the conference call. You can use network conference on the SIP-T41P IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.
  • Page 102 User Guide for the SIP-T41P IP Phone Select Network Conference from the pull-down list of Conference Type. Enter the conference URI (e.g., conference@example.com) in the Conference URI field. Click Confirm to accept the change. Network conference is configurable via web user interface only.

  • Page 103: Call Park

    Basic Call Features You can use call park to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room). You can park an active call by pressing the call park key on the phone. If the call is parked successfully, the response is either a voice prompt confirming that the call was parked, or a visible prompt on the LCD screen.
  • Page 104 You can use call pickup to answer someone else’s incoming call on your phone. The SIP-T41P IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a target phone number. Group call pickup is used for picking up a call that is ringing at any phone number in a certain group.

  • Page 105: Group Call Pickup

    Basic Call Features Click on Advanced. Enter the directed call pickup code in the Directed Call Pickup Code field. Click Confirm to accept the change. To pick up a call directly: Pick up the handset and press the More soft key. The DPickup soft key appears on the LCD screen.
  • Page 106 User Guide for the SIP-T41P IP Phone Click on Features->Call Pickup. Select Enabled from the pull-down list of Group Call Pickup. Enter the group call pickup code in the Group Call Pickup Code field. Click Confirm to accept the change.

  • Page 107: Anonymous Call On

    Basic Call Features Click Confirm to accept the change. To pick up a call in the group: Pick up the handset. The GPickup soft key appears on the LCD screen. Press the GPickup soft key on your phone when a phone in the group receives an incoming call.

  • Page 108: Anonymous Call Rejection On

    User Guide for the SIP-T41P IP Phone Press , or the Switch soft key to select Enabled from the Local Anonymous field. (Optional.)Press , or the Switch soft key to select the desired value from the Send Anonymous Code field.
  • Page 109 Basic Call Features Press , or the Switch soft key to select Enabled from the Local Anonymous Rejection field. (Optional.)Press , or the Switch soft key to select the desired value from the Send Anonymous Rejection Code field. (Optional.) Enter the anonymous call rejection on code and off code respectively in the On Code and Off Code field.
  • Page 110 User Guide for the SIP-T41P IP Phone...

  • Page 111: Automatic Call Distribution (Acd)

    Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T41P IP phone. Topics include: Busy Lamp Field (BLF)  BLF List  Call Recording  Hot Desking  Intercom  Multicast Paging  Music on Hold ...
  • Page 112 User Guide for the SIP-T41P IP Phone ID field. (Optional.) Enter a string that will appear on the LCD screen in the Label field. Enter the phone number or extension you want to monitor in the Value field. (Optional.) Enter the pickup code in the Extension field.

  • Page 113: Blf List

    Advanced Phone Features In the following figure, the LCD screen shows an incoming call from 1003 on the monitored line. Note If your phone is locked and the type of the phone lock is configured as Function Keys or All keys, you cannot use the Pickup, Send, New Call and Cancel soft keys until unlocked. When there is an active call on the IP phone, you can transfer the active call to the monitored phone number directly by pressing the BLF key.
  • Page 114 User Guide for the SIP-T41P IP Phone ensure that the BLF List Retrieve call parked Code has been configured in advance. If the code is not configured, the phone will place a call to the monitored user instead of retrieving the parked call when you press the BLF List key.
  • Page 115 Code, refer to Call Pickup on page 92. You can record calls by pressing a record key on the phone. The SIP-T41P IP phone supports record and URL record. Two ways of call recording: Record: The phone sends a SIP INFO message containing a specific header “Record: ...
  • Page 116 User Guide for the SIP-T41P IP Phone Press , or the Switch soft key to select URL Record from the Type field. (Optional.) Enter a string that will appear on the LCD screen in the Label field. Enter the URL (e.g., http://10.1.2.224/phonerecording.cgi) in the Value field.
  • Page 117 You can use hot desking on the SIP-T41P IP phone to log out of existing accounts and then log into a new account. As a result, many users can share the phone resource at different times.
  • Page 118 User Guide for the SIP-T41P IP Phone To use hot desking: Press the hot desking key when the phone is idle. The LCD screen prompts the following warning: Press the OK soft key, registration configurations of all accounts on the phone will be cleared immediately.
  • Page 119 Press the intercom key again or the Cancel soft key to end the intercom call. The SIP-T41P IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call.

