Western Digital My Cloud Mirror User Manual
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Western Digital My Cloud Mirror User Manual

Personal cloud storage
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Summary of Contents for Western Digital My Cloud Mirror

  • Page 1 WD My Cloud Mirror ™ ™ Personal Cloud Storage User Manual...

  • Page 2: Wd Service And Support

    Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom. Registering Your WD Product Register your WD product to get the latest updates and special offers. You can easily register your drive online at http://register.wd.com or by using WD My Cloud Mirror personal cloud storage software.

  • Page 3: Table Of Contents

    Accessing Your Cloud Remotely ....22 Enabling Cloud Access for the WD My Cloud Mirror Device ..22 Configuring Cloud Access for a User ..... 22 Mobilizing Your Files with iOS and Android Mobile Apps.
  • Page 4 Cloud Backups ........78 Managing Apps on WD My Cloud Mirror ..83 About Apps .
  • Page 5 Appendices ........138 Appendix A: WD My Cloud Mirror Quick User Guide ..138 Appendix B: Joomla!®...

  • Page 6: Important User Information

    If the product has been dropped or the chassis has been damaged. If the product exhibits a distinct change in performance, contact WD Customer Support at http://support.wd.com WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 7: Recording Your Wd Product Information

    Remember to write down the following WD product information, which is used for setup and technical support. Your WD product information is found on the label on the back of the device. Serial Number Model Number Purchase Date System and Software Notes WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 8: Product Overview

    Dropbox, and other public cloud accounts using WD's free My Cloud apps. Increase your personal cloud capacity -- Simply attach a compatible USB 3.0 hard drive directly to one of the two USB expansion ports on the My Cloud Mirror drive and instantly expand your storage capacity.

  • Page 9: About The Online Learning Center

    WD's software will auto-detect your drive to make it easy. Need extra help? Visit wd.com/setup/wdmycloudmirror for help with the installation of My Cloud Mirror and WD's free apps for your computers and mobile devices. About the Online Learning Center WD’s online Learning Center provides the latest information, instructions, and software to...

  • Page 10: Requirements

    Lion (Mac OS 10.7)  Windows Vista  Snow Leopard (Mac OS 10.6)  Windows XP (32 bit) SP3 or later Note: Compatibility may vary depending on your computer’s hardware configuration and operating system. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 11: Product Components

    Router/switch (Gigabit recommended to maximize performance.) Internet  Broadband Internet connection is required for initial setup and software downloads, as well as for remote access and mobile apps. Product Components Front View Power LED Drive LEDs WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 12: Back View

    Connects the device to an AC adapter and the power outlet. Kensington For device security, the device is equipped with a security slot that security slot supports a standard Kensington security cable. Visit http://www.kensington.com/ for more information. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 13 Drive is present but has a hard drive error or failure. Hard drive in standby Not lit Drive is inactive. blink red rapidly as the unit Note: For incompatible drives, the hard drive LEDs powers up. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 14: Pre-Installation Instructions

    Do not move the device while it is powered on.  Do not use this product as a portable device.  Do not remove both data drives at the same time. This will cause your device to become unresponsive. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 15: Getting Started

    Accessing Content It’s easy to set up the WD My Cloud Mirror Personal Cloud Storage device -- all you have to do is unpack your device, connect it, and wait for the Power LED on the front of your device to turn a solid blue.

  • Page 16: Getting Started Using Online Setup Software

    4. Plug the other end of the power adapter into a power outlet. The unit powers up automatically. Important: Wait for the WD My Cloud Mirror device to finish powering up (approximately three minutes) before configuring it. You will know it is ready when the power LED stops flashing and turns blue.
  • Page 17 GETTING STARTED 3. Click WD My Cloud Mirror to display the Download Setup Software page: Note: The online Learning Center automatically detects your operating system (OS). If you’d like to download setup software for a different operating system, select your OS from the drop-down menu at the top of the page before clicking the Download Setup Software button.
  • Page 18 7. Continue to “Connecting to the Network and Creating a Personal Cloud,” below. Connecting to the Network and Creating a Personal Cloud 1. On the Getting Started window (above), click Get Started to display the Western Digital End User License Agreement: 2.
  • Page 19 4. Review the information on the screen, and when the power LED on your WD My Cloud Mirror device is solid blue, click Next. The software discovers your device and displays it on the Select your WD My Cloud Mirror screen. Note: If your device is not detected, follow the on-screen directions.
  • Page 20 GETTING STARTED 5. Select your WD My Cloud Mirror device and click Next. The Set up your personal cloud screen displays. Note: WD My Cloud Mirror provides fee-free remote access to your personal cloud device. Once you create your account, you can access your device using your mobile devices with Internet access and from the WD My Cloud desktop app.
  • Page 21 Note: You may need to check your email spam folder if your spam filter does not The Congratulations! screen displays. You’ve allow email from WD. successfully set up your WD My Cloud Mirror device. Now you can select the options provided on the screen. Selecting Options All options on the Congratulations! screen (above) are enabled by default.

