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Aastra 480i User Manual

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  • Page 2 Proprietary and Contents Section Aastra – 2756-002...

  • Page 3: 2Nd Edition (October 25, 2007)

    2nd Edition (October 25, 2007) © Copyright 2007 Aastra Intecom Inc. All rights reserved. Information in this manual may change with product revisions. Aastra Intecom may add features or enhancements to the product(s) and/or program(s) described in this manual at any time.

  • Page 4: Revision History

    Aastra Telecom will not accept liability for any damages and/or long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice.

  • Page 5: Exclusions

    Aastra Telecom warrants this product against defects and malfunctions during a one (1) year period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall, at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if returned within the warranty period.

  • Page 6: Warranty Repair Service

    Proprietary and Contents Section warranties, expressed or implied, including warranties or fitness for particular purpose and merchantability. Warranty Repair Service Should the set fail during the warranty period, contact the Aastra Intecom Customer Service Center (CSC) at 1-800-729-1872. Aastra – 2756-002...

  • Page 7: Table Of Contents

    Audience........................xiii Organization ......................xiii Terms and Definition....................xiii References ......................... xiv Chapter 1 Introduction ......................1 Overview..........................1 The 480i IP Phone....................... 1 Phone Features........................2 General Requirements......................2 Handset and Headset......................3 Handset Connection ..................... 3 Headset Connection...................... 3 Chapter 2 Getting Started ...................... 5...
  • Page 8 Installation .......................... 5 Startup .......................... 5 Configuration and Updates................... 5 No Service Message....................6 Network Disconnected................... 6 480i Keys and Functions..................... 6 Key Description ........................7 Programmable Keys......................8 Features and Key Labels..................... 8 Softkey Display........................9 Idle State Display ......................9 “State-based”...
  • Page 9 Release a Conferenced Party..................30 Conference Two Previously Connected Calls............31 Call Forward ........................31 Multiple Call Forward Assignments ................32 Call Park ........................... 33 Call Pickup........................34 Call Waiting........................35 Message Desk Operator ....................35 Voice Mail ........................36 Aastra - 2756-002...
  • Page 10 DLS (PBX) Directory....................55 Find an Entry and Dial the Number..............55 Edit the Number before you Dial................. 55 Add an Entry to the Speed Dial List ..............56 Exit a Directory....................56 Corporate Directory (Exchange/Active)..............56 Aastra – 2756-002...
  • Page 11 Reset Softkey ....................... 60 RSS Feeds ......................... 61 Use an RSS Feed ......................61 Empty Key ........................62 Appendix A Customize your 480i IP Phone................ 63 Options List........................63 Access the Options List....................64 Language........................... 65 Time and Date........................65 Time Server ........................
  • Page 12 Headset Mic Volume....................71 Network Settings....................... 72 SIP Settings........................72 Phone Status........................72 View the Phone IP Address and MAC Address............72 Restart the Phone......................73 User Password........................74 Appendix B Troubleshooting ....................77 Index ............................79 Aastra – 2756-002...

  • Page 13: About This Publication

    About This Publication Overview This guide explains how to use the basic features of your new 480i IP phone. Not all features listed are available by default. Contact your system administrator to find out which features and services are available to you on your system.

  • Page 14: References

    References The following publications provide related information. Title Description Aastra 480i IP Phone Installation and set-up instructions, general features and Installation Guide functions, and basic options list customization. This guide is included in the box with your phone.

  • Page 15: Chapter 1 Introduction

    Introduction Overview The 480i IP telephone provides communications over an IP Network using the SIP IP telephony protocol. The 480i has all the features of a regular business phone, allowing you to place and receive calls, transfer, conference and more.

  • Page 16: Phone Features

    Built-in two-port, 10/100 Ethernet switch allowing you to share a connection with your computer. General Requirements The 480i phone requires the following environment: • A SIP-based IP PBX system or network installed and running with a SIP account created for the 480i.

  • Page 17: Handset And Headset

    480i IP Phone User Guide for SPN Handset and Headset Handset Connection Turn the phone over and locate the handset jack marked . Insert one end of handset cord into the jack until it clicks into place. Then route the handset cord through the groove.
  • Page 18 Chapter 1, Introduction Aastra – 2756-002...

