Avaya 1416 Quick Reference

Making a Call
▪ Lift Handset or Press Speaker key, Choose from the following:
a) Dial Extension Number
b) Dial 9 + Phone Number
c) Press Contacts
Note: Press the Mute
they cannot hear you)

Call Handling

On an incoming call you can:
▪ Press Ignore to silence the ringer while ringing(call is silenced for you only) OR
▪ Press To VM to send the call straight to voicemail
Note: to pick up an incoming call to reception, lift handset and dial *75
Parking a Call for another Employee
▪ With the active call, Press an unlit Park key (ex. Park 1), key will then flash on all phones
▪ Call/Page employee to pick up "Park 1"
To Retrieve the Call: Lift handset, press the flashing Park key
Note: Placing a call on Hold will keep the call on your Personal call key and no one else will be able
to retrieve it
Transfer a Call
▪ With the active call, Press Transfer key
a) Enter an Extension Number
b) Dial 9 + Phone Number
c) Press Contacts
▪ Announce call (optional)
▪ Hang Up or Press Drop key
To Cancel: Press Cancel soft key
Transfer a Call to Voicemail
▪ With the active call, Press your Message
▪ Dial Extension Number (
To Cancel: Press Cancel soft key
Paging
(if Applicable)
▪ Lift Handset, press preprogrammed Page key
▪ Announce Call
▪ Press Drop key
OR
OR
to scroll through contacts
key while on a call to mute your voice (you will be able to hear the caller but
OR
OR
to scroll through contacts
to disconnect
press Contacts), then press Select soft key
OR
to disconnect
, choose from the following:
key
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