Siemens Gigaset A580 IP User Manual page 159

Service (Customer Care)
You have made a call via VoIP but cannot hear the other caller.
Your phone is connected to a router with NAT/firewall.
¥
Your STUN server (
incomplete or incorrect. Check the settings.
¥
No outbound proxy is entered or the outbound proxy mode
£
( Page
blocking firewall.
¥
Port forwarding is activated on your router, but no permanent IP address has been
assigned to your phone.
You cannot make calls via VoIP.
¥
First wait a few minutes. This is often a short-term event that corrects itself after a
short time.
If the message continues to be displayed, proceed as follows:
¥
Check whether your phone's Ethernet cable is correctly connected to the router.
¥
Check your router's cable connection to the Internet.
¥
Check whether the phone is connected to the LAN. Send a ping command, e.g. from
your PC, to the phone (ping s <local IP address of the phone>). It may be that no IP
address could be assigned to the phone or a permanently set IP address is already
assigned to another LAN subscriber. Check the settings on the router, you may have
to activate the DHCP server.
You cannot make calls via VoIP.
¥
First wait a few minutes. This is often a short-term event that corrects itself after a
short time.
The message may still be displayed for the following reasons:
1. The personal VoIP access data (
word) that you have entered may be incomplete or incorrect.
¥
Check your information. Particularly check your use of upper and lower case.
2. The general settings for your VoIP provider are incomplete or incorrect (incorrect
server address).
¥
Start the Web configurator and check the settings.
You cannot make calls via VoIP.
status code).
You are trying to make a call via a VoIP connection that is not properly configured.
¥
Start the Web configurator and check the settings. Possible status codes and their
meanings are listed on
The phone does not dial an entered number. The display shows
The number may be blocked (dialling plan).
¥
Open the
the block if necessary.
You cannot establish a connection to the phone with your PC's Web browser.
¥
When establishing a connection, check the phone's local IP address that has been
entered. You can check the IP address on your handset.
¥
Check the LAN connections for the PC and phone.
¥
Check that your phone can be reached. Send a ping command, e.g. from your PC, to
the phone (ping s <local IP address of the phone>).
¥
You have tried to reach the phone via a secure http (https://...). Try again with http:/
/....
158
£
Page 124) or outbound proxy (
125) and your phone is connected to a router with symmetric NAT or a
Server not accessible
SIP registration failed
Username, Authentication Name
VoIP config. error: xxx
Page 160.
Web page of the Web configurator and delete or deactivate
Dialling Plans
£
Page 125) settings are
Never is activated
is displayed.
is displayed.
and Authentication Pass-
appears in the display (xxx = VoIP
Not possible!.