System Callback - Altigen AltiServ User Manual

AltiServ Telephone Functions
Multiple Call Waiting must be enabled for your extension by the system
administrator before it can be used.
Before being placed in queue, the caller hears an Initial Greeting. Once in
the queue, the caller hears a Subsequent Greeting every 30 seconds. You
can change or customize these greetings in AltiMail at the Personal
Options menu as described in "Recording Greetings" on pag e28.
In queue, the callers can press pound (#) to exit the queue and leave a voice
mail message or, if your organization has an operator, press 0 for the
operator. You may want to remind users of these options in the greetings.
To answer calls in a Multiple Call Waiting situation:
• During a call, you will hear an alert tone (audio beep) for each new call
that is added to the queue.
• If you hang up, the phone will ring with the next caller in queue.
• If the caller hangs up, you will hear a fast busy dial tone which
indicates that there is a another call in queue. To pickup the call, press
the Link or FLASH key.
1. To park or transfer a call before answering the next call, press the Link
or FLASH key and do one of the following:
• To transfer the call, enter the extension or phone number and hang
up.
• To park the call using Personal Call Park, press # 31, enter an
extension number only if you want to park the call at an extension
other than your own, and then hang up (see page 6).
• To park the call using System Call Park, press # 41, note the
parked call "location" number, and then hang up.
2. Answer the next call in queue; it will ring after you disconnect the
previous call.

System Callback

You can have AltiServ call you at a remote location. This is useful for
mobile users who don't want to accrue expensive toll charges while
traveling, especially from international locations where there is no access
to toll-free numbers.
In order to access this feature, System Callback must be configured in the
Auto Attendant by the system administrator.
8 AltiServ User Guide