  • Page 120: Multicast Paging

    User Guide for the SIP-T41P IP Phone Features->Intercom. Accept Intercom You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone will automatically answer an incoming intercom call. If Accept Intercom is disabled, the phone will reject incoming intercom calls and send a busy message to the caller.
  • Page 121 Advanced Phone Features To configure a multicast paging key via phone user interface: Press Menu->Features->DSS Keys. Select the desired DSS key. Press , or the Switch soft key to select Key Event from the Type field. Press , or the Switch soft key to select Paging from the Key Type field. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
  • Page 122 User Guide for the SIP-T41P IP Phone The default tag is Empty if it is not configured before. Press the Option soft key. Press the Edit soft key. Enter the multicast IP address and port number (e.g., 224.5.6.20:10008) in the Address field.
  • Page 123 Advanced Phone Features The default codec is G722. Click Confirm to accept the change. Note If G722 codec is used for multicast paging, the LCD screen will display the icon to indicate that it is providing high definition voice. Default codec for multicast paging is configurable via web user interface only. To send RTP stream via a multicast paging key: Press the multicast paging key when the phone is idle.
  • Page 124 User Guide for the SIP-T41P IP Phone To send RTP stream via a paging key list: Press the paging list key when the phone is idle. Press to select the desired group. Press or the Paging soft key to send RTP .
  • Page 125 Advanced Phone Features Select the desired value from the pull-down list of Paging Priority Active. Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:10008) which the phone listens to for incoming RTP multicast in the Listening Address field. Enter the label in the Label field. Label will appear on the LCD screen when receiving the multicast RTP stream.
  • Page 126 ACD on the SIP-T41P IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users. To use this feature, you should configure an ACD key in advance.
  • Page 127 Advanced Phone Features Press , or the Switch soft key to select ACD from the Type field. (Optional.) Enter the string that will appear on the LCD screen in the Label field. Press the Save soft key to accept the change or the Back soft key to cancel. ACD key is configurable via web user interface at the path DSSKey->Line Key.
  • Page 128 User Guide for the SIP-T41P IP Phone You can leave voice mails for someone else using the SIP-T41P IP phone. You can also listen to voice mails that are stored in a voice mailbox. When receiving a new voice mail, the phone will play a warning tone, and the power indicator LED will slow flash red.
  • Page 129 The MWI service is unsolicited for some servers, so the SIP-T41P IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T41P IP phone must enable subscription for MWI.

  • Page 130: Voice Mail

    User Guide for the SIP-T41P IP Phone Options Description voice mail number. To configure subscribe for MWI via web user interface: Click on Account. Select the desired account from the pull-down list of Account. Click on Advanced. Select Enabled from the pull-down list of Subscribe for MWI.
  • Page 131 Advanced Phone Features Enter the desired voice mail number in the Voice Mail field. Click Confirm to accept the change. The IP phone will subscribe to the voice mail number for MWI service using Subscribe MWI to Voice Mail. Note MWI subscription is configurable via web user interface only.
  • Page 132 User Guide for the SIP-T41P IP Phone...

  • Page 133: Troubleshooting

    Troubleshooting This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your SIP-T41P IP phone. If you require additional information or assistance with your new phone, contact your system administrator. Why is the LCD screen blank? Ensure that the phone is properly plugged into a functional AC outlet.

  • Page 134: Do Not Disturb (Dnd)

