Table Of Contents - Nortel Contact Recording User Manual

Contents
Getting Started
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
How to get help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Software and documentation version numbering . . . . . . . . . . . . . . . . . . . . 11
Server Specifications
Nortel Contact Recording IP Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Nortel Contact Recording TDM Recorder . . . . . . . . . . . . . . . . . . . . . . . . . 23
Quality Monitoring with Co-Resident Call Record Card . . . . . . . . . . . . . . 30
Duplicate Media Stream/IP-Based Solution with
Nortel Contact Recording and
Nortel Quality Monitoring Co-Resident . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Duplicate Media Stream/IP-Based Solution with
Nortel Quality Monitoring Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Nortel Database / Viewer Server and
Nortel Database / Viewer / Archive Server . . . . . . . . . . . . . . . . . . . . . . . . 44
Nortel Archive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Server Specification Guide
7
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