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Related Manuals for Promise Technology SuperSwap 4600
Summary of Contents for Promise Technology SuperSwap 4600
- Page 1 4600 UPER ANUAL Version 1.0a...
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Page 2: Important Data Protection Information
You should back up all data before installing any drive controller or storage peripheral. Promise Technology is not responsible for any loss of data resulting from the use, disuse or misuse of this or any other Promise Technology product. Notice... -
Page 3: Radio Frequency Interference Statement
Supply against the wattage required by your PC plus the disk drives you plan to install in the SuperSwap 4600. Upgrade your Power Supply if necessary. Do not use a Y-connector to share power between the SuperSwap 4600 and another device. - Page 4 SuperSwap 4600 User Manual...
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Page 5: Table Of Contents
Chapter 2: Installation ........5 Unpack your SuperSwap 4600 ......5 Install the Enclosure . - Page 6 SuperSwap 4600 User Manual...
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Page 7: Chapter 1: Introduction
• Specifications, page 3 • Key Features, page 3 Thank you for purchasing Promise Technology’s SuperSwap 4600 internal disk drive enclosure. About This Manual This User Manual describes how to setup, use and maintain the SuperSwap 4600 internal disk drive enclosure. -
Page 8: Overview
Serial ATA (SATA) disk drive or Serial Attached SCSI (SAS) disk drive to your system. SuperSwap 4600 also allows you to easily swap your disk drives in and out of your computer, without the hassle of opening and closing your computer cabinet. -
Page 9: Specifications
(1 of 4) Management Connector Daisy-Chain Connector (1 of 2) Figure 2. SuperSwap 4600 Rear View Specifications • Fits most 3.5-inch and 2.5-inch form factor SATA or SAS disk drives • Occupies three contiguous 5.25-inch component bays in PC chassis •... -
Page 10: Check The Fit Of Your Sata Disk Drives
Promise RAID controller, such as FastTrak SX4300 • Supports up to two daisy-chained SuperSwap 4600 enclosures Check the Fit of Your SATA Disk Drives Some of the early 3.5-inch, 1.5 Gb/s SATA disk drives may not be compatible with SuperSwap due to the mechanical design of the disk drive. -
Page 11: Chapter 2: Installation
(Promise recommends that you wear an anti-static strap or touch a grounded object) and that you unplug your system before installing SuperSwap 4600 or handling its components. There are two phases to install the SuperSwap 4600 into your computer: • Install the enclosure in your computer chassis •... - Page 12 Remove the drive carriers from the SuperSwap 4600 enclosure and set them aside. If your PC chassis uses slide brackets (above), attach two slides to each side of the SuperSwap enclosure. Otherwise, continue with Step 6.
- Page 13 Carefully slide the SuperSwap 4600 enclosure into the drive bays. Align the front of the housing assembly with the front of your computer. If your PC chassis has fixed mounting brackets, install and snug the eight screws into the eight threaded mounting holes (four on each side) of the housing assembly.
- Page 14 Port 1 Port 2 Port 3 Port 4 SMBus Cable FastTrak SX4300 Controller Card Connect a Serial ATA cables from your FastTrak or SuperTrak Controller card. Promise recommends connecting the Serial ATA cables in Port number order. For example, the top connector is Port 1 and it connects to Port 1 on the FastTrak controller card, as shown above.
- Page 15 11. Optional. If you are installing multiple SuperSwap 4600s, install a 6-pin daisy-chain cable from the daisy-chain OUT connector of the first SuperSwap to the daisy-chain IN connector of the second. You can daisy-chain up to two SuperSwap 4600 enclosures. SuperSwap 1 Daisy Chain...
- Page 16 • Do not use a Y-connector to share power between the SuperSwap 4600 and another device or to share power among the three power connectors on the SuperSwap 4600. 13. Set the Sequential Startup switch to ON. See “Sequential Startup Option” on page 11.
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Page 17: Sequential Startup Option
Hot Swap Drive The Promise SuperSwap 4600 enables hot swapping of disk drives. Hot swapping means you can remove a drive while your system is operating and replace it with another. You perform a hot swap when one of the drives has failed and needs replacement. - Page 18 Carefully place a SATA or SAS disk drive into the drive carrier and slide it all the way to the back. Install and tighten the four mounting screws through the sides of the drive carrier (above).