  • Page 22: Getting Started Without Online Setup Software

    If you don’t want to use the setup software to get started, you can use a browser instead. If you don’t want to use either, you can still:  Use your WD My Cloud Mirror personal cloud storage device as an external hard drive, dragging and dropping files to and from it. ...
  • Page 23 3. From the drop-down list, select the language of the user interface. 4. Click the link to read the Western Digital End User License Agreement. if you agree, click I accept or return to the previous page and click the I agree check box.
  • Page 24 Make sure the check box for Also register WD My Cloud Mirror with this information is selected. Note: WD My Cloud Mirror provides fee-free remote access to your personal cloud device.

  • Page 25: Accessing Content

    GETTING STARTED 11. Click Finish to display the WD My Cloud Mirror dashboard. For instructions on using the dashboard, see “The Dashboard Home Page” on page 59. Accessing Content Note: This manual uses the term shares and folders interchangeably. The WD My Cloud Mirror device’s Public folder contains Shared Music, Shared Pictures, and Shared Videos subfolders.
  • Page 26 GETTING STARTED Mapping the Public Folder (Windows) To map the WD My Cloud Mirror Public folder for quick access in the future: 1. In Windows Explorer, under Network, click WDMYCLOUDMIRROR. 2. Right-click the Public folder and select Map Network Drive from the menu.

  • Page 27: Accessing Your Cloud Remotely

    Keep your videos, music, photos, and files safe at home and always with you. This chapter explains how to set up the WD My Cloud Mirror device for remote access and describes some of the ways you can take advantage of its many capabilities.
  • Page 28 Note: Make sure to write down the access codes you generate. Click OK. Once you use the code(s), the Configure Access page displays the cloud devices to which the user now has access along with the activation code used. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 29: Mobilizing Your Files With Ios And Android Mobile Apps

    Or, take a photo or video clip and instantly upload it from your gallery directly to your WD My Cloud Mirror device with ease.WD Photos is compatible with leading Apple mobile devices and many popular Android devices. Photos are automatically optimized for viewing on your mobile device.
  • Page 30 Found in Network: If the mobile device is on the same Local Area Network or Wi-Fi Network as the WD My Cloud Mirror device, the activation code is automatically provided behind the scenes and does not need to be entered.
  • Page 31 In the Add Manually section, tap to the left of WD device. b. Enter the activation code generated on the WD My Cloud Mirror’s dashboard and tap Activate: Note: You must generate one code for each app you want to activate. Codes are valid for 48 hours from the time of request and can be used one time only.
  • Page 32 ACCESSING YOUR CLOUD REMOTELY Tap your WD My Cloud Mirror device to view your album(s) and tap an album to display the photos contained within it: Note: If you have problems installing WD Photos, visit http://wd.com/setup/ wdphotos. For more features and instructions, see the app’s online Guide Me page and tips and go to http://wdphotos.wd.com.
  • Page 33 ACCESSING YOUR CLOUD REMOTELY Requirements  WD My Cloud Mirror personal cloud storage with the most recent firmware, connected to the Internet.  Access to cloud services requires the WD My Cloud app and an active Dropbox, Google Drive, or OneDrive™ account.
  • Page 34 Connect Manually: If the mobile device is not on the same LAN or Wi-Fi network as the WD My Cloud device: In the Add Manually section, tap the WD My Cloud Mirror device. Enter the activation code generated on the WD My Cloud’s dashboard and tap Activate.
  • Page 35 ACCESSING YOUR CLOUD REMOTELY A page displaying your WD My Cloud Mirror device displays: Tap your device to display its share(s): Tap a share to display its subfolders. Tap a subfolder to display a list of files. Tap a file to access it.
  • Page 36 Add and remove device content by dragging and dropping files and folders from your computer. Requirements  WD My Cloud Mirror personal cloud storage with the most recent firmware, connected to the Internet.  A PC or a Mac computer.
  • Page 37 ACCESSING YOUR CLOUD REMOTELY Click WD My Cloud Mirror to display the download page: In the Software Downloads area, click Go to Downloads. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 38 Access your downloaded files and double-click wdmycloud.exe (Windows) or wdmycloud.dmg (Mac). Select a language from the drop-down menu and click OK. Read the WD License Agreement and select I accept the terms of the License Agreement: Click Next. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 39 10. Read the Apple License Agreement and select I accept the terms of the License Agreement: 11. Click Install. Installation begins. 12. Once the installation is complete, click Done to close the WD My Cloud installer. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 40 Read the Apple Software License Agreement and click Agree. Select a language from the drop-down menu Read the WD Software License Agreement and click I accept the terms of the License Agreement. Click Install. The installation begins. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 41 If asked to install a Java runtime, click Install.  If a warning screen displays, click Open. Read the Apple Software License Agreement and click Agree. Select a language from the drop-down menu WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 42 Start > (All) Programs. In the left panel, select WD My Cloud > WD My Cloud. Mac OS X Click Finder > Applications Select WD My Cloud > WD My Cloud WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 43 If a Security Alert Info screen displays, click I understand. The Choose Your Device screen displays. If your device displays on the screen, select it. The Getting Started screen displays. Continue to step 6. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 44 Enter.  Click Activation Code and click Enter. Enter the activation code generated by the WD My Cloud Mirror device and click Enter. Codes are valid for 48 hours from the time of request and can be used Note: one time only.
  • Page 45 ACCESSING YOUR CLOUD REMOTELY The WD My Cloud for Desktop app opens to the Getting Started screen. Click Start. Refer to the application’s online help if you have questions. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 46: Managing Users, Groups, And Shares

