Call Waiting; Call Forwarding; Diverting Calls - Avaya 4400 User Manual

System Features

Call Waiting

Call Forwarding

Diverting Calls

4400, 4600 & 6400 Telephones
IP Office
Call Waiting tells you if another call arrives while you are already making a
call by making a beep at a six second interval. If you hear the Call Waiting
signal, use HOLD
the new call; use it again to return to the original caller.
To turn call waiting on use the code *15; to turn it off use *16.
Your calls can be forwarded to another extension or an external number
either when you are away from your desk (on no answer), when your
extension is busy, and all calls (for example when you go on holiday).
– To switch forward all calls on dial *01, to switch it off dial *02.
– To switch forward on busy on dial *03, to switch it off dial *04.
– To switch forward on no answer on dial *05, to switch it off dial *06.
– To set the number to which your calls are forwarded dial *07*201#,
forwarding to 201 in this example.
Note: Your System Administrator may have configured a forwarding
number on your behalf; if so, by using the star code from your extension,
you over-ride the configured number. Forwarding on No Answer is not
effective if you are using voicemail.
You can divert your calls to another extension. In the examples below N is
the extension to which you want your calls diverted. Note that, if you do not
answer calls at the temporary extension, they are forwarded to your own
voicemail or call forwarding number.
At another extension:
– *12*N# from the extension you are temporarily using.
– *13*N# to re-direct the calls back to your own extension, before you
return to it.
At your own extension:
– *14*N# from your own extension.
– *14*# to cancel either feature from your own extension.
to put the present caller on hold and connect you to
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