Page 1 MART DS4600 Product Manual Version 1.0...
Page 2 You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice...
Page 3: Table Of Contents
Contents Chapter 1: Introduction to SmartStor ..........1 About This Manual ................1 Architecture..................2 Protocol Support ................2 Key Benefits..................2 Specifications..................3 Client OS Support ................4 Utility OS Support ................4 Chapter 2: Installation and Setup............5 Unpacking the SmartStor..............
Page 4 SmartStor DS4600 Product Manual Shutting Down the SmartStor ............ 35 Restarting the SmartStor ............37 Setting Up the SmartStor (Advanced) ..........38 One Click Setup................. 38 Advanced Setup ................ 39 Managing RAID Volumes ..............49 Viewing a List of RAID Volumes ..........49 Viewing RAID Volume Status ............
Page 5 Contents RAID 1 – Mirror................ 103 RAID 5 – Block Striping with Distributed Parity ....... 104 RAID 10 – Mirror / Stripe ............105 Choosing a RAID Level ..............106 RAID 0 ..................106 RAID 1 ..................106 RAID 5 ..................107 RAID 10 ...................
Page 6 SmartStor DS4600 Product Manual GNU General Public License ............137 Index....................139...
Page 7: Chapter 1: Introduction To Smartstor
Specifications (page 3) • Client OS Support (page 4) Promise Technology’s SmartStor DS4600 is a direct attached storage (DAS) solution for external storage targeted for small and medium business (SMB) users and small office/home office (SOHO) users. With a DAS product, users can save their work and have access to files without having to carry around a disk drive or access a network connection.
Page 8: Architecture
Architecture The SmartStor DS4600’s architecture is based on the Oxford Semiconductor OXUFS936QSE, a universal interface SATA RAID Controller. The SmartStor is a plug-and-play device with no drivers to load.
Page 9: Specifications
Chapter 1: Introduction to SmartStor Specifications • Disk drive support: • Four 1.5 Gb/s or 3 Gb/s SATA 3.5-inch disk drives • Conforms to Serial ATA 1.0 specification and Serial ATA II: Extensions to Serial ATA 1.0 specification (SATA II, phase I specification) •...
Page 10: Client Os Support
SmartStor DS4600 Product Manual Client OS Support The following client operating systems support SmartStor: • Windows XP 32BIT Professional • Windows Server 2008 64BIT with SP3 enterprise With SP2 • Windows XP 64BIT XP 64 with • Windows 7 32BIT •...
Page 11: Chapter 2: Installation And Setup
Connecting the Power (page 9) • Installing the Software (page 9) • Setting Up the SmartStor (page 16) Unpacking the SmartStor The SmartStor DS4600 box contains the following items: • SmartStor DS4600 Unit • eSATA cable, 1.5m • Screws for disk drives (1 •...
Page 12 SmartStor DS4600 Product Manual Figure 1. SmartStor DS4600 Front View Disk Drive Drive Carrier Disk Status Disk Activity System Status Volume Activity One Touch Backup Button Note: This SmartStor is shown without the front door. Figure 2. SmartStor DS4600 Rear View...
Page 13: Installing Disk Drives
Chapter 2: Installation and Setup Installing Disk Drives You can populate the SmartStor DS4600 with SATA 1.5 Gb/s or 3.0 Gb/s disk drives. For optimal performance, install disk drives of the same model and capacity. Your disk drives will become a RAID Volume on the SmartStor.
Page 14: Connecting To Your Pc
Repeat steps 2 through 5 until all of your disk drives are installed. Close the door on the front of the SmartStor. Connecting to Your PC SmartStor DS4600 has three data connection options: • eSATA – Up to 300 MB/s •...
Page 15: Connecting The Power
Chapter 2: Installation and Setup To connect the SmartStor to your PC via FireWire: Attach the B connector of the FireWire cable to the FireWire connection on the SmartStor. See page 6, Figure 2. Attach the other end of the FireWire cable to PC. Connecting the Power To power the SmartStor: Attach the power cord on the back of the SmartStor...
Page 16: Os Support
SmartStor DS4600 Product Manual OS Support The following operating systems support SmartNAVI: • Windows XP 32BIT Professional • Windows Server 2003 R2 64BIT with SP3 with SP2 • Windows XP 64BIT XP 64 with • Windows Server2008 32BIT enterprise With SP2 •...
Page 17 Chapter 2: Installation and Setup Click the “I accept the terms...” option, then click the Next button. The Choose Destination Location screen appears. Optional. Click the Browse... button to choose a new install location for the software. Click the Next button. The Ready to Install screen appears.
Page 18 SmartStor DS4600 Product Manual Click the Install button to proceed with installation. When the installation is finished, the final installation screen appears. Click to Finish button to close the installer. With the Online Registration box checked, your browser will open and go directly to the Promise product registration website.