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Page 19: 2.5-Inch Drive
2.5-inch Drive Data and power connectors Carefully lay the disk drive and bracket into the drive carrier. Be sure the data and power connectors face out though the slot in the carrier.. Carefully turn the drive carrier over and support the disk drive. Install the four countersink screws through the holes in the bottom of the drive carrier, to attach the disk drive. -
Page 20: Install Drive Carrier Into Enclosure
The previous generation of SuperSwap enclosures used the key lock to activate power as well as secure the drive carrier. SuperSwap 4600 uses only the handle to secure the drive carrier. Power is available at all times, in order to comply with SATA requirements. -
Page 21: Raid Management Software (Webpam)
It reports fan speeds, enclosure temperature, power status and the status of the disk drives in the SuperSwap enclosure. While the LEDs on the front of the SuperSwap 4600 indicate general conditions, WebPAM reports specific values. The Disk window shows the carrier position in SuperSwap enclosure and the controller port to which each disk drive is connected. - Page 22 SuperSwap 4600 User Manual...
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Page 23: Chapter 3: Troubleshooting
• Contact Technical Support (page 23) LEDs Figure 1. SuperSwap 4600 has one LED for Enclosure Status and two LEDs for each disk drive As long as the WebPAM Software or Promise BIOS indicate that your array status is Functional, your array is operating normally. -
Page 24: Interpret Led Displays
Troubleshooting is based on observing and analyzing LED colors. There are three types of LEDs on SuperSwap 4600: • Enclosure – Reports enclosure conditions including voltage, termperature and fan speed • Status – Reports specific disk drive conditions • Activity –... - Page 25 Event: A Status LED is amber (yellow). Cause: The disk drive is spinning up as the computer is booting. Wait for the computer to finish. If the computer is fully booted, the drive could be Critical and in the process of rebuilding. The LED will return to green status when the rebuild is complete and successful.
- Page 26 SuperSwap and no Y-cables are used. • Compare the capacity of your Power Supply against the wattage required by your PC plus the disk drives installed in the SuperSwap 4600. Upgrade your Power Supply if necessary. • Both fans are turning (run the PC with the cover off).
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Page 27: Disk Drive Replacement
Event: WebPAM reports temperature out of specification. Cause: The enclosure temperature has risen above 52 Fix: Verify that all the drive carriers are properly installed in the enclosure. Check fan operation using WebPAM. If these are OK, power down the PC and open the case. -
Page 28: Fan Replacement
Fan Replacement Mounting Screw Wire Bracket Power Connector To replace a fan on the SuperSwap 4600, do the following: Power down the PC. Remove the SuperSwap enclosure from the PC chassis. Remove the two mounting screws on the fan. Pull the fan from the two mounting pins and the wire away from the bracket. -
Page 29: Contact Technical Support
(408) 228-1400 option 4 Promise Technology, Inc. 580 Cottonwood Drive Milpitas, CA 95035, USA support@promise-emea.com +31 (0) 40 256 9463 Attn: Technical Support +31 (0) 40 235 2600 Promise Technology Europe B.V. Science Park Eindhoven 5542 5692 EL Son, The Netherlands... - Page 30 +49 (0) 2 31 56 76 48 - 29 Attn: Technical Support +49 (0) 2 31 56 76 48 - 10 Promise Technology Germany Europaplatz 9 44269 Dortmund, Germany support-it@promise-emea.com 0039 06 367 12400 Attn: Technical Support 0039 06 367 12626...
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Page 31: Limited Warranty
If you wish to write us for support: Limited Warranty Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the time of the delivery of the product to the original end user: the product will conform to Promise’s specifications;... -
Page 32: Disclaimer Of Other Warranties
Disclaimer of other warranties This warranty covers only parts and labor, and excludes coverage on software items as expressly set above. Except as expressly set forth above, Promise DISCLAIMS any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise. -
Page 33: Your Responsibilities
Return ONLY the specific product covered by the warranty (do not ship cables, manuals, diskettes, etc.), with a copy of your proof of purchase to: USA and Canada: Other Countries: Important Promise Technology, Inc. Customer Service Dept. Attn.: RMA # ______ 47654 Kato Road Fremont, CA 94538 Return the product to your dealer or retailer. - Page 34 You must follow the packaging guidelines for returning products: • Use the original shipping carton and packaging • Include a summary of the product’s problem(s) • Write an attention line on the box with the RMA number • Include a copy of proof of purchase You are responsible for the cost of insurance and shipment of the product to Promise.
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