  • Page 19: Chapter 2 Getting Started

    480i IP Phone User Guide for SPN Chapter 2 Getting Started Installation If your system administrator has not already installed your 480i, please refer to the Aastra Model 480i Installation Guide included in the phone box for basic installation and physical setup of the 480i. •...

  • Page 20: No Service Message

    Chapter 2, Getting Started No Service Message Appendix B, No Service for information. Network Disconnected Appendix B, Network Disconnected for information. 480i Keys and Functions Incoming Call/ Message Waiting Lamps Redial Key 3 Dynamic Hold Key Context- Sensitive Goodbye Key...

  • Page 21: Key Description

    Controls the Mute feature. Volume key Sets the volume for the ringer, handset, headset, and speaker. L1 – L4 Connects you to a line or call. The 480i has 4 line/call appearance hard keys. Softkeys – 6 programmable state-based softkeys. Navigation keys: Up and Down arrows ( •...

  • Page 22: Programmable Keys

    Programmable softkeys are configured by the system administrator according to the requirements of your organization. You may or may not have some of the features listed in the table below. The 480i softkeys can be configured for any or all of the following features: Key Name Key Label...

  • Page 23: Softkey Display

    Softkey Display Idle State Display The idle screen displays when your 480i is not in use and displays the feature softkeys configured for your phone. If more than 6 features have been configured, the More softkey displays in the 6 position to allow you to navigate forward or backward in the softkey display list.

  • Page 24: State-Based" Softkey Display

    Chapter 2, Getting Started In the following example, 9 features were configured on the softkeys of the 480i. Main Idle Screen: Second Screen: • 5 softkeys display along with the More When you use the More softkey, the softkey indicating there are more keys to top of the screen remains the same.

  • Page 25: Connected Call Display

    480i IP Phone User Guide for SPN The following example shows how the screen changes from the idle state to the connected state. Idle Screen Connected State Screen Connected State – Screen 2 The main idle screen: When you are connected to a...

  • Page 26: Line And Call Appearances

    Chapter 2, Getting Started Line and Call Appearances There can be up to 9 line/call appearances configured on the 480i: • Line appearance keys are those with assigned directory numbers. • Call appearance keys are those that are used along with the line appearance keys to support features such as conference, transfer, and call waiting.

  • Page 27: Softkeys As Line/Call Appearances

    480i IP Phone User Guide for SPN Softkeys as Line/Call Appearances The softkeys can also be programmed as line and call appearances. The following applies to these keys: • Both the main line appearance and the supporting call appearance display on the screen on the softkeys where they have been assigned.
  • Page 28 Idle Screen 1: Use the More softkey to see the actual softkey display for L5 and L6. Screen 1: Idle Screen 2: Screen 2: Use the More softkey again to see other keys: Idle Screen 3: Screen 3: Aastra – 2756-002...

  • Page 29: Line/Call Appearance Softkey Status Icons

    480i IP Phone User Guide for SPN Line/Call Appearance Softkey Status Icons There are no status lamps for the 480i softkeys. Icons indicate the status for line/call appearances. Softkey Line/Call Appearance Status Icons Activity Icon Description Idle There is no call activity for the line/call appearance softkey.

  • Page 30: Speaker Lamp

    Set Handset Volume: Lift the handset You hear dial tone at the current sound level. Press the Volume key. The Handset volume indicator displays on the screen. The handset remains at this volume until it is adjusted again. Aastra – 2756-002...

  • Page 31: Call Timer

    480i IP Phone User Guide for SPN Set Headset Volume: Press the Volume key while on a call. The Headset volume indicator displays on the screen. The headset remains at this volume until it is adjusted again. Set Speaker Volume:...
  • Page 32 Chapter 2, Getting Started Aastra – 2756-002...

  • Page 33: Chapter 3 Call Handling

    480i IP Phone User Guide for SPN Chapter 3 Call Handling Place a Call You can place a call using one of the following methods. If you are unable to make calls within certain area codes, check with your system administrator for any toll restrictions placed on your extension that may restrict your access to long distance area codes or dialing prefixes.