    The Administrator, normally the device owner, is the person in charge of setting up the device. As the WD My Cloud Mirror device owner, you have a special user account (admin) that provides you with administrator privileges. With these privileges, you can set up and configure the device to your specific needs and add other users to your personal cloud.
  • Page 47 2. Enter the User Name, First Name, Last Name and Email address (optional) of the user you’d like to add and click Next. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 48 5. Enter the Quota Amount, or leave the values blank for unlimited space and click Save. (See “Quota Rules” on page 47.) Your new user account displays on the left pane of the Set Up Users screen. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 49 Number of Users: Enter the number of user accounts you’d like to create. The maximum number you can add displays to the right.  Password: Enter a password for the user accounts.  Confirm Password: Confirm the password for the user accounts. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 50 3. Enter the Quota Amount or leave the values blank for unlimited space and click Next. (See “Quota Rules” on page 47.) 4. Your new user accounts display on screen. Click Save to save them to your device. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 51: Editing User Settings

    Set Up Users screen. You can assign an access level to it for each user. (See “Making a Share Private” on page 54 for information on creating a private share.) WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 52 If the user quota > group quota, the individual user‘s quota is automatically reduced to the group quota amount. If the user quota is ≤ group quota, the individual user quota remains unchanged. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 53: Removing A User

    1. On the Set Up Users screen, select the user from the left pane. 2. In the Quotas field, click Configure. 3. Enter the amount of space to assign to the user on the WD My Cloud Mirror device. ...

  • Page 54: Adding A Group

    4. Enter the Quota Amount, or leave the values blank for unlimited space, and click Save. Your new group account displays on the left pane of the Set Up Groups screen. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 55 Once a group account is created, you can assign access to the various shares on your WD My Cloud Mirror device using the following steps: 1. On the Set Up Groups screen, select the group for which you’d like to assign a share.

  • Page 56: Removing A Group

    Group account list. About Shares A share is an area on the WD My Cloud Mirror device for storing files (similar to a folder or directory). Note: In this manual, we use the terms share and folder interchangeably.

  • Page 57: Viewing A List Of Shares

    2. Click a share to display its profile and share access information. Note: You can only configure permissions if a share is private. Public shares always have read/write access and are grayed out. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 58: Creating A New Share

    Mirror device. If you’d like to use the Recycle Bin, click the toggle button to ON. (Default is OFF.) Note: The Recycle Bin is only available for Windows SMB files. 4. Click Next. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 59: Making A Share Private

    2. Modify the required and optional settings as desired. Making a Share Private If you decide there is a reason to limit access to a public share, convert it to a private share: WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 60: Deleting A Share

    Note: For information on accessing the contents of a share remotely, see “Accessing Your Cloud Remotely” on page 22. Several options are available for opening a WD My Cloud Mirror share. For a private share, the user must have: ...
  • Page 61 Shared heading in the side bar. If presented with an authorization page, select Guest and click Connect. Click the device to display the Public share and any private shares to which you have access. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 62: The Dashboard At A Glance

    Obtaining Customer Support Common Tasks Use the WD My Cloud Mirror dashboard to configure settings and to manage the device as you prefer. For example, you can set up user accounts and restrict access to the files on your WD My Cloud Mirror device, set up folders for storing files, enable remote access, and customize the device to suit your needs.
  • Page 63 On the Start page, type Computer. Click Computer. In the left pane, click Network. In the right panel, locate your WD My Cloud Mirror device under Storage. Double-click the device, or right-click and select View device webpage from the resulting menu.

