Quick Reference; In This Chapter - Nortel Quality Monitoring Quick Reference Manual

C h a p t e r 2

Quick reference

In this chapter

Introduction
Logging on
Nortel Quality Monitoring Client Window
Using the Media Player Toolbar
Using the Play Time Toolbar
Adding or Removing Application Icons
Selecting a Display from the Location Drop-down Menu
Working with Display Columns
Live Monitoring
Replaying Recorded Calls
Using the Stop Watch
Exporting Calls
Exporting Calls Via E-Mail
Using Find
Using Filters
Creating a Filter
Using a Previously Created Filter
Using Date Limit
Copying and Moving Calls from Journal Files to Call Buckets
Copying and Moving Calls from Call Buckets to Journal Files
The Scheduler Utility
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