Page 19: Installation: Mac
Chapter 2: Installation and Setup With the “Yes, I want to restart my...” box checked, then click Finish button to restart the PC. The installer adds a SmartNAVI icon to the: • Start menu • Application tray SmartNAVI loads automatically every time your Windows OS starts. Installation: Mac Set up the file system before installation.
Page 20 SmartStor DS4600 Product Manual Choose a file system format from the dropdown menu. (The HFS+ file system is recommended for MAC users.) Starting installation Please double-click the SmartNAVI.dmg file to open and install the disk of SmartNAVI Image. Click the SmartNAVI Image to open the folder.
Page 21 Chapter 2: Installation and Setup Figure 4. SmartStor on a MAC SmartStor appears as a Hard Disk Drive...
Page 22: Setting Up The Smartstor
SmartStor DS4600 Product Manual Setting Up the SmartStor SmartStor has three setup options: • One Touch Configuration (page 16) • One Click Setup (see page 38 for further information) • Advanced Setup (see page 39 for further information) One Touch Configuration...
Page 23 Chapter 2: Installation and Setup The DAS beeps and reboots. Then your RAID volume is ready. On a Windows PC, the SmartStor appears as a hard disk drive. See page 46, Figure 4. On a MAC, the SmartStor appears as a removable disk drive. See page 47, Figure 6.
Page 24 SmartStor DS4600 Product Manual...
Page 25: Chapter 3: Smartnavi
Chapter 3: SmartNAVI This chapter covers the following topics: • Working with SmartNAVI (below) • Making Management Settings (page 25) • Setting Up the SmartStor (Advanced) (page 38) • Managing RAID Volumes (page 49) • Managing Backups (page 51) • Using Media Center (page 81) •...
Page 26 SmartStor DS4600 Product Manual • If the SmartNAVI Window is open, click the DS4600 in the Device List. The Main Windowopens.
Page 27: Choosing A Smartnavi Language
Chapter 3: SmartNAVI Choosing a SmartNAVI Language On Windows PCs, SmartNAVI chooses the display language automatically based on your OS language setting. On MAC, you choose the display language. To choose a language: Open the Main Window. From the dropdown menus, choose Function > Language, then choose the the language you prefer.
Page 28 SmartStor DS4600 Product Manual Choose About from the popup menu. To view information about SmartNAVI on Mac, from the dropdown menus at the top of the screen, choose Help > About. The About window appears and lists the following information: •...
Page 29: Closing Smartnavi
Chapter 3: SmartNAVI • SmartNAVI installation directory on your PC • SmartNAVI Plug-in directory on your PC • Names of installed Plug-ins • Version numbers of installed Plug-ins When you are done with the About window, click the Close button. Closing SmartNAVI To close SmartNAVI on your PC, do one of the following actions: •...
Page 30 SmartStor DS4600 Product Manual • Mac - Click the close icon at the top left corner of the SmartNAVI Main Window. On Macs, you can always open SmartNAVI from the Dock icon. With SmartNAVI as the active application, press Command-Q.
Page 31: Making Management Settings
Chapter 3: SmartNAVI Making Management Settings This category includes the following topics: • Configuring a DAS System (below) • Locating the SmartStor (page 28) • Editing the Node Name of SmartStor (page 29) • Viewing the System Event Log (page 31) •...
Page 32: Advanced Setup
SmartStor DS4600 Product Manual Click the OK button to continue. Advanced Setup To configure your DAS system using Advanced Setup: Open the SmartNAVI Main Window. See “Opening the Main Window” on page 19.
Page 33 Chapter 3: SmartNAVI Click the Setup Wizard icon and click the Advanced Setup button. Choose the Partition Scheme you want for your RAID volume. • SmartNAVI running on a Windows PC: • Primary partition • Extended partition • SmartNAVI running on a Mac: •...
Page 34: Locating The Smartstor
SmartStor DS4600 Product Manual • RAID 1 – 2 drives • RAID 5 – 3 or 4 drives • RAID 10 – 4 drives Click the Next button to continue. Under Partition Setting: • Type a volume name in the field provided.
Page 35: Editing The Node Name Of Smartstor
Chapter 3: SmartNAVI Right click and choose the Locate DAS item. The Activity LED blinks blue for several seconds (right). Editing the Node Name of SmartStor This feature helps you to edit a node name. Disk Activity LED To edit a SmartStor: Go to the Main Window.
Page 36 SmartStor DS4600 Product Manual Right click and choose the Edit item. Change the node name that you want, and press the Enter key on your keyboard.
Page 37: Viewing The System Event Log
Chapter 3: SmartNAVI Viewing the System Event Log DAS events report functions and status of the DAS system. The Event Log displays the 27 most recent events. Events are reported by date, time, severity (information or warning) and description. To view the DAS system’s Event Log: Go to the Main Window.