  • Page 64: The Dashboard Home Page

    THE DASHBOARD AT A GLANCE The Dashboard Home Page The WD My Cloud Mirror Home page has an information bar at the top right, an navigation icon bar across the page, and an instant overview of the status of the device’s main functions with links for updating settings.
  • Page 65 Monitor remote access status. Backups Create backups to: • A USB drive • Another WD My Cloud Mirror on your local network or on a remote network • Another location on your WD My Cloud Mirror device • A Cloud backup site...
  • Page 66 Capacity The Capacity panel displays the amount of free storage left on your WD My Cloud Mirror device. 1. To see detailed information, click the arrow on the lower right to display the current usage of the drive’s capacity:...
  • Page 67 Diagnostics The Diagnostics section displays a snapshot of the system’s components and identifies the overall health of the WD My Cloud Mirror device. 1. To see details about the status of system components, click the arrow on the right. 2. To return to the Home page, click...
  • Page 68 Network Activity The Network Activity panel displays the system activities and processes that are running on your WD My Cloud Mirror device. At a glance, you can see the network, CPU, and RAM activity. 1. To view a list of all the system activities and processes that are running on your WD My Cloud Mirror device, click the arrow on the right of the panel to display the device activity panel.
  • Page 69 The Cloud Devices panel displays the number of cloud devices currently accessing the WD My Cloud Mirror device remotely. In this example, one cloud device is accessing it remotely. 1. To add cloud access for a user, click the plus sign (+) in the lower right of the panel to display: 2.
  • Page 70 The user receives an email with instructions on how to set up and activate a password for cloud access. 2. Enter the required information and click Next to display a user password screen. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 71 5. Enter the Quota Amount or leave the values blank for unlimited space and click Save. You’ve added a new user. Apps The Apps panel displays the apps currently installed on your WD My Cloud Mirror device. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 72: Managing Alerts

    2. To return to the Home page, click Close Managing Alerts Alerts display system messages containing pertinent information about the status of your WD My Cloud Mirror device. Three three types of alerts appear on the upper right of the dashboard. Alert Icon Type of Alert...
  • Page 73 1. On the dashboard, click the Alert icon in the upper right corner. 2. Select the delete icon next to the alert you’d like to dismiss. To dismiss all alerts, click View All and Dismiss All. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 74: Obtaining Customer Support

    Help menu. 2. Click Support to display the following page: If a problem occurs with the WD My Cloud Mirror device, WD Technical Support will need information about your device to troubleshoot and determine the best solution. There are two ways to get your device info and request support: ...

  • Page 75: Common Tasks

    THE DASHBOARD AT A GLANCE Common Tasks The next few chapters step you through the procedures for configuring and using the WD My Cloud Mirror device. The following table provides shortcuts to instructions for some common tasks. How do I ...

  • Page 76: Backing Up And Retrieving Files

    Managing a USB Device and USB Backups When you attach a USB drive to the WD My Cloud Mirror device, you turn it into a network drive. Once connected, the USB drive has the following capabilities: ...
  • Page 77 BACKING UP AND RETRIEVING FILES Creating a USB Backup Use the following steps to back up your data on your WD My Cloud Mirror to or from a USB device. 1. On the navigation bar, click Backups to display the Backups screen.
  • Page 78 1. On the USB Backups screen, under USB Backup Jobs, select the job you’d like to modify and click the Edit Job button 2. Review the USB Details screen and click Close to close the screen. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 79: Remote Backups

    USB Backup Jobs list. Remote Backups Back up your WD My Cloud Mirror device to another WD My Cloud Mirror or a WD My Cloud EX4 device. Before you proceed with a remote backup, ensure the following: ...
  • Page 80 BACKING UP AND RETRIEVING FILES Creating a Remote Backup Use the following steps to back up your WD My Cloud Mirror to a remote device. 1. On the navigation bar, click Backups to display the Backups screen. 2. Click Remote Backup.
  • Page 81 Click Yes to begin your remote backup now. Click No to create a remote backup job for future backup. 9. Review the details of your Remote Backup job and click Finish. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 82 1. On the Remote Backup screen, under Remote Backup Jobs, click the Recover button next to the job you’d like to view. 2. On the Recover screen, click OK. Your data recovery begins. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 83: Internal Backups

    WD My Cloud Mirror device. Creating an Internal Backup Use the following steps to back up your WD My Cloud Mirror internally. 1. On the navigation bar, click Backups to display the Backups screen. 2. Click Internal Backups, if not already selected.
  • Page 84 1. On the Internal Backups screen, under Internal Backup Queue, select the job you’d like to modify and click the Details icon. 2. Review the details of your Internal Backup job and click Close. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 85: Cloud Backups

    Internal Backup Jobs list. Cloud Backups A cloud backup allows you to create remote backups that are accessible over the Internet and through various mobile devices. WD My Cloud Mirror device uses the following cloud services to create remote backups: ...
  • Page 86 Step 6 on page 81. Click Login. 6. In the Elephant Drive field, click the New device backup wizard link. 7. Follow the steps outlined in the ElephantDrive backup wizard to create your cloud backup. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 87 Access Key: Enter the access key supplied to you by Amazon S3.  Private Key: Enter the private key supplied to you by Amazon S3.  Remote Path: Enter the remote path for your cloud. This is normally your bucket name. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 88 • Incremental Backup: Overwrites files with source files that are newer then the target files. 9. In the Local Path field, enter a path for your backup on your WD My Cloud Mirror server.  Click Browse to browse to a location for your backup on the device.
  • Page 89 13. Review your settings and click Finish. Your Amazon S3 Cloud backup is created. The new job displays in the Amazon S3 Queue section of the Amazon S3 Backup page. 14. Access your Amazon S3 Cloud backup bucket to view your device backups. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 90: Managing Apps On Wd My Cloud Mirror