  • Page 34: Receive A Call

    If you cannot answer, the call is redirected to a pre-defined destination such as your voice mailbox. Step Action Handsfree Operation: • Press the Answer softkey. • Press the line/call appearance key. • Press the Speaker key. Headset: Press the Speaker key. Handset: Lift the handset. Aastra – 2756-002...

  • Page 35: Ignore A Call

    480i IP Phone User Guide for SPN Ignore a Call Step Action Result While the phone is ringing: The call will forward to your pre- defined call forward/busy destination, Press the Ignore key. usually your voicemail. Connected Call The connected state screen displays when you are talking to someone on the phone. The softkeys displayed are those you need for handling the call.

  • Page 36: Calls On Hold With Bla

    “Speaker” by default. Step Action Dial using the speaker: Press the Speaker key and enter a number from dial tone. Answer a call using the speaker: Press the Speaker key or the line/call appearance key. Aastra – 2756-002...

  • Page 37: Handle Calls Using A Headset

    480i IP Phone User Guide for SPN Switch between the speaker and handset in speaker audio mode: • Lift the handset to go back to the handset. • Press the Speaker key to switch back to the speaker. Switch between the speaker and the headset in speaker/headset audio mode: Press the Speaker key.
  • Page 38 Chapter 3, Call Handling Aastra – 2756-002...

  • Page 39: Chapter 4 Phone Features

    480i IP Phone User Guide for SPN Chapter 4 Phone Features Overview Features are configured on your phone according to the needs of your organization. You may or may not have some of these features. Hold Place a Call on Hold •...

  • Page 40: Retrieve A Held Call

    • The Hold key will not retrieve a held call. Automatic Hold The 480i will automatically put your current call on hold when you press a new line key. Manage Multiple Calls on Hold Step Action Result...

  • Page 41: Do Not Disturb

    480i IP Phone User Guide for SPN Do Not Disturb The Do Not Disturb (DND) feature allows you to block incoming calls. When DND is activated, an incoming call does not ring at the phone. Depending upon your system configuration, the caller may hear a message to call back later, or the call will forward directly to your pre-defined call forward busy destination, usually your voicemail.
  • Page 42 You are dropped from the call, and the Press Xfer again. transfer completes. • Press the Goodbye key. Cancel a transfer: • You are re-connected to the original Press the Cancel softkey while the call. destination is ringing. • Press the line key. Aastra – 2756-002...

  • Page 43: Conference

    480i IP Phone User Guide for SPN Conference The 480i supports up to three parties in a conference call. Establish the Conference Step Action Result Connect to the first party to include in the conference. • Press the Conf hard key.

  • Page 44: Release A Conferenced Party

    Release a Conferenced Party Step Action to point to the party to You are still connected to the other drop. party. Press the Drop softkey. If you disconnect from the conference, the other two parties will also disconnect. Aastra – 2756-002...

  • Page 45: Conference Two Previously Connected Calls

    480i IP Phone User Guide for SPN Conference Two Previously Connected Calls Begin with active calls on one line appearance and its associated call appearance. Step Action Result • Press the Conf hard key. Both calls are on hold. •...

  • Page 46: Multiple Call Forward Assignments

    Hear the 2-beep confirmation tone. • Call Forward is deactivated for this directory number. Multiple Call Forward Assignments If you have activated Call Forward on more than one line, the “Forwarded” display will alternate between the forwarded lines. Aastra – 2756-002...

  • Page 47: Call Park

    480i IP Phone User Guide for SPN Call Park The Call Park feature allows you to temporarily place a call on hold for a pre-set time limit. The call can be retrieved on any phone in the system. If the call if not retrieved within the time limit, the call automatically reverts back to the extension that parked the call.

  • Page 48: Call Pickup

    Call Pickup The Call Pickup feature allows you to answer a call ringing at another extension. Your 480i provides the following types of Call Pickup. • Group - Your directory number is assigned to a Call Pickup group. You can answer the ringing extension of another member of the group using the Call Pkup softkey.

  • Page 49: Call Waiting

    480i IP Phone User Guide for SPN Call Waiting When you are on an active call, and a second call rings in to your phone, you hear one beep, and the screen displays the name and number (if available) of the second caller.