Page 38: Making Mail Event Log Settings
SmartStor DS4600 Product Manual Making Mail Event Log Settings The SmartStor can send email messages to notify you of critical events. You must input the required information for this function to work. To make Mail Event Log settings: Go to the Main Window.
Page 39: Sending A Test Email Message
Chapter 3: SmartNAVI Sending a Test Email Message To use this function, the Mail Event Log must be enabled and properly set up. To sent a test message: Go to the Main Window. See “Opening the Main Window” on page 19. Click the DAS Management icon and click the Mail Setting button.
Page 40: Making Enclosure Settings
SmartStor DS4600 Product Manual The firmware upgrade is proceeding. When the upgrade is done, the SmartStor reboots automatically. When the SmartStor beeps once, it is ready for use. Please click the System Information button to confirm the firmware version successfully upgraded.
Page 41: Shutting Down The Smartstor
Chapter 3: SmartNAVI Click the OK button (F) to save your settings. Shutting Down the SmartStor The only time you need to shut down the SmartStor is to replace the disk drive cooling fan or the power supply. See “Appendix A: Maintenance” on page 123. During and after the shutdown, none of your folders are accessible from your PC.
Page 42 SmartStor DS4600 Product Manual In the confirmation box, click the Yes button. Directly To shut down the SmartStor, press and hold the power Power Button button on the back of the SmartStor enclosure for five seconds (top, right). The system status LED turns red and then goes dark (bottom, right).
Page 43: Restarting The Smartstor
Chapter 3: SmartNAVI Restarting the SmartStor Power Button To restart the SmartStor after a shutdown, press the power button on the back of the SmartStor enclosure (top, right). When the SmartStor is fully booted: • The buzzer beeps one time. •...
Page 44: Setting Up The Smartstor (Advanced)
SmartStor DS4600 Product Manual Setting Up the SmartStor (Advanced) SmartStor has three setup options: • One Click Setup (below) • Advanced Setup (page 39) One Click Setup One Click Setup loads a collection of default settings. Recommended for most users. The Setup Wizard creates and formats your RAID volume automatically.
Page 45: Advanced Setup
Chapter 3: SmartNAVI Advanced Setup Advanced Setup enables you to make your own settings. Recommended for advanced users. To perform an advanced setup: Open the SmartNAVI Main Window. See “Opening the Main Window” on page 19. Click the Setup Wizard icon (A) and click the Advanced Setup button (B). Choose the Partition Scheme you want for your RAID volume (C).
Page 46 SmartStor DS4600 Product Manual Figure 3. Advanced Setup viewed from a MAC Choose the Create Volume setting you want. • Automatic • Manual...
Page 47 Chapter 3: SmartNAVI Click the Next button to continue. If you chose Manual under Create Volume, choose the type of volume you want. • Maximum Capacity – RAID 0, using all disk drives • Data Protection – Your choice of RAID level, based on the number of disk drives installed: •...
Page 48 SmartStor DS4600 Product Manual • RAID 10 – 4 drives...
Page 49 Chapter 3: SmartNAVI Click the Next button to continue. Under Partition Setting: • Type a volume name in the field provided (A). • Choose a file system format from the dropdown menu (B). • Check the Volumes support over 2.2TB capacity box (C) if the volumes are over 2.2TB capacity.
Page 50 SmartStor DS4600 Product Manual Click the Next button (D) to continue.
Page 51 Chapter 3: SmartNAVI Review your parameters. To make changes, click the Previous button. To accept the parameters and configure your DAS system, click the OK button. In the Final Confirm popup window, click the Yes button. In the Warning popup window, type YES into the field and click the OK button.
Page 52 SmartStor DS4600 Product Manual The DAS reboots. Then your RAID volume is ready. On a Windows PC, the SmartStor appears as a hard disk drive. See page 46, Figure 4. On a MAC, the SmartStor appears as a removable disk drive. See page 47, Figure 6.
Page 53 Chapter 3: SmartNAVI Figure 5. SmartStor file structure viewed from a Windows PC Figure 6. SmartStor icon on the Desktop of a MAC SmartStor appears as a Removable Disk Drive...
Page 54 SmartStor DS4600 Product Manual Figure 7. SmartStor file structure viewed from a MAC...
Page 55: Managing Raid Volumes
Chapter 3: SmartNAVI Managing RAID Volumes This category includes the following topics: • Viewing a List of RAID Volumes (below) • Viewing RAID Volume Status (page 50) Viewing a List of RAID Volumes To view a list of RAID Volumes: Go to the Main Window.
Page 56: Viewing Raid Volume Status
SmartStor DS4600 Product Manual Viewing RAID Volume Status To view the status of a RAID Volume: Go to the Main Window. See “Opening the Main Window” on page 19. Click the Volume Configuration icon. Click the RAID Status List button.