    Note: Obtain support for each app through the individual vendor. WD My Cloud Mirror comes with various apps installed. There is also a list of available apps for you to choose from on the Add an App screen.
  • Page 91 MANAGING APPS ON WD MY CLOUD MIRROR Adding an App Use the following steps to add an app to your WD My Cloud Mirror device: 1. On the navigation bar, click Apps to display the Apps screen. 2. Click the Add an App icon in the lower left side of the screen.
  • Page 92 If you have an app you’d like to add that is not listed on the Add an App screen, use the following steps to manually add that app to your WD My Cloud Mirror device. Note: WD recommends that you fully understand the nature of any app before you install it on your device.
  • Page 93 Updating an App Use the following steps to update an app that you’ve added to your WD My Cloud Mirror device. 1. On the navigation bar, click Apps to display the Apps screen.

  • Page 94: Managing Storage On Wd My Cloud Mirror

    There are several different levels of RAID, each one providing a different method of sharing or distributing data among the drives. Your WD My Cloud Mirror device allows you to select from the following storage modes: Note: The difference between a drive and a volume is that a volume can be a single drive or multiple drives.

  • Page 95: Changing The Raid Mode

     RAID Volume shows how many volumes the RAID or JBOD is configured for. Changing the RAID Mode Use the following steps to change the current RAID mode on your WD My Cloud Mirror device. WARNING! Changes made to your RAID mode will delete all of your data and your user settings.
  • Page 96 MANAGING STORAGE ON WD MY CLOUD MIRROR Click Change RAID Mode at the bottom of the screen. Review the Warning message and click OK. Select the RAID mode you’d like to use for your WD My Cloud Mirror device. Options include: JBOD The use of one or more drives not in a RAID configuration but managed as separate logical volumes.
  • Page 97 MANAGING STORAGE ON WD MY CLOUD MIRROR Review the status of your volumes and click Next. If the Volume slider displays, select the amount of space you’d like to dedicate to the selected RAID mode. The Volume slider displays for RAID1 (default).
  • Page 98 Auto-Rebuilding RAID The Auto-Rebuilding option allows you to automatically rebuild the RAID for your WD My Cloud Mirror device in case of drive corruption. Use the following steps to enable the auto-rebuild option. On the navigation bar, click Storage to display the Storage screen.

  • Page 99: Disk Status

    Disk Status The Disk Status screen identifies the health of the disk drives as well as the status and information on each drive used in your WD My Cloud Mirror device. The Disk Status screen consists of the following areas: ...
  • Page 100 MANAGING STORAGE ON WD MY CLOUD MIRROR Viewing Hard Drive Information Use the following steps to view status of the disks on your WD My Cloud Mirror device. On the Storage page, click Disk Status, if not already selected. Select Drive <drive #> next to the disk for which you’d like to view information.

  • Page 101: Playing/Streaming Videos, Photos, & Music

    , you can just transfer your multimedia content to “Enabling DLNA and iTunes” on page 98) the Public share on your WD My Cloud Mirror device, and you are ready to stream and view ® content on your home entertainment center, game consoles (for example, Xbox 360 ®...

  • Page 102: Media Types Supported

    M2TS MPEG1 MPEG2 MPEG4 QTIF SPTS Xvid Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 103: Media Storage

    Media Storage You can access and store media content on the WD My Cloud Mirror device by means of network shares. Shares, similar to folders or directories, are areas set up to organize media and access them from your network.
  • Page 104 The DLNA area displays the current version, the number of music, video, and pictures available on your device, and when the last update occurred.  To view DLNA media server information, on the Settings screen, click Media in the left panel. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 105 1. On the Navigation bar, click Settings and then click Media in the left panel. 2. In the DLNA Database field, click one of the following.  Rescan: The WD My Cloud Mirror device searches for changes made to your media libraries. Try this option first. ...
  • Page 106 3. Follow the same process to place your videos and pictures into their respective Pictures and Video folders. Note: You can also access your media files using WD My Cloud Desktop app (see “WD My Cloud for Desktop App” on page 31). WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 107: Accessing Your Personal Cloud Using Media Players

    You can connect the various WD TV and WD Media Players to your home network for access to media content stored in a network drive such as the WD My Cloud Mirror device. For details on using a WD Media Player to access files on your device, see Knowledge Base Answer ID 2676 or refer to your WD Media Player User Guide.

