Avaya 3600 Series Installation Instructions Manual page 50

· The wireless phone is not administered on IP Office. Action: The wireless phone is not properly configured. Verify
that the extension and password in the wireless phone match those administered on the IP Office unit.
· IP Office is not working. Action: Verify that IP Office is operational. If so, follow standard troubleshooting
procedures for IP Office.
· No LAN connection at the access point or the IP Office. Action: Verify the IP Office connection to LAN and all
access points.
· The wireless phone cannot locate the IP Office. Action: IP address configuration of IP Office is wrong or
missing.
· No Net Access
This indicates one of the following:
· Cannot authenticate/associate with access point. Action: Verify the access point configuration.
· Incorrect WEP settings. Action: Verify that all the WEP settings in the wireless phone, match those in the
access points.
· No Net Found/No APs
This indicates one of the following:
· No radio link. Action: Verify that the access point is turned on.
· No SSID - Autolearn not supported (or) incorrect SSID. Action: Verify that the SSID of the wireless LAN and
enter or Autolearn it again if required.
· AP Does not suppot appropriate data rates. Action: Check the access point configuration against the
configuration documentation for the access point.
· Out of range. Action: Try getting close to an access point. Check to see if other wireless phones are working
within the same range of an access point. If so, check the SSID of this wireless phone.
· Incorrect security settings. Action: Verify that all the security settings match those of the access point.
· No Net Found
The phone cannot find a suitable access point. The MAC address and signal strength of the "best" non-suitable
access point are also shown. Action: Check that the phone and the access point SSID and security settings match.
· No Reg Domain
Regulatory Domain not set. Action: Configure the Regulatory Domain of the wireless phone.
· No SSID
Attempting to run site survey mode without an SSID set. Action: Restart the phone and statically configure the
SSID through the Admin options.
· No SVP IP
The phone is configured for "static IP" and no valid AVPP has been entered. Action: Enter a valid AVPP address.
· No SVP Response
The phone has lost contact with the AVPP. The IP address of the AVPP is also shown. Action: This may be caused
by bad radio reception of a problem with the AVPP. The phone will keep trying to make contact for 20 seconds
during which the message may clear itself if contact is established.
· No SVP Server
The phone cannot locate the AVPP. Action: Check the address configured in the phone is using static addressing.
Check the AVPP.
· No SVP Server / No DNS Entry
The phone cannot perform DNS lookup of the AVPP. Action: Verify that a proper address has been entered for the
AVPP on the DNS sever.
· No SVP / No DNS IP
The phone cannot perform DNS lookup of the AVPP as it has no IP address for the DNS server. Action: Check the
operation of the DHCP server.
· No SW Found
A required software component has not be found. Action: Check that the phone license type has a corresponding
entry in the sink_cfg.cfg file on the TFTP server and that the files list are present on the TFTP server.
· Not Installed!
A required software component is missing. Action: Check that all required software files are on the TFTP server, if
over-the-air downloading is being used. If the error repeats, contact Avaya Technical Support.
· Password Error
The phone is not encrypting the challenge string correctly. This indicates that the password set in the phone
disagrees with the password administered in IP Office. Action: Enter the correct password in the phone.
· Press END
Your call has ended. Action: To return to standby mode, press Power Off/End Call.
3600 Series Phone Installation
IP Office 15-601082 Issue 06a (21 February 2014)
Page 50