Index - Nortel Quality Monitoring Quick Reference Manual

September 2007

Index

C
Call Buckets
copying calls
43
copying calls to Journal Files
moving calls
43
moving calls to Journal Files
Calls
copying to call buckets
moving to call buckets
D
Default E-Mail Address and Export Call via
Email dialog box
E
Export Call Via Email dialog box and Default
Email Address
F
Fast Forward button
illustrated
19
Fast Rewind button
illustrated
19
Filters
creating
39
creating a permanent search criterion
Find an Active Agent window
illustrated
37
Find window
using to find Agents
Forward button
illustrated
19
Quick Reference Guide
45
45
43
43
34
34
38
36
L
Live Monitor button
illustrated
18
Live Monitoring
27
M
Media Player Toolbar
buttons
18
illustrated
18
using to live monitor calls
using to replay calls
P
Pause button
illustrated
18
Play button
illustrated
18
Play Data button
illustrated
20
Play Time Toolbar
using
21
Play Voice button
illustrated
20
R
Replaying Recorded Calls
Rewind button
illustrated
19
S
Scheduler Utility
adding schedules
48
described
47
Index
18
18
29
53