  • Page 108: Accessing Your Personal Cloud Using Itunes

    PLAYING/STREAMING VIDEOS, PHOTOS, & MUSIC DLNA Devices See specific DLNA media device user manuals for instructions on connecting a DLNA device to your local area network so you can access content on the WD My Cloud Mirror device. Go to http://www.dlna.org for a list of DLNA-certified devices and for further information.

  • Page 109: Configuring Settings

    Firmware Update The Settings option on the navigation bar allows the Administrator to view and customize the WD My Cloud Mirror device’s system, network, media, utilities, notifications, and firmware settings. This chapter explains how to configure the various settings for your WD My Cloud Mirror device.
  • Page 110 CONFIGURING SETTINGS Accessing the General Screen On the Navigation bar, click Settings. The General page displays: WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 111 In this section of the General screen, you can change the language that displays in the WD My Cloud Mirror device’s interface and set the date and time. The date and time are synchronized to the NTP (Network Time Protocol) server by default. You have the option of setting the date and time manually or allowing the NTP to access the Internet and automatically set the time.
  • Page 112 1. In the Language & Clock section, view or modify the following settings Language From the drop-down list, select the language you’d like to display on your WD My Cloud Mirror Personal Cloud Storage web pages. The default language is English. Time Zone From the drop-down list, select the time zone where your device is located.
  • Page 113 Use the following steps to turn cloud access on or off for all users (i.e., control whether computers and mobile devices can access the content on the WD My Cloud Mirror device) Note: This action turns on cloud access for the entire device. To turn on access for an individual user, see “Configuring Cloud Access for a User”...
  • Page 114 Energy Saver The Energy Saver fields allow you to reduce the energy required to run your WD My Cloud Mirror device. Use the following information to configure the energy saving options on your WD My Cloud Mirror device. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE...
  • Page 115 Power Schedule The Power Schedule allows you to schedule shutdowns for your WD My Cloud Mirror device. To enable Power Schedule, click the toggle button Click Configure. Use the slider bar to configure the start and stop times for your device.
  • Page 116 Service This section of the General screen enables or disables the Recycle service available on your WD My Cloud Mirror device. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 117: Network

    CONFIGURING SETTINGS Network The Network screen displays the device’s MAC and IP addresses and allows you to set network options such as FTP access, remote servers, and workgroups. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 118: Network Service

    The IP version 4 address for this device. Network Service The Network Services section of the Network screen allows you to enable or disable the services available on your WD My Cloud Mirror device. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 119 IP Address, Subnet mask, Gateway IP address, and DNS Server. (If you don’t know this information, please check your router settings.) • DHCP: DHCP Client causes the WD My Cloud Mirror device to obtain an IP address and associated settings automatically from the local DHCP server.
  • Page 120 Link Layer Topology Discovery protocol. Select this option to enable LLTD on your network for enhanced network discovery and diagnostics on Microsoft Windows machines. • To enable/disable LLTD, click the toggle button WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 121 UPS port running for at least a short time if the main power source goes out. When a WD My Cloud Mirror device is connected via USB to the network drive the drive will automatically shut down when the UPS is drained to a specified percentage.
  • Page 122 Network Workgroup (Windows) The Network Workgroup section of the Network screen allows you to enable or disable the workgroup options available on your WD My Cloud Mirror device. Workgroup The Workgroup feature allows devices in the same workgroup to access one another. This option is only available for Windows operating systems.
  • Page 123 The Remote Server section of the Network screen allows you to enable your WD My Cloud Mirror device to act as a remote server, allowing you to back up shares from another WD My Cloud Mirror on the local LAN or WAN.
  • Page 124 For additional information on Port Forwarding, see Knowledge Base Answer ID 10649. Adding Port Forwarding Services 1. Click Add to add port forwarding service(s) to your WD My Cloud Mirror device. On the Port Forwarding Settings screen, click either Select the default service scan or the Customize a port forwarding service and click Next.

  • Page 125: Media

    “Playing/Streaming Videos, Photos, & Music” on page 96. Utilities On the Utilities page, you can test the WD My Cloud Mirror device and get diagnostic information, restore the device to factory defaults, reboot or shut down the device, and import or export a configuration file.

  • Page 126: System Diagnostics

    System Restore The system restore allows the Administrator to perform a full factory restore on the WD My Cloud Mirror device. This option restores your device to factory default settings with no data loss. Important: Before doing a factory restore or a system update, you may choose to save your device’s current configuration.

  • Page 127: System Configuration

    Once the reboot is complete, launch the dashboard. Device Maintenance The Device Maintenance area allows you to shut down and reboot your WD My Cloud Mirror device. This area also displays the amount of time the device has been up and running.

