Introduction - Nortel Quality Monitoring Quick Reference Manual

Nortel quality monitoring software: quick reference

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Table of Contents

September 2007

Introduction

This guide is a brief introduction to some of the features of Nortel Quality

Monitoring. It is designed to help users perform many of the steps involved in

the following:

Logging on and off

Using toolbars

Scheduling monitoring sessions

Performing live monitoring

Using filters

Call features

Using the Media Player toolbar

Managing call buckets and journal files

Performing evaluations

Quick Reference Guide

Quick reference

Table of Contents