Workgroup View - Altigen AltiServ User Manual

Using AltiReach

Workgroup View

If you login to AltiReach using a workgroup pilot extension number, the
CallView page displays WorkgroupView which can be used to monitor a
workgroup in ways that are not possible without AltiReach.
The WorkgroupView page is a monitoring interface only. It is used to view
call activity, monitor workgroup member activities, and act as a message
waiting indicator.
Figure 6. AltiReach WorkgroupView page
The three rows below the title line are the message waiting indicators. They
indicate the number and type of messages contained in the workgroup's
mailbox.
The first row shows two buttons that display in red when there are New or
Archived (saved) messages.
The second and third lines show the type of New and Saved messages—
Voice and Mixed-Media (E-mail)—and how many messages there are in
each category.
46 AltiServ User Guide