Page 57: Managing Backups
Chapter 3: SmartNAVI Managing Backups This category includes the following topics: • One Touch Backup (below) • Performing a One Touch Backup (page 52) • Viewing Your Backup Files (page 52) • Doing a Backup Now (page 54) • Creating a Backup Schedule (page 59) •...
Page 58: Performing A One Touch Backup
SmartStor DS4600 Product Manual Performing a One Touch Backup To perform a One Touch Backup, press the One Touch Backup button on the front of the SmartStor. One Touch Backup Button The SmartStor beeps five times to indicate that the backup has begun. If SmartNAVI is open, a message displays the progress of the backup.
Page 59: Mac Pcs
Chapter 3: SmartNAVI Under Hard Disk Drives, double-click the SmartStor. Figure 8. BACKUPDATA folder viewed on a Windows PC Backup folder of account name “Billy” MAC Pcs To view your backup files from a MAC: • On the MAC desktop, double-click the SmartNAVI icon. •...
Page 60: Doing A Backup Now
SmartStor DS4600 Product Manual Figure 9. BACKUPDATA folder viewed on a MAC Backup folder of account name Doing a Backup Now This feature enables you to perform an immediate backup of your files from your PC to the DAS system (SmartStor).
Page 61 Chapter 3: SmartNAVI • SmartNAVI Device List The amount of time required depends on the size and number of files being backed up. The backed up files appear on the DAS system in a folder named BACKUPDATA_your username. You can restore the backup files to your PC at any time. See “Restoring Backed- up Files”...
Page 62 SmartStor DS4600 Product Manual Do any of the following actions to choose your backup from folders: • Check the Backup My Data box - Chooses the My Documents, Favorites, and Desktop folders with all their contents.
Page 63 Chapter 3: SmartNAVI • Click the Add to Backup icon - Opens the My Documents folder. Click a folder you want to backup, then click the Choose button. Repeat for additional folders. • Drag and drop the folders you want to backup to the Backup your data from window.
Page 64 SmartStor DS4600 Product Manual Click the Backup button. The backup begins immediately. The amount of time required depends on the size and number of files being backed up. The backed up files will appear on the SmartStor DAS system in a folder named BACKUPDATA_your username.
Page 65: Creating A Backup Schedule
Chapter 3: SmartNAVI The backup begins immediately. Creating a Backup Schedule To enable One Touch Backup on the SmartStor: SmartNAVI in Windows Double-click the SmartNAVI icon in the Windows application tray or Mac Dock (right). The SmartNAVI Window opens. Click the DS4600 in the Device List. The Main Window opens.
Page 66 SmartStor DS4600 Product Manual • The letter designation of your PC drive under the second dropdown menu (D). Do any of the following actions to choose your backup from folders:...
Page 67 Chapter 3: SmartNAVI • Check the Backup My Data box - Chooses the My Documents, Favorites, and Desktop folders with all their contents.
Page 68 SmartStor DS4600 Product Manual • icon - Opens the My Documents folder. Click a folder you want to backup, then click the Choose button. Repeat for additional folders. • Drag and drop the folders you want to backup to the Backup your data...
Page 69 Chapter 3: SmartNAVI Click the Schedule button. Click an option button for: • Hour • • Day of the week Choose the corresponding values from the dropdown menus: • Number of hours • Time of day in hours and minutes •...
Page 70 SmartStor DS4600 Product Manual 10. Click the Add button.
Page 71: Scheduling A Backup
Chapter 3: SmartNAVI The newly created schedule appears in the Schedule List. The backed up files will appear on the DAS in a folder named BACKUPDATA_your username. You can also click the Start button to run a scheduled backup immediately. Scheduling a Backup You can schedule backups by the hour, day, or week.
Page 72 SmartStor DS4600 Product Manual • Check the Backup My Data box – Selects the My Documents, Favorites, and Desktop folders with all their contents.
Page 73 Chapter 3: SmartNAVI • Click the Add to Backup icon – Opens the My Documents folder. Click a folder you want to backup, then click the Choose button. Repeat for additional folders. • Drag and drop the folders you want to backup to the Backup your data from window.
Page 74: Viewing Backup Schedules
SmartStor DS4600 Product Manual • Hour • • Day of the week Choose the corresponding values from the dropdown menus: • Number of hours • Time of day in hours and minutes • Time of day and day of the week Click the Add button.
Page 75: Changing A Scheduled Backup
Chapter 3: SmartNAVI Changing a Scheduled Backup You can schedule backups by the hour, day, or week. To change the scheduled backup of files from your PC to the DAS system (SmartStor): Go to the Main Window. See “Opening the Main Window” on page 19. Click the SmartSYNC icon (A) and click the Schedule List button (B).
