Transferring A Held Call; Transfer To Your Mobile Phone - Avaya IP Office 1408 User Manual

6.2 Transferring a Held Call

There are various call transfer scenarios to consider:
1. If you have multiple calls on hold and you want to transfer a connected call to one of the held calls:
· Press the Transfer soft key and use the
When you are satisfied, press Complete to transfer the call while the other held call(s) remain on hold.
2. If you have calls on hold but you want to connect your current call with a new destination:
· Press the Transfer soft key and enter the destination manually using the numerical keypad and press
Complete. Alternatively, press Dir to
applicable.
3. If you have a destination call connected but you wish to refer back to the originating call before completing the
transfer:
· Do NOT press Complete to transfer the destination call as in scenario #2. Select the originating call ('on hold
pending transfer') by pressing its call appearance button. This will place the destination call 'on hold pending
transfer' so that you can notify the originating caller. With the originating call connected, you can now press
Complete to connect the two calls. Held calls that are not pending transfer will not be affected. Moreover, it is
not possible to have more than one call 'on hold pending transfer.'

6.3 Transfer to Your Mobile Phone

If you have been configured as a mobile twinning user, you can transfer a call to the mobile device through the feature
menu control.
1. Press the Features soft key if shown.
· To access the menu during a call, press the
the Features soft key.
2. If necessary, use the p up and down q arrow keys to highlight Transfer to Mobile. Press Select.
Access Control
Your system administrator can configure whether you can access this menu option. See
1408/1416 Phone User Guide
IP Office™ Platform 9.1
up and down
select a destination from the directory
right arrow key or press the
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Transferring Calls: Transfer to Voicemail
arrow keys to select the desired call appearance.
or use the Redial option, if
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PHONE key and then press
Menu Access Control
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