  • Page 128: Scan Disk

    The Scan Disk area allows you to scan your device’s hard disks for any errors. Scanning Your Disk Use the following steps to run a disk scan on your WD My Cloud Mirror device. 1. In the Scan Disk area, select the volume you’d like to scan from the drop-down menu.
  • Page 129 8. Select the folders and files you’d like to add to your image file in the left column and then click Add>>. 9. Select the folders and files that you’d like to remove from the ISO image and then click <<Remove. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 130 1. On the Navigation bar, click Settings and then click ISO Mount. 2. Click Create ISO Share. 3. Browse to the ISO file you’d like to include in your ISO share and place a check next to the file. 4. Click Next. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 131 Viewing the Details of an ISO Share Use the following steps to modify an ISO share. 1. On the ISO Mount screen, select Details next to the ISO Share that you’d like to view. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 132: Notifications

    ISO Share List. Notifications The WD My Cloud Mirror device provides notifications about various events, such as firmware updates, the success of firmware installations, and system shutdowns. Notifications display in the Alert area at the top of the screen and are also available by email, depending on how your device is configured (for additional information on Alerts, see “Managing Alerts”...
  • Page 133 9. Click OK and then check your email for a validation email. Enabling SMS Notifications Note: Check with your SMS service provider to obtain their requirements for sending SMS messages. Certain carriers may require you to send SMS/ text messages by email. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 134 Critical Only: Send only critical alerts.  Critical and Warning: Send both critical and warning alerts.  All: Send all alerts (Informational, Critical, Warning). The system automatically updates with your selection. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 135: Firmware Update

    CONFIGURING BASIC SETTINGS Firmware Update The Firmware Update page allows you to set up the device to update the My Cloud Mirror firmware automatically or to manually check for an update file. The current version number and the date of last update of the firmware also display on this screen.
  • Page 136 2. Navigate to the firmware update file and click Open. 3. Review the confirmation message and click OK. The update installs on your device. When the update is complete, your WD My Cloud Mirror device reboots. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 137: Replacing A Drive

    Knowledge Base Answer ID 8 to get detailed instructions on obtaining a replacement drive for this product. Following are instructions for replacing a faulty drive or, if your WD My Cloud Mirror model did not come with drives, for inserting drives.

  • Page 138: Removing A Drive

    Important: Before getting started, power off the unit and disconnect all of its cables. Place the unit on a clean and stable surface. If the WD My Cloud Mirror still contains the faulty (drive), you must first remove it before you can insert the new one.

  • Page 139: Preparing A Drive

    3. Attach label 1 or 2 to the top of the drive. Label 1 is on the left and label 2 is on the right, when looking down on the top of the unit. There are corresponding numbers on the cross brace label. Inserting One or Both Drives WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 140: Rebuilding The Drive

    Spanning Data on the volume is no longer accessible. Data on the other drive may be recoverable but will no longer be accessible from the WD My Cloud Mirror device. 1. Rebuild the drive. See “RAID Storage” on page 89.

  • Page 141: Regulatory And Warranty Information

    Machine noise - regulation 3. GPSGV: Unless declared otherwise, the highest level of sound pressure from this product is 70db(A) or less, per EN ISO 7779. Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 db(A) oder weniger gemäß EN ISO 7779, falls nicht anders gekennzeichnet oder spezifiziert. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 142: Warranty Information (Australia/New Zealand Only)

    2 years in the North, South and Central America region, 2 years in the Europe, the Middle East and Africa region, and 2 years in the Asia Pacific region, unless otherwise required by law. The term of your limited warranty period WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 143 In Australia, if the Product is not of a kind ordinarily acquired for personal, domestic or household use or consumption, provided it is fair and reasonable to do so, WD limits its liability to replacement of the Product or supply of equivalent or better Product. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 144 (serial number required) via http://support.wd.com. Western Digital Technologies, Inc. 3355 Michelson Drive, Suite 100 Irvine, California 92612 Phone: 949-672-7000 Email: support@wd.com WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 145: Appendices

    (Mac) (Example: http://wdmycloudmirror.local) 2. Click Go. 3. On the WD My Cloud Mirror Login page, enter your User name and Password (the default is no password). 4. Click Login. The WD My Cloud Mirror dashboard home page displays.
  • Page 146 APPENDICES The Dashboard Home Page The WD My Cloud Mirror Home page has an information bar at the top right, a navigation icon bar across the page, an instant overview of the status of the device’s main functions and links for updating settings.
  • Page 147 • A Cloud backup site. Viewing the Home Page The Home page is your gateway to the WD My Cloud Mirror device. From this page you can find:  The capacity of the device ...
  • Page 148 Note: Displays for users not the administrator. The Cloud Access Links allow you to access the software necessary to gain access to the WD My Cloud Mirror device from your desktop and mobile apps. Downloads and Apps Information Note: Displays for users not the administrator.