Page 76 SmartStor DS4600 Product Manual Click the folder whose contents you want to backup.
Page 77 Chapter 3: SmartNAVI Click the Add to Backup icon to expand the tree and narrow your choices. Click the Schedule button. Click an option button for: • Hour • • Day of the week Choose the corresponding values from the dropdown menus: •...
Page 78 SmartStor DS4600 Product Manual Click the Add button. The modified schedule appears in the Schedule List.
Page 79: Deleting A Scheduled Backup
Chapter 3: SmartNAVI You can also click the Start button to run a scheduled backup immediately. Deleting a Scheduled Backup Deleting a scheduled backup has no effect upon any files previously backed-up to the DAS system (SmartStor). To delete a scheduled backup: Go to the Main Window.
Page 80: Restoring Backed-Up Files
SmartStor DS4600 Product Manual Click the Delete button (D). Click the Yes button in the confirmation box. Restoring Backed-up Files You can restore all or any portion of the files in the BACKUPDATA_your username folder on the DAS system (SmartStor).
Page 81 Chapter 3: SmartNAVI The original file structure is maintained during the restoration. Caution If you restore to the original folders on your PC, the restore function will overwrite the files in those folders. Be careful which files you restore and where on your PC you direct the backup files.
Page 82: Viewing The Backup Event Log
SmartStor DS4600 Product Manual Click the Restore button (G). The restoration begins immediately. The amount of time required depends on the size and number of files being restored. Viewing the Backup Event Log Backup events report on backups, schedules, and file transfers.
Page 83 Chapter 3: SmartNAVI Optional. Click the arrow on the Date/Time header (D) to reverse the chronological order. Note For DAS system events, see “Viewing the System Event Log” on page 31.
Page 84: Saving The Event Log
SmartStor DS4600 Product Manual Saving the Event Log This function saves a copy of the Backup Event Log as a text file onto your PC. The text file records the events displayed in the Event Log window. Set the Event Filter dropdown menu to display: •...
Page 85: Clearing The Event Log
Chapter 3: SmartNAVI Click the Save button in the Save dialog box. Clearing the Event Log Note Before you clear the Backup Event Log, consider saving a copy for future reference. See “Saving the Event Log” on page 78. To clear the Backup Event Log: Go to the Main Window.
Page 86 SmartStor DS4600 Product Manual Click the Clear All button. Click the Yes button in the confirmation box.
Page 87: Using Media Center
Chapter 3: SmartNAVI Using Media Center Media Center contains the Media Library, which enables you to organize and play your music and video files that are saved on the DAS system. Note that there are two features called Media Center. This section deals with Media Center in SmartNAVI.
Page 88: Creating A Playlist
SmartStor DS4600 Product Manual Playlists are shown by name and the number of files in the playlist. Creating a Playlist This function requires a LAN connection to the DAS system. To create a Playlist: Go to the Main Window. Click the Media Center icon.
Page 89: Playing A Playlist
Chapter 3: SmartNAVI The playlist is stored in the DLNA database on the DAS system. Playing a Playlist To play a Playlist: Go to the Main Window. Click the Media Center icon. The Media Library window appears with List highlighted. Right-click the playlist in the List Tree or the List Window and choose Play from the dropdown menu.
Page 90: Deleting A Playlist
SmartStor DS4600 Product Manual Right-click the playlist in the Window you want to rename and choose Rename from the dropdown menu. Deleting a Playlist This function requires a LAN connection to the DAS system. To delete a Playlist: Go to the Main Window.
Page 91: Using The Panel
Chapter 3: SmartNAVI Right-click on the file you want to play and choose Play from the dropdown menu. Using the Panel Go to the Main Window. Click the Media Center icon. The Media Library window appears with List highlighted. Click the Music or Video folder icon. Click the arrow on the list header to reverse the chronological order by Name, Artist, Genre and Length.
Page 92 SmartStor DS4600 Product Manual Media Player Mute Volume Play Stop Previous Next No Repeat Shuffle Repeat One Repeat All...
Page 93: Managing Photo Albums
Chapter 3: SmartNAVI Managing Photo Albums This category includes the following topics: • Making an Album (page 87) • Viewing an Album (page 96) • Editing an Album (page 98) • Deleting an Album (page 99) Making an Album An album is a collection of photo files that you can browse by means of Adobe ®...
Page 94 SmartStor DS4600 Product Manual In the Open dialog box, navigate to the folder that contains the photo files you want to add to your album and click the Open button. Thumbnails of the photos in the folder appear in the left window.
Page 95 Chapter 3: SmartNAVI Optional:...
Page 96 SmartStor DS4600 Product Manual • To view a photo, click the View icon.
