Service (Customer Care); Questions And Answers - Siemens Gigaset A580 IP User Manual

Service (Customer Care)

Service (Customer Care)
We offer you support that is fast and tailored to your specific needs!
Our Online Support on the Internet can be reached any time from anywhere.
www.gigaset.com/customercare
It provides you with 24/7 support for all our products. It also provides a list of
FAQs and answers plus user guides and current software updates (if available
for the product) for you to download.
You will also find frequently asked questions and answers in the appendix of
this user guide.
For personal advice on our range of products and assistance with repairs or
guarantee/warranty claims you can contact us on:
UK helpdesk: 0 84 53 67 08 12.
Please have your proof of purchase ready when calling with regard to guaran-
tee/warranty claims.
Replacement or repair services are not offered in countries where our product
is not sold by authorised dealers.
Please address any questions about DSL access and VoIP access to the respec-
tive service provider.

Questions and answers

If you have any questions about the use of your phone, you can contact us
24/7 at www.gigaset.com/customercare. The table below contains a list of
common problems and possible solutions.
Please note
To support the service team, it can be helpful if you have the following infor-
mation to hand:
u
Version of firmware, EEPROM and your phone's MAC address
You can check this information with the Web configurator (
For how to display the MAC address on your handset,
u
VoIP status code (
For problems with VoIP connections, you should set VoIP status messages
to be displayed on your handset (
contain a status code that helps when the problem is analysed.
The display is blank.
1. The handset is not switched on.
¥
Press and hold the end call key
2. The battery is flat.
¥
Charge the battery or replace it (
156
£
Page 160)
£
Page
a
.
£
Page
£
Page
101, Page 151). These messages
12).
£
Page 155).
103.