Avaya 3600 Series Configuration And Administration Manual
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Avaya 3600 Series Configuration And Administration Manual

Avaya 3600 Series Configuration And Administration Manual

Ccms ip and call server with ip telephone emulation
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Download this manual See also: Administrator's Manual, User Manual
Avaya CCMS IP and Avaya Call Server with
4612 IP Telephone Emulation
3600 Series Wireless Telephones
Configuration and Administration
21-300352
Part Number 72-9078-02
Issue 2
July 2005

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Summary of Contents for Avaya 3600 Series

  • Page 1 Avaya CCMS IP and Avaya Call Server with 4612 IP Telephone Emulation 3600 Series Wireless Telephones Configuration and Administration 21-300352 Part Number 72-9078-02 Issue 2 July 2005...
  • Page 2 Your Responsibility for Your Company’s Telecommunications Security The final responsibility for securing both this system and its networked equipment rests with you – an Avaya customer’s system administrator, your telecommunications peers, and your managers. Base the fulfillment of your responsibility on acquired knowledge and resources from a variety of sources including but not limited to: •...
  • Page 3 Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation 1. Note concerning shielded cable: Avaya recommends the use of Sshielded cable is recommended for all external signal connections in order to maintain FCC Part 15 emissions requirements.
  • Page 4 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation 21-300352, Issue 2, July 2005 Page 4...

  • Page 5: Table Of Contents

    Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Table of Contents 1. ABOUT THIS DOCUMENT Contacting Avaya Icons and Conventions 2. 3600 SERIES WIRELESS IP TELEPHONE OVERVIEW QoS and Security...

  • Page 6: About This Document

    Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation 1. About This Document This document explains how to configure and maintain the 3600 Series Wireless IP Telephones with an Avaya Call Server. Contacting Avaya To access software updates, the most current troubleshooting information, and other important information about the Wireless IP Telephones, go to http://avaya.com/support.

  • Page 7: Series Wireless Ip Telephone Overview

    Avaya Call Server. QoS and Security The AVAYA AVPP is an Ethernet LAN device that works with the AP to provide QoS on the wireless LAN. Voice packets to and from the AVAYA Wireless Telephones are intercepted by the AVAYA AVPP and encapsulated for prioritization as they are routed to and from an IP telephony server or gateway.

  • Page 8: Quick Start Guide

    3. The Avaya Call Server must be connected to your network and completely operational. 4. The Avaya Voice Priority Processor, which controls the QoS on the wireless LAN for the Wireless Telephones, must be on the same subnet as the Wireless Telephones.

  • Page 9: System Diagram

    Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation System Diagram The following diagram shows the components residing on a network with the Avaya Call Server, access points (APs), and wireless LAN Ethernet Switched Hub: access point...

  • Page 10: System Components

    The Avaya Voice Priority Processor is an Ethernet LAN appliance that works with the AP to provide QoS on the wireless LAN. All packets to and from 3600 Series Wireless Telephones pass through the Avaya Voice Priority Processor and are encapsulated for prioritization as they are routed to and from the Avaya Call Server.
  • Page 11 Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Note that the 3600 Series Wireless Telephones cannot “roam” from one subnet to another. If routers and multiple subnets are in use, the Wireless Telephones must only use access points attached to a single subnet, or be powered off and back on to switch to a different subnet.

  • Page 12: The 3600 Series Wireless Telephones

    Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation 3. The 3600 Series Wireless Telephones 3616/3620 3626 Specifications Radio frequency 2.4000 – 2.4835 GHz Transmission type Direct Sequence Spread Spectrum (DSSS)

  • Page 13: The Display

    The Display Alphanumeric The 3600 Series Wireless Telephones displays information received from the PBX in two lines of 16 alphanumeric characters each. Display information provided by the Avaya Call Server when the Wireless Telephone is off-hook will be passed directly to the Wireless Telephone display in an emulation of the Avaya 4612 IP Telephone display handling.

  • Page 14: Startup Sequence

    Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Startup Sequence The Wireless Telephone goes through an initialization sequence at startup. The line icons 1-9 display and count down as the Wireless Telephone steps through this sequence. If there is any difficulty at any step that prevents initialization from continuing, an error message will display and the related icon(s) will stay on.

  • Page 15: Wireless Telephone Modes

    Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Wireless Telephone Modes In the standby mode the Wireless Telephone is waiting for an incoming Standby call or for the user to place an outgoing call. The extension number is (on-hook) shown on the display and there is no dial tone.

  • Page 16: Wireless Telephone Displays

    This second column is blank if the associated feature is not active. The plus sign emulates a lit or blinking LED on an Avaya 4612 IP Telephone.

  • Page 17: Avaya Call Server Configuration

    Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation 4. Avaya Call Server Configuration You can configure the 3600 Series Wireless Telephones as a stand-alone station or associate it with a desk station. When the 3600 Series Wireless Telephones are associated with a desk station, the user can make and handle calls from either the 3600 Series Wireless Telephones or the desk station.

