Workgroup Supervisor Features; Other Features - Altigen AltiServ User Manual

Workgroup Supervisor Features

Feature
Workgroup
Silent Monitor
Workgroup
Barge-in
Workgroup
Coach
a <wg ext> = workgroup pilot extension number

Other Features

Feature
Language Setting
Feature Status
Check
Station Speed Dial
Setup
2
These features require a Triton Resource Board and system settings that allow monitoring,
barge-in, and coaching.
a
Dial
#59 + <agnt
ext> +<wg
pwd> + 1
#59 + <agnt
ext> +<wg
pwd> + 2
#59 + <agnt
ext> +<wg
pwd> + 3
a
Dial Description
#12 If your system has more than one language,
lets you set the language for voice mail
prompts.
#22 Retrieves an announcement about currently
activated telephone features. In addition, the
dial tone changes when the following features
are activated: Do Not Disturb, Call Forward-
ing, Remote Call Forwarding, Hands-Free
Mode, Dial Tone Mute Mode, Outside Call
Blocking (Operator only) and Operator Off-
line (Operator only).
#25 <nn> Program a station speed dial phone number
<phone assigned to a 2-digit dialing number between
num> # 00 and 19. The phone number can be up to 20
digits, and must include all necessary digits
such as outside line access digit, 1 for out of
area numbers and the area code. When you
have finished, press #.
Hang up when done, or you can continue to set
up other speed dial numbers by pressing #
again.
2
Description
Listen to incoming or outgoing
calls in the specified workgroup.
Intervene in a conversation
between an agent and a caller or
callee.
Coach an agent without the other
party hearing you.
AltiServ User Guide 17