  • Page 50: Voice Mail

    Result Press the Voice Mail softkey. The voicemail access number is automatically dialed. Follow the voicemail prompts. Services Key The Services key on the 480i accesses the following: • Callers List • Voicemail List Callers List The Callers List is a stored log of incoming calls containing up to 200 entries. The Callers List stores the name, phone number, call time and date, and missed/answered call status for all calls that ring in to this phone.

  • Page 51: Callers List Display

    480i IP Phone User Guide for SPN Callers List Display Display Description The "N" at the left of the screen indicates a new call you have not reviewed. XX New Callers The display shows you how many new callers were added to the list since you last checked.

  • Page 52: Missed Calls Indicator

    The number of new callers is cleared from the Callers List display. Access Missed Calls Step Action Result Go into the Callers List. The Callers List main screen displays. to scroll through the Missed calls are those marked with the entries. telephone icon with the handset ON Aastra – 2756-002...

  • Page 53: Delete Entries In The Callers List

    480i IP Phone User Guide for SPN Delete Entries in the Callers List Step Action Result Delete all entries: Go into the Callers List. Press the DeleteList softkey at the Callers List header. Press the DeleteList softkey again to confirm.

  • Page 54: Voicemail List

    Chapter 4, Phone Features Voicemail List The Voicemail List displays a list of extensions assigned to your 480i that have registered voicemail accounts associated with them. Usually your voicemail account number is the same as your extension number. The list will include any voicemail accounts for directory numbers assigned to your phone.

  • Page 55: Redial

    480i IP Phone User Guide for SPN Redial Last Number Redial You can redial the last number you dialed using the Redial key. Step Action Result Redial (Off-hook): Lift the handset. The last number you dialed displays on the screen.
  • Page 56 Press Delete Item to delete only the one selected entry. • Press Delete All to delete all entries in the list. View Details of an entry: Find the entry to view. Press the Details softkey. The specifics of that entry display. Aastra – 2756-002...

  • Page 57: Speed Dial List

    480i IP Phone User Guide for SPN Speed Dial List The Speed Dial list allows you to maintain a name-indexed list of personal directory numbers. Ninety-nine (99) Speed Dial entries are available. The Speed Dial List allows you to store one name and 4 numbers for that name: •...
  • Page 58 Exit- Press the Options softkey. The Speed Dial Options screen displays. to scroll to the Add softkey. Speed Dial Options 1.Search 2.Add 3.Edit 4.Delete -Select Back- Exit- Press or Select. The Add Speed Dial Entry screen displays. Aastra – 2756-002...
  • Page 59 480i IP Phone User Guide for SPN Enter the name using the keypad. Add Speed Dial Entry Enter Name Christy G. • Use the ABC softkey to toggle between uppercase, lowercase, and -Backspace Done- numeric characters. -Space Back- -ABC Exit- •...
  • Page 60 C*94693456902 -Dial Primary- Back- -Edit Exit- • The new entry appears at the top of the Press Back to return to the Speed Speed Dial list. Dial List. • Press Exit to leave the Speed Dial application. Aastra – 2756-002...
  • Page 61 480i IP Phone User Guide for SPN Edit a Speed Dial List Entry: Edit the Number: From the Speed Dial List: Speed Dial 1/6 Use the Page Up or Page Down Christy G. Daniel Moore softkeys to find the page, then use Bill M.
  • Page 62 Make any necessary changes. • Press the Done softkey to advance to the Numbers screen to edit a number. • Press Back to go back to the previous screen. • Press Exit to leave the Speed Dial application. Aastra – 2756-002...
  • Page 63 480i IP Phone User Guide for SPN Dial from the Speed Dial List: Find the entry to dial. Speed Dial 1/6 Christine G. Danny Moore Bill M. Brandon C. -Dial Display- Options- -Page Down Exit- • Press the Dial softkey.
  • Page 64 Use the Move Up or Move Down The entry moves in the list. softkeys to relocate the entry. Press Back or Exit when finished. The changes are saved. Aastra – 2756-002...
  • Page 65 480i IP Phone User Guide for SPN Search the Speed Dial List: From the Speed Dial List main screen: The Speed Dial Options screen displays. The Search Option is the first Press the Options softkey. in the list. Speed Dial Options 1.Search...

