Holding Calls; Transfer A Call - Avaya 4400 User Manual

Hold, Park & Transfer

Holding Calls

Transfer a Call

4400, 4600 & 6400 Telephones
IP Office
The system automatically reconnects held calls after a set period, the
default setting is 15 seconds.
To display held calls:
1. An H on your display indicates that you have a held call.
2. Press Menu twice.
3. Select HC&P (held, conference and parked).
4. The above Helds indicates that there are held calls. Select Helds.
5. If you have several held calls you can use the and keys to the details
of the different held calls.
•
To transfer the held call: Select Xfer. Enter the number to which to
transfer the call (use the left-hand display key to backspace) and
then select Xfer.
•
To clear a held call: Select Drop.
•
To reconnect a held call: Select Pickup.
To transfer a call:
1. During the call, press Trnsfr
2. Dial the number to which you want to transfer the call.
•
If the extension doesn't answer or doesn't want the call press Hold
to return to the original call.
•
If the extension answers and will accept the transfer press Transfr
again.
•
To do a blind transfer, simply end your call after dialing the transfer
to number and hearing ringing.
. The call is put on hold.
40DHB0002USAL - Issue 1 (11/30/2001)
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