  • Page 18: Series Wireless Telephones Configuration

    User-defined Preferences section. This information is also provided in the end user manual. The AVAYA Configuration Cradle is an accessory device designed to automate configuration of 3600 Series Wireless Telephones. The Configuration Cradle is connected to a PC via a serial cable. A downloadable Configuration Cradle program runs on the PC and enables the system administrator to establish and store configuration options for system, group and user levels.
  • Page 19 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Entering and editing Admin menu options An asterisk (*) next to an option on the display indicates that it is selected. Use the...
  • Page 20 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Admin menu Admin Menu Items Level Level Level Level Phone Config License Option Set Current [List per download] Ext. xxxx Password...
  • Page 21 Wireless Telephone to malfunction. Ext. Each 3600 Series Wireless Telephones must have an extension assigned to it, as well as having the same extension administered in the Avaya Call Server. This extension is used to register the Wireless Telephone with the Avaya Call Server.
  • Page 22 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation softkey. A confirmation prompt will appear. Type the password again and press the Save softkey. If the passwords match, the Admin password has been set.
  • Page 23 – the IP address of the AVAYA OAI Gateway. If using static IP OAI Server IP configuration, this is simply the IP address of the AVAYA OAI Gateway. If DHCP is being used, the Wireless Telephone will try the DHCP option 152.
  • Page 24 Systems have cooperated to implement the Fast Secure Roaming mechanism. FSR is designed to minimize call interruptions for AVAYA Wireless Telephone users as they roam throughout a facility. Existing Aironet 350, 1100, and 1200 APs may require a firmware upgrade to support FSR.
  • Page 25 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation either and enter a passphrase between eight and 63 characters in length or Passphrase Direct and enter the 256-bit key code.

  • Page 26: User-Defined Preferences

    Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation User-defined Preferences The following user-defined preferences are also covered in the Avaya 3600 Series Wireless Telephones user guides. The system administrator can refer to this list for more information about customizing Wireless Telephone settings.
  • Page 27 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Standby menu Standby menu item Level Level Level Lock Keys Ring Options Telephone Ring Ring Cadence *PBX Continuous Short Pulse Long Pulse...
  • Page 28 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Scroll through the list of options by pressing the side buttons. Select an Main Menu: Down option by pressing the side button.
  • Page 29 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Long Pulse: rings in long bursts : select from five available tones (scroll to Tone 5 option). The Play softkey Ring Tone allows the user to preview the tone before selecting.
  • Page 30 Functional: pd11xxx3.bin Phintl: phintl24.bin or pi11xxx.bin : This option displays the IP address of the Avaya Call Server with which the Wireless Call Server IP Telephone is registered. The IP address is not set here; it is merely displayed and may not be changed.
  • Page 31 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation If PTT is allowed in the Admin menu and enabled by the user, standby time is decreased to about 30 hours.

  • Page 32: License Management

    1. Download the latest IP software for the 3600 Series Wireless Telephones from: http://www.spectralink.com/service/software.php 2. Load the latest version of the 3600 Series Wireless Telephones code and place it on the TFTP Server and ensure the TFTP Server is started. The five files that are needed must be named: slnk_cfg.cfg...
  • Page 33 8. After code has been downloaded for the first time, the Wireless Telephone will ask for an extension and password. Once these have been entered, the phone will register with the Avaya Call Server.

  • Page 34: Avaya Call Server Integration Factors

    + a character that corresponds to the administered button. CODECs The 3600 Series Wireless Telephones are compatible with the G.711 and G.729a/ab codecs. There is no setting required on the WT. If the wrong codec is used, there will be no voice path. DHCP...
  • Page 35 Press # to continue on to enter a new extension and password. Extension Override The Avaya Call Server will detect when a Wireless Telephone tries to register with the same extension as any telephone that is already registered to that extension. If this happens, the Wireless IP Phone will...
  • Page 36 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation If two Wireless Telephones are assigned to the same extension, the Avaya Call Server will not properly resolve the registration conflict due to the presence of the Avaya Voice Priority Processor.

  • Page 37: Feature Programming

    Speakerphone functions. , ◄, ►, and softkeys on the 4612 IP Telephone are not supported. Menu Exit Softkey Assignment The dedicated buttons on the Avaya 4612 IP Telephone are assigned to the softkeys in two sets: Tran Conf Hold More Mute...

  • Page 38: Function Assignment

    Line Appearances Any of the 12 programmable keys on the Avaya 4612 IP Telephone may be assigned to lines. The 3600 Series Wireless Telephones support a maximum of 10 line appearances as call appearances.
  • Page 39 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation The Wireless Telephone relies on the PBX’s response to a Button Request message to allocate keys to the appropriate list, as well as LINE to supply correct labels for the keys.

  • Page 40: Testing A Wireless Telephone

    2. Press the key. The extension number should be replaced by information from the Start Call Avaya Call Server and you should hear dial tone. Place a call and listen to the audio quality. End the call by pressing the key.

