The Scheduler Utility - Nortel Quality Monitoring Quick Reference Manual

September 2007

The Scheduler Utility

Note: You must set up the Agents database table before using the Scheduler
utility.
You can use the Scheduler utility to schedule a block of time for an agent to be
automatically recorded.
Depending on the configuration of your Nortel Quality Monitoring server, the
scheduled recording will take place under one of the following conditions:
If the Record discrete calls during scheduled times option button is
selected during the Server portion of the Nortel Quality Monitoring install,
recording takes place during the scheduled block of time only when the
agent is on a call.
OR
If the Record entire block of scheduled time option button is selected
during the Server portion of the Nortel Quality Monitoring install, the
scheduled block of time is recorded, regardless of whether the agent is on a
call or not.
For information about how your Nortel Quality Monitoring system is
configured, see your Nortel Quality Monitoring administrator.
For more information about the Nortel Quality Monitoring installation
procedure, refer to the Nortel Quality Monitoring Installation Guide.
Quick Reference Guide
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