Troubleshooting Table - Lopi Direct Vent Freestanding Stove Owner's Manual

Maintenance

Troubleshooting Table

Problem:
Pilot Will Not Light
Main Burners Will Not
Start
Remote Control Does
Not Work
Thermostat Does Not
Work
Optional Blower Does
Not Work
Pilot Goes Out Once A
Month Or More
Flames Are Too Blue
Flames Are Too Short
(Under 6")
Thin Layer of Soot
Covers the Glass
Travis Industries
(for qualified service personnel only)
Possible Cause:
A gas shut off valve is turned off
The gas control knob isn't turned to "PILOT"
The valve control knob isn't pushed in
The igniter wasn't pressed repeatedly
No Propane in Tank
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
The ON/OFF switch is turned to "OFF"
The remote control is not working correctly
The thermostat is set too low
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
ON/OFF switch is turned to "ON" (stove stays on)
The remote is too far away from the stove
The remote control receiver is turned "Off"
One of the two remote control batteries is dead
The pilot light has gone out
The gas control valve is turned to "PILOT" or "OFF"
ON/OFF switch is turned to "ON" (stove stays on)
The thermostat is set too low
The stove is not getting electricity
The stove is not up to temperature
The gas supply has been shut off
The stove has just been started
Improper air shutter adjustment
The flame height may be turned too low
The logs or coals are placed incorrectly
Improper air shutter adjustment
1 0 0 - 0 1 1 4 2
Don't Call for Service
Until You:
Check all gas shut off valves
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
See "Starting the Pilot Light" Step C
Check Tank Level
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "ON"
See the remote control instructions
Set thermostat to higher temperature
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "OFF"
Use the remote closer to the stove
See the remote control instructions
See the remote control instructions
See "Starting the Pilot Light"
See "Starting the Pilot Light"
Turn the ON/OFF switch to "OFF"
Set thermostat to higher temperature
Check the breaker switch
See "Operating Your Stove"
Keep the gas supply turned on
This is normal - see "Starting the
Stove for the First Time"
Adjust Air Shutter - contact your
dealer
Turn the flame height to "HI" -
See "Adjusting the Flame Height"
See "Log Set Installation & Removal"
Adjust Air Shutter - contact your
dealer
4 0 5 0 1 1 4
2 7