  • Page 149: Appendix B: Joomla! Setup Guide

    Web sites and powerful online apps. For additional information on Joomla!, visit http://www.joomla.org// Joomla! is one of the many apps available for use from your WD My Cloud Mirror device. Provided in this section are the steps you’ll need to set up Joomla!.
  • Page 150 7. Read the Joomla! license declaration and click Next. 8. Complete the Database Configuration screen with the following information and click Next.  Database Type: Select MySQL if not already selected.  Host Name: Enter localhost. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 151 Joomla! site.  Admin Username: Enter the user name you’ll use to log into your Joomla! site.  Admin Password: Enter the password you’ll use to log into your Joomla! site. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 152: Appendix C: Phpbb Setup Guide

    Internet connection. phpBB is one of the many apps available for use from your WD My Cloud Mirror device. Provided in this section are the steps you’ll need to set up phpBB.
  • Page 153  MySQL database Setting Up phpBB 1. Add the phpBB app to your WD My Cloud Mirror device (see “Adding an App” on page 86). 2. On the App screen, click phpBB in the left pane. 3. In the Configuration URL field, click the configuration URL link. The phpBB Installation page displays.
  • Page 154 Administrator username: Enter the user name you’ll use to log into your bulletin board.  Administrator password: Enter the password you’ll use to log into your bulletin board.  Confirm administrator password: Reenter the password you entered in the Administrator password field. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 155 10. Review the Administrator details screen to ensure that the administrator configuration was successful and click Proceed to next step. 11. Review the screen and click Proceed to next step. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 156 Administration Control Panel after phpBB is installed. 13. Review the information on the screen and click Proceed to next step. 14. Review the information on the screen. phpBB is now installed. WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 157: Appendix D: Supported Raid Modes

    Spanning RAID 0 RAID 1 JBOD Appendix E: RAID Migrations The chart below identifies the RAID migration path allowed on your WD My Cloud Mirror device. From JBOD (1 disk) RAID 1 (2 disks) Appendix F: Safe Mode Firmware Update Procedures If you see the following screen, use the steps outlined below to recover your server from safe mode.

  • Page 158: Appendix G: Technical Specifications

    6.10 in (154.94 mm) Height 6.75 in (171.45 mm) Weight 0 TB 1.8 lbs (0.8 kg) 4 TB 3.4 lbs (1.6 kg) 6 TB 4.6 lbs (2.1 kg) 8 TB 5.0 lbs (2.3 kg) WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...
  • Page 159 DC output Output voltage: 12 VDC, 3A Power supply: 36W Temperature Operating temperature: 5°C to 35°C (41°F to 95 °F) Non-operating temperature: -20°C to 65°C (-4°F to 149 °F) RoHs compliant WD MY CLOUD MIRROR PERSONAL CLOUD STORAGE USER MANUAL...

  • Page 160: Index

    134 personal cloud using media players connecting a USB drive 69 personal cloud with iTunes 101 WD My Cloud Mirror 10 WD My Cloud Desktop 36 contacting WD Technical Support ii Accessories 5 creating adding a USB backup 70...
  • Page 161 INDEX Diagnostics Panel 60 disabling general settings 102 DLNA 96 accessing 103 iTunes 98 cloud access 106 Disk Status Energy Saver 107 about 92 language and clock settings 104 dismissing a system alert 66 Local Master Browser 115 DLNA Mac.backup option 108 about 101 Network Profile settings 111 devices 101...
  • Page 162 INDEX about 76 accessing WD My Cloud Mirror 100 creating 76 accessing your personal cloud using deleting 78 initiating 77 media types 95 modifying 77 other 100 viewing 77 WD 100 IPv4 Network Mode 112 media servers ISO Shares about 94...
  • Page 163 INDEX viewing 75 remote cloud access Package contents 4 about 22 password remote server 116 updating 45 removing a group 49 phpBB Setup Guide 145 removing users 46 Port Forwarding 117 replacement drive adding 117 rebuilding 133 deleting 117 replacing a drive 130 modifying 117 rescanning/rebuilding the DLNA Database Power Recovery 108...
  • Page 164 35 enabling cloud access 22 Mac installation 33 group quota rules 45 Windows installation 30 importing multiple 44 WD My Cloud Mirror removing 46 Dashboard (end user) 139 updating password 45 logging in (end user) 138 viewing 39 managing users 39...
  • Page 165 INDEX WD My Cloud Mirror Home page (end us- er) 140 WD Photos about 24 installing 24 WD service and support ii WD Technical Support contacting ii WD’s Online Learning Center 11 Web Access Timeout 108 Web browser compatibility 6...
  • Page 166 Western Digital, WD, the WD logo, My Book, My Passport, and WD TV are registered trademarks of Western Digital Technologies, Inc. in the U.S. and other countries, and WD My Cloud, My Cloud Mirror, WD Red, WD SmartWare, WD GreenPower, WD Photos, and WD TV Live are trademarks of Western Digital Technologies, Inc. in the U.S. and other countries.

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