  • Page 41: Diagnostic Tools

    Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation 10. Diagnostic Tools are three diagnostic tools provided to assist the Run Site Survey Diagnostic Mode Syslog Mode WLAN administrator in evaluating the functioning of the WT and the system surrounding it.
  • Page 42 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation a b 7 b c 8 - 2 8 1 0 0 2 a e 5 7 8 - 4 8...
  • Page 43 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Overlap issues may be resolved by reassigning channels to the access points or by relocating the access points. See the Troubleshooting section Access Point Problems for more information.

  • Page 44: Diagnostics Mode

    Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Diagnostics Mode The Diagnostics Mode is used to evaluate the overall quality of the link between the WT, AP, and infrastructure side equipment, such as PBX, AVPP, and gateways. Unlike Site Survey, the Diagnostics Mode is used while the functional code is running, and during a call.
  • Page 45 Where: • mnemo – A mnemonic that indicates what type of gateway is being used 11Mb – Gateway with AVPP and no 500 series AVAYA WTs. This system can run at the full 11Mb speed. Screen 3 •...
  • Page 46 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation AthT – Authentication Timeout AscT – Association Timeout AthF – Authentication Failure AscF – Association Failure SecT – Security Handshake Timeout SecF –...

  • Page 47: Syslog Mode

    Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation 10.2 Syslog Mode A syslog server must be present on the network in order for the WT to send the log messages and have them saved.
  • Page 48 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Failed Handoff Failed AP MAC (Sent whenever the WT attempted to handoff, but Failed AP signal strength failed trying.) Current AP MAC...

  • Page 49: Certifying The Wts

    Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation 11. Certifying the WTs Prior to determining that an installation is complete, test the s following the sequence given in the previous Testing a WT section and conduct a site survey mode test according to the directions given in the previous Diagnostic Tools section.

  • Page 50: Software Maintenance

    Power On Avaya or its authorized dealer will provide information about software updates and how to obtain the software (for example, downloading from a web site). 12.1 Upgrading Wireless Telephones After software updates are obtained from Avaya, they must be transferred to the appropriate location in the LAN to update the code used by the Wireless Telephones.
  • Page 51 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Download Failure or Recovery Messages The following display messages indicate a failure or recovery situation during the download process. Message Description...

  • Page 52: Troubleshooting Wireless Telephone Problems

    There may also be incorrect programming of the AP. See the Configuration Note for the AP in use at the site. If the Avaya Call Server registration fails, note any error messages on the display including which line icons are active. This information will help with the problem resolution.

  • Page 53: Wireless Telephone Status Messages

    Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation 13.3 Wireless Telephone Status Messages Wireless Telephone status messages provide information about the 3600 Series Wireless Telephone’s communication with the AP and host telephone system. The following table summarizes the status messages, in alphabetical order.
  • Page 54 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Message Description Action Bad Phintl File WT software download files are Download new software from the incorrect or corrupted OEM site per Software Maintenance.
  • Page 55 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Message Description Action Charge Complete The WT is now fully charged. No action needed. Checking Code WT is contacting the TFTP Server to...
  • Page 56 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Message Description Action lease, which will either work, or change to one of the above DHCP errors (1-4). DHCP NACK error y…y = DHCP server IP address...
  • Page 57 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Message Description Action Extension Error Displayed for 5 seconds when all of The user will be asked to enter a the Call Servers contacted indicate...
  • Page 58 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Message Description Action Multiple GW Reg y…y = Gateway IP address Check each NetLink Telephony yyy.yyy.yyy.yyy handset received responses from Gateway for the Wireless multiple gateways;...
  • Page 59 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Message Description Action No Gatekeeper The WT has not received a response Verify gatekeeper is running and from the gatekeeper has network connectivity to WLAN infrastructure.
  • Page 60 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Message Description Action No AVPP y…y = AVPP IP address This may be caused by bad radio Response reception or a problem with the WT has lost contact with the AVPP.
  • Page 61 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Message Description Action Resource Gatekeeper rejected registration Check the H.323 gatekeeper Unavailable request from the WT configuration in the WT. Verify the gatekeeper or PBX’s configuration Retarting…...
  • Page 62 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Message Description Action System Locked Avaya Voice Priority Processor is Try call again later, system has (with Busy Tone) locked been locked for maintenance...
  • Page 63 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Message Description Action Unreachable Dialed number does not exist Check number and try again. Unsupp Transport Gatekeeper rejected registration Verify the gatekeeper or PBX’s request from the WT configuration.
  • Page 64 Avaya, Inc. Configuration and Administration—AVAYA 3616/3620/3626 WT Avaya CCMS IP, Avaya Call Server, with Avaya 4612 IP Telephone Emulation Index Preferences, user-defined, 27 Access point Regulatory Domain, 25 Coverage, 44 Restore Defaults, 26 Coverage test, 50 Site Certification, 50 Access point, description, 10...

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