    User Guide for the SIP-T41P IP Phone Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly.  For the installation instructions, refer to Phone Installation on page 11. Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to ...
  • Page 135 Troubleshooting Why does the phone play a tone when hold? How to disable it? When there is a call is on hold, the phone will play a hold tone every 30 seconds. Play hold tone is enabled by default. Play hold tone and the interval of playing a hold tone are configurable via web user interface only.
  • Page 136 User Guide for the SIP-T41P IP Phone Enter the new user password in the New Password field and Confirm Password field. Click Confirm to accept the change. You can also contact your system administrator for help. Note If logging into the web user interface of the phone with user credentials, you need to enter the current user password in the Old Password field.
  • Page 137 Troubleshooting Select the desired type (Optional or Compulsory) from the pull-down list of RTP Encryption (SRTP). Click Confirm to accept the change. Note SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. How to reboot the phone? To reboot the phone via web user interface: Click on Settings->Upgrade.
  • Page 138 User Guide for the SIP-T41P IP Phone Click Reboot to reboot the IP phone. Note Any reboot of the phone may take a few minutes. How to export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem.
  • Page 139 Troubleshooting Mark the Local radio box in the Export System Log field. Click Export to open file download window, and then and save the system log file to your local system. You can also export the system log to a syslog server. Contact your system administrator for more information.
  • Page 140 User Guide for the SIP-T41P IP Phone In the Export or Import Configuration block, click Export to open file download window, and then save the file to your local system. To import the phone configurations via web user interface: Click on Settings->Configuration.
  • Page 141 Troubleshooting Click Browse to locate the required firmware from your local system. Click Upgrade to upgrade the firmware. The web user interface prompts “Firmware of the SIP Phone will be updated. It will take 5 minutes to complete. Please don't power off!”. Click OK to confirm upgrading.
  • Page 142 User Guide for the SIP-T41P IP Phone The LCD screen prompts the following: Welcome Initializing...please wait The phone will be reset to factory settings sucessfully after startup. Note Reset of your phone may take a few minutes. Do not power off until the phone has started...

  • Page 143: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstances liable to consequences or legal issues caused by such changes.
  • Page 144 User Guide for the SIP-T41P IP Phone Environmental Requirements Place the device at a well-ventilated place. Do not expose the device under  direct sunlight. Keep the device dry and free of dust.  Place the device on a stable and level platform.
  • Page 145 Regulatory Notices Cleaning Requirements Before cleaning the device, stop using it and disconnect it from the power  supply. Use a piece of soft, dry and anti-static cloth to clean the device.  Keep the power plug clean and dry. Using a dirty or wet power plug may ...
  • Page 146 User Guide for the SIP-T41P IP Phone...

  • Page 147: Appendix A-Time Zones

    Appendix A-Time Zones Time Zone Time Zone Name −11:00 Samoa −10:00 United States-Hawaii-Aleutian −09:30 French Polynesia −09:00 United States-Alaska Time −08:00 Canada(Vancouver, Whitehorse) −08:00 Mexico(Tijuana, Mexicali) −08:00 United States-Pacific Time −07:00 Canada(Edmonton, Calgary) −07:00 Mexico(Mazatlan, Chihuahua) −07:00 United States-Mountain Time −07:00 United States-MST no DST −06:00...
  • Page 148 User Guide for the SIP-T41P IP Phone Time Zone Time Zone Name +01:00 France(Paris) +01:00 Germany(Berlin) +01:00 Hungary(Budapest) +01:00 Italy(Rome) +01:00 Luxembourg(Luxembourg) +01:00 Macedonia(Skopje) +01:00 Netherlands(Amsterdam) +01:00 Namibia(Windhoek) +02:00 Estonia(Tallinn) +02:00 Finland(Helsinki) +02:00 Gaza Strip(Gaza) +02:00 Greece(Athens) +02:00 Israel(Tel Aviv)
  • Page 149 Appendix A-Time Zones Time Zone Time Zone Name +10:00 Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) +11:00 New Caledonia(Noumea) +11:00 Russia(Srednekolymsk Time) +11:30 Norfolk Island +12:00 New Zealand(Wellington, Auckland) +12:00 Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) +13:00 Tonga(Nukualofa) +13:30 Chatham Islands +14:00 Kiribati...
  • Page 150 User Guide for the SIP-T41P IP Phone...

  • Page 151: Index

    Index Emergency Number About This Guide Ending Calls Account Management Account Registration Adding Contacts Administrator password General Settings Anonymous Call Getting Started Anonymous Call Rejection Answering Calls Area Code Hardware Component Instructions Attaching Stand Headset Use Audio Settings Headset Mode Activation/Deactivation Auto Answer Hotline Auto Redial...
  • Page 152 User Guide for the SIP-T41P IP Phone Phone User Interface Phone Lock Placing Calls Placing Calls to Contacts Programmable Keys Outgoing Intercom Calls Overview Optional Accessories Recall Recent Call In Dialing Redialing Numbers Registration Regulatory Notices Remote Phone Book Replace Rule...

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