Page 97 Chapter 3: SmartNAVI • To sort the photos, click the Sort icon and choose a sort method by name, size or data from the dropdown menu. • To delete a photo, click the photo, then click the Delete icon. When you finish your selection of photos, click the Next button.
Page 98 SmartStor DS4600 Product Manual Your photos do not appear in the Preview window. Part 2: Exporting or Uploading your Album You now have the choice of: • Exporting (saving) the album to your PC • Uploading (saving) the album to the DAS system •...
Page 99 Chapter 3: SmartNAVI • Navigate to the place where you want the destination folder created. • Click the Confirm button. When the album success message appears, click the Confirm button.
Page 100 SmartStor DS4600 Product Manual The album has been saved in the destination folder. To upload the album to the DAS system: Click the Upload Album icon. When the album success message appears, click the Confirm button.
Page 101 Chapter 3: SmartNAVI The album has been uploaded to the Album folder on the DAS system. Part 3: Viewing your Album To view your album, open its folder and double-click the index.html file. The album opens in your default browser.
Page 102: Viewing An Album
SmartStor DS4600 Product Manual Viewing an Album To view an album: Go to the Main Window. Click the Photo Album icon. (A) Click the Manage Album button. (B) The Manage Album screen appears. Choose the location, year, and month in the dropdown menus. (C) Local means on your PC.
Page 103 Chapter 3: SmartNAVI In the View window, click these icons as desired to apply their effects: – Rotate left – Rotate right – Zoom in – Zoom out – Default size – Color/grayscale toggle – Photo metadata – Add/view/delete comments –...
Page 104: Editing An Album
SmartStor DS4600 Product Manual Editing an Album The album must be on saved your PC for editing. To edit an album: Go to the Main Window. Click the Photo Album icon. (A) Click the Manage Album button. (B) The Manage Album screen appears.
Page 105: Deleting An Album
Chapter 3: SmartNAVI The Make Album screen appears. To continue, go to “Making an Album”. Deleting an Album Caution Deleting an album deletes the photo files saved in the album itself. Deleting an album does not delete the original photo files that you copied when you created the album or later added to it.
Page 106 SmartStor DS4600 Product Manual Click the album you want to delete and click the Delete button. (E) In the Confirmation box, click the Yes button. The album is deleted.
Page 107: Chapter 4: Technology Background
Chapter 4: Technology Background • Introduction to RAID (below) • Choosing a RAID Level (page 106) • Spare Drive (page 107) • Automatic Rebuilding (page 108) • Partition and Format (page 108) Introduction to RAID RAID (Redundant Array of Independent Disks) allows multiple disk drives to be combined together into a RAID Volume.
Page 108: Raid 0 - Stripe
SmartStor DS4600 Product Manual RAID 0 – Stripe When a RAID Volume is striped, the read and write blocks of data are interleaved between the sectors of multiple disk drives. Performance is increased, since the workload is balanced between drives or “members” that form the RAID Volume.
Page 109: Raid 1 - Mirror
Chapter 4: Technology Background RAID 1 – Mirror When a RAID Volume is mirrored, identical data is written to a pair of disk drives, while reads are performed in parallel. The reads are performed using elevator seek and load balancing techniques where the workload is distributed in the most efficient manner.
Page 110: Raid 5 - Block Striping With Distributed Parity
SmartStor DS4600 Product Manual RAID 5 – Block Striping with Distributed Parity RAID 5 organizes block data and parity data across the disk drives. Generally, RAID level 5 tends to exhibit lower random write performance due to the heavy workload of parity recalculation for each I/O. RAID 5 works well for file, database, application and web servers.
Page 111: Raid 10 - Mirror / Stripe
Chapter 4: Technology Background RAID 10 – Mirror / Stripe Mirror/Stripe combines both of the RAID 0 and RAID 1 types. RAID 10 can increase performance by reading and writing data in parallel while protecting data with duplication. At least four disk drives are needed for RAID 10 to be installed. With a four-disk-drive RAID Volume, one drive pair is mirrored together then striped over a second drive pair.
Page 112: Choosing A Raid Level
SmartStor DS4600 Product Manual Choosing a RAID Level There are several issues to consider when choosing the RAID level for your Volume. The following discussion summarizes some advantages, disadvantages and applications for each choice. RAID 0 Advantages Disadvantages Implements a striped disk RAID...
Page 113: Raid 5
Chapter 4: Technology Background RAID 5 Advantages Disadvantages High Read data transaction rate Disk failure has a medium impact on throughput Medium Write data transaction rate Good aggregate transfer rate Most versatile RAID level Recommended applications for RAID 5: • File and Application servers •...
Page 114: Automatic Rebuilding
SmartStor DS4600 Product Manual You must designate a disk drive as a Spare. By default, and unassigned disk drive is Free. Use PASM to designate the Free disk drive as a Spare. See Maintaining a spare drive is a good precaution to protect your RAID Volume integrity in the event of disk drive failure.