  • Page 66: Directories

    You can query these directories and use the results to dial the destination or save the results to your Speed Dial list. Directory Types The following four directory types can be accessed from the 480i: Directory Key Label Description...

  • Page 67: Directory Lookup And Dial

    480i IP Phone User Guide for SPN Directory Lookup and Dial Contacts Directory for logging on to the network from the phone. Step Action Result Press the appropriate directory softkey. The Directory Lookup screen displays. Directory Lookup Enter Name -Backspace...

  • Page 68: Add An Entry To The Speed Dial List

    Press the Speed Dial softkey. The entry is written to your Speed Dial List, and the confirmation screen displays. Speed Dial Entry Added – Mary Jones -Done Press Done. Go to Edit a Speed Dial List Entry. Aastra – 2756-002...

  • Page 69: Edit The Number Before You Dial

    480i IP Phone User Guide for SPN Edit the Number before you Dial Step Action Result Find the directory entry. Press the Display softkey. Press the Edit softkey. The Edit the Number prompt displays. Directory Lookup Edit the Number 3333...

  • Page 70: Add An Entry To The Speed Dial List

    You can add an entry to your Speed Dial List, you can edit that number, and you can add more numbers. Add an Entry to the Speed Dial List Edit a Speed Dial List Entry. Exit a Directory Exit a Directory. Aastra – 2756-002...

  • Page 71: Contacts Directory

    480i IP Phone User Guide for SPN Contacts Directory First Time Login and Subsequent Logins Any directory softkey that accesses the Outlook Contacts directory requires you to log in to your system using responses that you use with Microsoft Outlook Web Access.

  • Page 72: Access The Contacts Directory

    The User Name screen displays. Enter your domain name\username. User Name Example: us\maryjones Enter User Name us\maryjones -Backspace Done- -abc Exit Use the “#” key in text mode (ABC softkey) to enter a “\”. Press Done. The Password screen displays. Aastra – 2756-002...

  • Page 73: Edit The Number Before You Dial

    480i IP Phone User Guide for SPN Step Action Result Enter the password you use to log into Password your network every day. Example: Enter Password hawkes5 ********* -Backspace Reset- Done- -abc Exit- • As you enter the password, the...

  • Page 74: Exit Outlook Contacts

    Password screen. You can use the Reset softkey to go back to the “Email ID” prompt and log in as another user. Password Enter Password ********* -Backspace Reset- Done- -abc Exit- When you use the Reset softkey and have logged in before, your previous information will display by default until you change it. Aastra – 2756-002...

  • Page 75: Rss Feeds

    RSS Feeds RSS feeds (Really Simple Syndication) are headline and banner-type Internet feeds that are operated by many news web sites, weblogs, and podcasters. The 480i provides access to these services. You can view an RSS feed during a call.

  • Page 76: Empty Key

    Use the Back softkey to access other categories or to exit. • Go off-hook and back on-hook to exit. Empty Key This softkey is configured to force a blank entry on the IP phone display for a specific softkey. Example idle display: Aastra – 2756-002...

  • Page 77: Appendix A Customize Your 480I Ip Phone

    480i IP Phone User Guide for SPN Appendix A Customize your 480i IP Phone Options List The Options key allows you to access a list of configuration options for your phone. The following table shows the phone options you can access with the Phone UI (User Interface.) Options requiring an administrator password are indicated.

  • Page 78: Access The Options List

    Appendix A, Customize your 480i IP Phone Phone Options Description User Password Sets the user password on the phone. Access the Options List Step Action Result Press the Options key. The Options List displays. Press to scroll through the list of options.

  • Page 79: Language

    480i IP Phone User Guide for SPN Language This option sets the language for all of the phone display screens. Valid languages for the IP phones include English, French, and Spanish. The default is English. Step Action Result Press the Options key.

