Magnetic Stripe Reader; Trigger Handle - Motorola MC55A0 User Manual

Magnetic Stripe Reader

Troubleshooting the Magnetic Stripe Reader
Table 6-8
Symptom
MSR cannot read
card.
MC55 battery is not
charging.
During data
communication, no
data transmits, or
transmitted data was
incomplete.

Trigger Handle

Trigger Handle
Table 6-9
Problem
Scan line does not appear
when trigger is pressed.
Possible Cause
MSR removed from Reattach MSR to MC55 and reswipe the card.
MC55 during card
swipe.
Faulty magnetic See the system administrator.
stripe on card.
MSR application is Ensure the MSR application is installed on the MC55.
not installed or
Ensure the MSR application is configured correctly.
configured properly.
MC55 was removed Ensure MSR is receiving power. Ensure MC55 is attached
from MSR or MSR
correctly. Confirm main battery is charging under
was unplugged from
>
System
AC power too soon.
than four hours and the 3600 mAh battery fully charges in less
than six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the
faulty battery.
The MC55 is not Detach and re-attach the MSR to the MC55, ensuring it is firmly
fully attached to the connected.
MSR.
MC55 detached Reattach MC55 to MSR and retransmit.
from MSR during
communications.
Incorrect cable See the system administrator.
configuration.
Communication Perform setup as described in the MC55 Integrator Guide.
software is not
installed or
configured properly.
Cause
MC55 is not attached properly to the
Trigger Handle and is not making
contact with the connector.
MC55 does not contain a scanning
application.
Scanning application is not active.
Maintenance & Troubleshooting 6 - 13
Action
> . The 2400 mAh battery fully charges in less
Power
Remove the MC55 from the Trigger
Handle and reinsert.
Load a scanning application on the
MC55. Refer to the MC55A0/N0
Integrator Guide.
Start the scanning application.
>
Settings
Solution