Page 115: Chapter 5: Troubleshooting
Chapter 5: Troubleshooting • Responding to an Audible Alarm (below) • Checking the System Status LED (below) • Checking Disk Status LEDs (page 110) • Replacing a Failed Disk Drive (page 110) • SmartStor Lockup (page 111) This chapter deals problems you might encounter with your SmartStor and how to resolve them.
Page 116: Checking Disk Status Leds
SmartStor DS4600 Product Manual Checking Disk Status LEDs The disk status LEDs report the condition of the disk drives: • Blue – Normal disk drive function • Amber – Rebuilding to this disk drive • Red – Failed disk drive •...
Page 117: Smartstor Lockup
Chapter 5: Troubleshooting Place the carrier with the new disk drive back into the open slot in the SmartStor. If the failed drive belonged to a RAID Volume, the RAID Volume will begin rebuilding as soon as the new drive is installed. During the Rebuild, the Disk Status LED show amber.
Page 118 SmartStor DS4600 Product Manual If the SmartStor used to appear in the Main Window previously but is no longer there, the SmartStor is probably locked up or frozen and requires a hard reboot. Caution This action is appropriate only when there are no data transfers or installations in progress.
Page 119 Chapter 5: Troubleshooting Figure 3. SmartStor front and back views Disk Activity LED System Status LED Power Button Power Connection Disconnect the power cable from the SmartStor. Wait 10 seconds, then reconnect the power cable. Press the Power button. It takes about a minute to boot the SmartStor. When fully booted: •...
Page 120 SmartStor DS4600 Product Manual Verify that the SmartStor now appears in SmartNAVI Main Window. See Figure 2. The SmartStor automatically runs a File System Check due to the abnormal shutdown. During the File System Check, the System Status LED blinks amber and the Disk Activity LEDs blink blue.
Page 121: Chapter 6: Support
Chapter 6: Support • Frequently Asked Questions (below) • Contacting Technical Support (page 116) • Limited Warranty (page 119) • Returning Product For Repair (page 121) Frequently Asked Questions Also see “Chapter 5: Troubleshooting” on page 109. I pressed the One Touch Backup button on the DS4600 but no files were backed up.
Page 122: Contacting Technical Support
SmartStor DS4600 Product Manual Contacting Technical Support Promise Technical Support provides several support options for Promise users to access information and updates. We encourage you to use one of our electronic services, which provide product information updates for the most efficient service and support.
Page 123 +49 (0) 2 31 56 76 48 - 29 Attn: Technical Support Phone Technical Support +49 (0) 2 31 56 76 48 - 10 If you wish to write us for Promise Technology Germany support: Europaplatz 9 44269 Dortmund, Germany Italy...
Page 124 SmartStor DS4600 Product Manual China – Beijing E-mail Support e-Support On-Line Fax Support +86 10 8857 8015 Attn: Technical Support Phone Support +86 10 8857 8085 or 8095 If you wish to write us for Promise Technology China – Beijing...
Page 125: Limited Warranty
Chapter 6: Support Limited Warranty Promise Technology, Inc. (“Promise”) warrants that this product, from the time of the delivery of the product to the original end user: all components, for a period of two (2) years; will conform to Promise’s specifications;...
Page 126: Your Responsibilities
SmartStor DS4600 Product Manual No other document, statement or representation may be relied on to vary the terms of this limited warranty. Promise’s sole responsibility with respect to any product is to do one of the following: replace the product with a conforming unit of the same or superior product;...
Page 127: Returning Product For Repair
Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road...
Page 128 SmartStor DS4600 Product Manual You are responsible for the cost of insurance and shipment of the product to Promise. Note that damage incurred due to improper transport or packaging is not covered under the Limited Warranty. When repairing returned product(s), Promise may replace defective parts with new or reconditioned parts, or replace the entire unit with a new or reconditioned unit.
Page 129: Appendix A: Maintenance
Appendix A: Maintenance • Upgrading the Firmware (below) • Removing Disk Drives (page 130) • Replacing the Power Supply (page 132) • Replacing the Cooling Fan (page 134) Upgrading the Firmware Follow this procedure to upgrade the firmware on your SmartStor. Downloading the Firmware Upgrade File To download the upgrade file: Point your browser to...
Page 130 SmartStor DS4600 Product Manual Click the folder icon, navigate to the firmware upgrade file, click the file, and click the Open button. The path and firmware upgrade file appear in the field.
Page 131 Appendix A: Maintenance Click the Upgrade button. The upgrade takes about two or three minutes. The firmware upgrade is proceeding. In the Upgrade Success popup message, click the OK button.
