Magnetic Stripe Reader - Motorola MC75A Integrator Manual

9 - 12 MC75A Enterprise Digital Assistant Integrator Guide
Troubleshooting the Cables (Continued)
Table 9-7
Symptom
During data
communication,
no data
transmits, or
transmitted data
was
incomplete.

Magnetic Stripe Reader

Troubleshooting the Magnetic Stripe Reader
Table 9-8
Symptom
MSR does not read
card.
MC75A battery is not
charging.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
Possible Cause
Cable was Re-attach the cable and retransmit.
disconnected from
MC75A during
communications.
Incorrect cable See the system administrator.
configuration.
Communication Perform setup as described in the
software is not installed
or configured properly.
Possible Cause
MSR removed from
MC75A during card
swipe.
Faulty magnetic stripe
on card.
MSR application is not
installed or configured
properly.
MC75A was removed
from MSR or MSR was
unplugged from AC
power too soon.
Battery is faulty.
The MC75A is not fully
attached to the MSR.
MC75A detached from
MSR during
communications.
Incorrect cable
configuration.
Communication software
is not installed or
configured properly.
Action
Reattach MSR to MC75A and reswipe the card.
See the system administrator.
Ensure the MSR application is installed on the MC75A.
Ensure the MSR application is configured correctly.
Ensure MSR is receiving power. Ensure MC75A is attached
correctly. Confirm main battery is charging under
> >
Settings System Power
fully charges in less than five hours.
Verify that other batteries charge properly. If so, replace the
faulty battery.
Detach and re-attach the MSR to the MC75A, ensuring it is
firmly connected.
Reattach MC75A to MSR and retransmit.
See the system administrator.
Perform setup as described in
Chapter 3, ActiveSync.
Action
Start
. The 3600 mAh capacity battery
Chapter 3, ActiveSync.
>