  • Page 80: Set Time And Date Manually

    Appendix A, Customize your 480i IP Phone Set Time and Date Manually If you set the time manually, the phone will not try to synchronize the time with the time server until the next time the phone is restarted. Step Action Go to the Time and Date option.
  • Page 81 480i IP Phone User Guide for SPN Step Action Set Date: Displays the network date if the Time Server option is enabled and also allows you to set the date manually. If you do set the date manually, the phone will not try to synchronize with the Time Server until the next time the phone is restarted.

  • Page 82: Ring Tones And Tone Sets

    Appendix A, Customize your 480i IP Phone Step Action Press Show or Valid values are: • • 30 min summertime • 1 hr summertime • Automatic (default) Press to scroll to the desired daylight savings option. Press Done to exit the daylight savings function.

  • Page 83: Clear Message Waiting

    480i IP Phone User Guide for SPN Step Action Result Press Done. The Tone Set option is saved. Clear Message Waiting Step Action Result Go to the Clear Msg. Wtg. option. The Clear Message Waiting screen Press Show or displays.

  • Page 84: Live Dialpad

    Appendix A, Customize your 480i IP Phone Live Dialpad This option controls the Live Dialpad feature. • Live Dialpad feature ON (Default) - The phone automatically selects a line/call appearance and turns the speaker on as soon as a dial pad key is pressed. If the number is not completed, the phone will time out, go to the busy state, and play busy tone until you disconnect by using the Goodbye key or hang up.

  • Page 85: Set The Audio Option And Headset Volume

    480i IP Phone User Guide for SPN Option Description Speaker/Headset Incoming calls go directory to the speaker. Use the Speaker key to switch between the speaker, headset, and handset. Lift the handset at anytime to switch back to the handset from either the speaker or the headset.

  • Page 86: Network Settings

    Appendix A, Customize your 480i IP Phone Step Action Result Press the Change softkey to choose between Low, Medium, or High volume. Press Done. The change is saved and the Audio Mode screen displays. Network Settings This option is configured by a system administrator and requires an administrator password.

  • Page 87: Restart The Phone

    480i IP Phone User Guide for SPN Step Action Result Press Show or The status screen displays. Attr. Port0 Port1 LinkStat. Link N/Link Negotiat. Auto Auto Speed 100M 10M Duplex Full Half -IP Addr -MAC Addr Done- Press the IP Addr softkey.

  • Page 88: User Password

    Appendix A, Customize your 480i IP Phone Step Action Result Go to the Phone Status option. Press Show or The Phone Status screen displays. to scroll down to the Restart Phone Status Phone option. 1. Network Status 2.Firmware Version 3.Restart Phone 4.Factory Default...
  • Page 89 480i IP Phone User Guide for SPN Step Action Result Go to the User Password option. Press Show or The Current Password screen displays. Enter the current user password. Press Enter the new user password. Press Re-enter the new user password.
  • Page 90 Appendix A, Customize your 480i IP Phone Aastra – 2756-002...

  • Page 91: Appendix B Troubleshooting

    Ethernet locally to your phone. See the section “Connecting to the Network and to Power” in the Aastra Model 480i Installation Guide for details. Why is my speaker not If you press the Speaker key and the speaker lamp flashes...
  • Page 92 Registrar. For more information about registering your phone, see your system administrator. How do I restart the IP This setting is in the Options list. See Restart the Phone phone? Appendix A. Aastra – 2756-002...

  • Page 93: Index

    480i IP Phone User Guide for SPN Index directory active ................52 contacts..............52, 57 corporate..............56 active directory .............9, 52 dial from ..............53, 55 announced transfer............27 dls 52 answer call ................20 edit entry..............55 automatic hold ..............26 exchange..............52, 56 exit................
  • Page 94 ............13 options list ................63 line appearance ............13 access ................64 speaker ............... 70, 77 clear message waiting ..........63 place and receive calls ..........22 contrast level ............63, 69 speaker lamp ..............16 language..............63, 65 speaker/headset ..............71 Aastra – 2756-002...
  • Page 95 480i IP Phone User Guide for SPN speed dial list ..............9, 43 timer ................. 17 access ................43 tone sets................68 add entry ..............44 transfer ................. 8, 27 assign primary number..........46 announced ..............27 delete entry..............49 unannounced..............27 dial from...............49 edit entry ..............47 edit name..............48...

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