Page 132: Booting The Smartstor In Safe Mode
SmartStor DS4600 Product Manual When the upgrade is done, the SmartStor reboots automatically. When the SmartStor beeps once, it is ready for use. Please click the System Information button to confirm the firmware version successfully upgraded. Error During Upgrade If an error occurs during the firmware upgrade, the SmartStor cannot reboot in normal mode.
Page 133 Appendix A: Maintenance To boot the SmartStor in safe mode: Press the Power button. Use USB 2.0 cable to connect to your PC. Click the folder icon and choose the firmware upgrade file to boot the SmartStor in Safe Mode.
Page 134 SmartStor DS4600 Product Manual It takes about a minute to boot the SmartStor. When fully booted: • The buzzer beeps one time. • The System Status LED turns blue. At this point, the SmartStor is in Safe Mode. Repeat the procedure under “Installing the Firmware Upgrade File” on...
Page 135: Hard Booting The Smartstor
Appendix A: Maintenance Hard Booting the SmartStor Caution Do not disconnect the power to reboot the SmartStor unless the SmartStor failed to reboot itself after the firmware update. To hard reboot the SmartStor: Disconnect the power cable from the SmartStor. See page 130, Figure 1.
Page 136: Removing Disk Drives
SmartStor DS4600 Product Manual Figure 1. SmartStor front and back views Disk Activity LED System Status LED Power Button Reset Button Power Connection Removing Disk Drives To remove disk drives: Open the SmartStor’s front door. Pull out the drive carrier from the enclosure.
Page 137 Appendix A: Maintenance Figure 2. Remove the disk drive from the drive carrier Repeat steps 2 through 5 until all of your disk drives are removed. Close the door on the front of the SmartStor.
Page 138: Replacing The Power Supply
Replacing the Power Supply Important If your SmartStor is still under warranty, contact Technical Support for repair under RMA. See page 116. The SmartStor DS4600 uses the following power supply: • Make and model: Edac EA11003E • Input: 100 to 240 V, 2.5 A, 50-60 Hz •...
Page 139: Installing The Power Supply
Appendix A: Maintenance Motherboard EMI core power connector Power Supply Power Supply Retainer Installing the Power Supply To install the new power supply: Plug in the motherboard power connector. Lay the power supply into its cradle and slide it back into position. Be sure the pads on the power supply are downward and the retainer is holding the power supply in place.
Page 140: Replacing The Cooling Fan
Important If your SmartStor is still under warranty, contact Technical Support for repair under RMA. See page 116. The SmartStor DS4600 uses the following cooling fan: • Make and model: NMB-MAT 3106KL-04W-B39-C50 • Dimensions: 80 x 80 x 15mm •...
Page 141: Installing The Cooling Fan
Appendix A: Maintenance Screw Screw Screw Screw Unplug the three-wire fan power connector at the motherboard. Gently press outward on the two retainer clips to release the fan. Fan power connector Cooling Fan Retainer clip Retainer clip Connector holes Installing the Cooling Fan To install the new cooling fan: Gently press the new fan into position between the retainer clips on the back cover.
Page 142 SmartStor DS4600 Product Manual Boot the SmartStor. See “Connecting the Power” on page 9.
Page 143: Appendix B: Important Information
Appendix B: Important Information GNU General Public License This product includes copyrighted third-party software licensed under the terms of the GNU General Public License. Please see the GNU General Public License (“GPL”) for the exact terms and conditions of this license at www.gnu.org. The GPL source code incorporated into the product is available for free download at our web site www.promise.com.
Page 144 SmartStor NS4600N Product Manual...
Page 145 Index about this manual 1 dimensions 3 architecture, DS4600 2 disk drive installing 7 replace 110 SATA 7 backup disk status LED 110 change schedule 69 drag and drop 67 clear event log 79 delete schedule 73 files, restore 74 files, view 52 ESD warning 5 immediate 54...
Page 146 SmartStor DS4600 Product Manual RAID 0 102, 106 RAID 1 103, 106 language RAID 10 105, 107 SmartNAVI 21 RAID 5 104, 107 LEDs RAID Volume color definitions 109 automatic rebuilding 108 disk activity 6 from disk drives 7 disk status 6, 110...
Page 147 Index test email 33 unpacking 5 unpacking the SmartStor 5 spare drive, explained 107 update firmware 33, 123 specifications 3 UPS 109 status USB connector 8 disk drives 110 utility OS support 4 RAID volume 50 SmartStor 109 system 109 view stripe RAID 102, 106 backup event log 76...

Promise Technology SmartStor DS4600 Product Manual

Chapter 1: Introduction to Smartstor

Chapter 2: Installation and Setup

Chapter 3: Smartnavi

Chapter 4: Technology Background

Chapter 5: Troubleshooting

Chapter 6: Support

Appendix A: Maintenance

Appendix B: Important Information

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