About This Guide - Nortel Quality Monitoring Reference Manual

Getting Started

About this guide

The Nortel Quality Monitoring Graphing and Reporting Guide provides
samples and descriptions of the graphs and reports that you can run from the
application.
Graph
Intended audience
This document is designed to be used by personnel who carry out analysis of
agent performance.
Additional references
The following guides contain additional information you might find helpful.
Administration Guide
Installation Guide
Server Infrastructure Guide
Evaluations Guide
8
Standard 3.0
Nortel Quality Monitoring